Excellent hotel with great facilities

During the stay, they changed their wifi address without informing patrons who were then automatically logged out without notification, so then used cell phone data without knowing it was occurring. The TV dropped out on occasions. Mosquitoes in entrance, dining room and on accomodation floors. While facilities were excellent and this is a quality hotel with no real equal in Rayong, Novatel have little competition and can charge higher prices than Bankok and they certainly do for accomodation and food.

FROM THE MOMENT YOU ENTER THIS AMAZING PROPERTY, AND YOU FEEL YOU ARE HOME, YOU ARE IN GOOD HANDS, AND PERFECT STAFF, THE CLEANEST HOTEL I STAYED IN THIS LAST TWO YERS.!!! THE RESTAURANT STAFF, AND THE FOOD THROUGHOUT THE DAY IS 7 STARS.!!! FROM A TO Z, THIS HOTEL IS AN EXEMPLE HOW HOTEL SHOULD BE.!!!!! WELL... WELL... WELL... DONE NOVOTEL RAYONG.!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I USUALY TRAIN STAFF OF CUSTOMER SERVICE AT HOTELS AND RESORTS FOR THE LAST 10 YEARS, BUT NOVOTEL HOTEL WITH THE BOOK OF PERFECT RAINING.!!!!!!!!!

WE DIDN'T LIKE LEAVING THAT WONDERFUL HOTEL.!!!!!!!!!!!!!!!!!!!

Breakfast good plenty of choice Swimming pool was lovely we visited during the week days so had it to ourselves Staff friendly helpful It is not in a tourist area but we had been in Pattaya so nice short break and quick taxi ride to some lovely restaurants where locals eat

The access to the swimming pool and fitness room you have to go through the restaurant breakfast room which was very odd and of course means you have to be dried and dressed not comfortable walking through in hotel robe as it is a conference centre only small problem but wonder who designed the building

Clean and good unique architecture

pillow too soft for me

good many variety of food for breakfast. Staff are very polite & nice. Mr Banana - the manager there is very helpful always.

it would be nice to have thai tea as one choice of beverage at breakfast,also like to have meat stick with sticky rice. ( our hotel in bangkok has those)

The breakfast was fantastic with a huge selection. The pool and gym were always very clean and the staff were always very helpful.

It's a good location for all the markets, shops and a shopping centre is not too far away, but a little too far if you want to go to the beach

The breakfast was exceptional, vast and various, with asian & western food. Delicious food at the restaurant as well ! The building is new with a modern decoration in the room, very cosy & comfy . Gym & nice pool outside The staff was kind and attentive to our requests.

Nothing. Everything was perfect !

Great, rather new, hotel in Rayong with a nice swimming pool. Next to a fresh market and restaurants nearby. Lotus and Central Rayong also nearby. Very nice rooms with great beds and lots of amenities.

Clean, modern facilities. Very friendly and attentive staff. Quiet and relaxed. The breakfast buffet is extensive, so many options and different cuisines!

The pool is lovely but spends most of the day in the shade unfortunately!

We stopped in Rayong after a holiday on Koh Kood. It was great to relax a bit in the hotel by the amazing pool, kids really enjojed it. Its also next to the markets, as said, so fir me it seem as a perfect stop on the way back to Bangkok.