Very easy check in and check out process and I appreciated that the person checking us in gave us an option of which floor we wanted to stay on. The room was very large and well-appointed and the shower had excellent water pressure. Nice to have a fridge and microwave in the room though we did not use either. Lots of storage and places to hang things.

The bed was very hard and uncomfortable, though I am someone who prefers a soft mattress. There was almost no parking at the front of the hotel so it's probably best to check in first before bringing in your luggage. There was a "living" area of the room with a couch and coffee table but weirdly no lighting so if you want to sit and read bring a headlamp.

The breakfast was very good. The only problem I had there was that the coffee ran out and I asked the woman to please bring out more coffee. I noticed she was bringing out food to refill the trays so I said nothing more as she did so figuring she would bring the coffee out when she was done with that. Then she just disappeared for a while so I went to the doorway and she was in the back doing nothing. I had to again ask her to bring out more coffee and at that point she did. Other than that one glitch everything else about the place was perfect.

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We really enjoyed staying here and will return when visiting family in the area. The pool was great. The exercise room was well equipped and easy to access. Our room was so large and comfortable. The beds were great. It was very quiet for sleeping. The shower and amenities were excellent. The entire place was very clean. We enjoyed the breakfast. The coffee was good.

Our only concern: it would have been great to have light in the couch/sitting area. It was dark and we need more light as we age.

Hot breakfast was very good. Cinnamon rolls and pancakes were my favorite. Liked that they served turkey sausage as well as pork sausage, cheese omelet and scrambled eggs plus biscuits and sausage gravy. The suite was great - very roomy and loved that it had a sink in addition to mini fridge & microwave, plus cabinet to store our snacks. Beds, pillows and sheets very clean and comfortable

Odd design for the shower/bathtub combo. The soap shelves were in the middle and I kept hitting my elbows on it. Shampoo dispenser attached to tile kept falling apart and large pink stain on top of toilet seat cover. Everything else was very clean though.

The man that checked us in was so friendly and immediately made me feel comfortable, like we were a guest at someone's home, not a hotel. I wish I'd gotten his name because you guys did a good job when you hired him! Our room was very clean and comfortable. When we checked out the woman at the front desk was very nice, also. From check-in to check-out it was a wonderful stay, thank you so much.

Not one complaint, everything was great.

I like the hotel staff. It was very white and clean. The pancake machine was really cool for the kids. The pool was nice. The ice machine worked. The bathroom on the first floor was nice after drinking cranberry juice with the free breakfast I couldn't make it back to the 2nd floor for my room. The room was big. The boys had plenty of room to run and play it tag.

The pull out sofa bed was nice but hard for boys to sleep on one fell off the bed. They never had bacon just sausage. The omelette never looked good.

There were a few people wandering around the hotel lobby/canteen area who were obviously permanent residents as either a housing scheme or half way house. Was not the best welcome to see someone sitting in reception on the work station area in slippers, pajama bottoms and trolley I am afraid. I know people have to live but paying guests should not have to witness this, when you are trying to have a conversation in the lobby with a colleague.

We especially appreciated the helpful and responsive desk staff, the comfort and the all day coffee and tea in the lobby.

The breakfast was included and there was lots of variety, however, the plates and juice cups were all single-use polystrene, some of the most polluting and unnecessary forms of plastic trash because there is no way to recycle it. That was not so appetizing. It would be worth the few cents extra per day to have biodegradeable paper plates for the few minutes that those plates and cups will be used.

The staff are wonderful and the hotel is really clean. The pool and hot tub are nice. Breakfast was decent.

We stayed from Friday until Sunday. We weren't in the room all day Saturday and when we returned we found that no one cleaned our room. Our trash can was full and we had no clean towels. Staff did bring up clean towels. Also, my card was charged twice because I didn't pay in advance through Booking.com. It will take up to 12 days to get the hold taken off so be careful when not paying in advance.

The location was convenient, the room was spacious, buffet breakfast had multiple options to choose from which was excellent. The spa/swimming pool was very nice, not a lot of people stayed so we had the area by ourselves. Laundry was also clean, no one seemed to be using it so we took the chance.

Room cleanliness could be improved, found an apple on the floor under the TV, probably the last customer dropped it. Also the swimming pool water should probably be changed.