The decor was exceptional for a hotel thatwas reasonably priced. The best part was the service I received from a staff member, Tay, who was not only professional, effective, and efficient but personable and friendly. She could be a staff trainer. No one else came near to her level.

I’m a fan of free breakfasts and parking (I have a handicapped sticker and was charged for parking in a reserved space on the hotel property…not right. Also, paying Starbucks $13 for coffee and a scone is outrageous.

The room was excellent - super clean, especially the bathroom. The bed was really comfortable, and we slept great. The hotel itself is very quiet and peaceful. We had originally booked a room with two queen beds, but when we arrived late, we were told those rooms were no longer available. Instead, they offered us a room with a king bed and a sofa, plus a free parking pass to make up for the change. We didn’t realize parking wasn’t free, so the waiver was a nice bonus.

Just be aware that parking is not free.

Very clean and organized. Spacious and well kept. April and Tay were phenomenal. If every business had associates like April and Tay, the world would be a better place. I was having a difficult time figuring out how to settle the payment and April magically made it all work and I felt very relieved. Excellent customer service. Congratulations!!!!!

There was nothing that I didn’t like about this stay.

The room was excellent: clean, large, comfortable & quiet. The location was exceptional, easy access from I-84 and a short walk from the Palace, where we had concert tickets. Parking was very convenient and very reasonable compared to other city hotels.

Breakfast was limited for me due to lack of gluten free options. Wifi was not accessible. The staff on check in was cordial but not friendly. The staff on check out was helpful, warm, & cordial.

Locaton was good for an overnight stay just off the highway. Room was comfortable.

Parking was a little far away from the entrance. But we were able to keep out of the rain with the port coacher. (sp) Lots of people talking in the hallway at night after Saturday night parties. Some street noise as well with hot rodders at 2 am.

Courtyard Waterbury is go to whenever we visit family there. This particular trip had to be cancelled at the last minute. The staff was very helpful in completing that with me and I was EXTREMELY pleased with the final outcome. That being said Courtyard will continue to be our go to each time we visit.

The didn’t offer breakfast. I like that the clean my room every day.

The could at least include the price of parking, not to charge separately. That’s disappointing but had to pay anyway. Overall it’s the best hotel in Waterbury.

Location: Property was near family & event that we were attending. Reception Staff: very professional, helpful & accommodating regarding our needs & requests, specifically Ms. April and Ms. Carlin!

Room carpeting was “not so clean” — my white socks (which I wear instead of slippers) were dirty after walking about in the room! Need better/more frequent cleaning or, better yet, replacing.

It’s was very clean, and in a great location. Gorgeous interior and exterior!! Micheal, working at the front desk, was extra courteous and went above and beyond to do his job during what seemed to be system errors with the rooms that were supposed to be ready to check in at 4pm but were not ready. His patience and positive demeanor was an absolute joy, especially after a long drive getting there. I would like to thank him for his professionalism. I will definitely stay again.

That my accommodations were not ready at the time I was told, and I had to wait to check in, which was no fault of the front desk staff. Apparently housecleaning had not clean the rooms on time.

Very clean. staff was great. Good location

my tv in the room did not work. WiFi was down. The parking should be free. guests are paying all this money for logging the least they can do is is allow complementary parking