My stay was for one week and it was wonderful. The staff is very welcoming and respectful. Some staff that I want to thank are Nataly at the front desk for her amazing service and work ethic. She is a great receptionist and did an amazing job in making sure I had everything i needed. I needed to stay for additional days and she assisted me with the booking. My booking wouldn't have been the same if it wasn't for her help and support. She is a very valuable asset to have at Rotana and look forward to my next stay. I also want to thank Prashant for providing a great service at the restaurant with drinks and coffee. He always has great energy and provided me with good customer service and any food drinks that were needed during my stay. He also can make some great tequila drinks. I look forward to returning again at Rotana.

The room was loud in the morning due to construction next door

The staff were professional and very helpful. The facility was good and clean and our requests were met without delay. We reported a minor issue with the view to Booking.com and the management responded promptly and tried their best to make it up for us, specifically Mr. Mustafa who was very attentive and generous. I wish we had the same response when we reported it verbally at first. In general, it's a well managed hotel and we had a positive experience.

The breakfast buffet was the same everyday for several days, which could be boring, but it had decent variety of dishes. The location is close to the airport and on the main street, but we wished there were more facilities nearby. The higher than usual exchange rate when paying by Iraqi Dinar was bothering.

Every think was amazing, starting with the wonderful Staff Hosam, Samah, Mohammed, Mostafa & their colleagues in the reception and concierge, also the waiters Mohammed, Yasin, Alaa, Zamir & Salim. Also, the people who were responsible on the rooms Ahmed, Karwan & Muthyam, I can't thank them enough. Many thanks to Manager Mr. Maan.

To be honest, everything was great. I loved the caring professional staff, the breakfast, and the cleanliness all over. A great Front office team, from the staff, Racquel, Leith, Fares... to leader Mr. Maan. They helped me with my needs, and lead me finalize my tasks using the laptop they managed for me, I really appreciated their concern to support in such circumstances I had with my personal laptop. Thank you loads

I liked the place, Arjan is located within excellent location and offer value for what you pay. The staff, front-desk are very helpful and the management team as well ( Thank you Raquel :).... The breakfast buffet is also very nice and offer a wide variety of choices. I wish they add oatmeal to their menu since they have many people who like such options. The hotel was very kind and nice and offered me an upgrade for me room to a suite and I do thank them for their kindness and generosity...I personally think that this is the best hotel in town with this price and I will revisit them sooner or later. The bed is very clean and tested is using UVA light and I was able to ensure that it was clean and no bed bugs were found so I was happy. They need to lower their bar items prices: they offer the Redbull energy drink for 7500 Iraqi dinar while it is outside for no more than 2000 Iraqi dinar.

I didn't like the fact that they allow smoking in the lobby, many inconsiderate guests do smoke in the lobby and this irritate people with health issues like me. I wish that they can have signs for smoking only designated locations and keep the lobby clean and away from the awful smell of cigarettes and vapes.

Undoubtedly the best hotel for a lovely vacation in Erbil. Great experience, great hospitality. Hats off to the entire hotel team. Will stay there again soon.

I prefer to park my car in the shade rather than in direct sunlight, the hotel car park is large enough but there are few shaded areas.

friendly staff and the location of the hotel very fantastic breakfast

Security check-up every time I go on. the transportation to the airport was very expensive some hotel offering from transportation from and to the airport

Very good Stay Thank you for reception staff Raqel and Abdul Wahab Thank you for Alaa in the Elements Resturant I will use this property again in my next stay in Erbil

Nothing

Everything was impeccable, the cleanliness and the staff were exceptional.

The extra security check at the entrance makes me feel uncomfortable. I don't like having to go through it every time I enter.

Good Rotana property. Clean rooms. Good location.

The way they do the exchange rates is strange. They charge in IQD but convert it using 1500 for IQD cards and 1320 for USD cards. They’re benefiting either way!