My stay at Krystal Palace was truly delightful. I spent four days at this hotel and enjoyed every moment. The staff was exceptionally friendly and respectful, even allowing me to check in early without any additional charges. Having stayed in numerous 5-star hotels worldwide, I was impressed by Krystal Palace's daily room cleaning service—something that many high-end hotels no longer offer. Another standout feature was the top-notch security. Guests cannot access the elevators without scanning their room key, adding an extra layer of safety. Additionally, when I had visitors, the front desk always called to confirm my approval before letting them in. The lobby was another highlight. My friends and I spent time there, and despite being quite loud, the staff remained gracious and accommodating. Lastly, I highly recommend trying their spa—it was a phenomenal experience and the perfect way to relax during my stay. Overall, Krystal Palace exceeded my expectations, and I wouldn’t hesitate to stay there again.

The only aspect I didn’t enjoy about Krystal Palace was their food and entertainment choices. In my opinion, a hotel serves as a gateway to a country, offering the perfect opportunity to showcase its culture. Unfortunately, the menu was dominated by Western dishes, with very few Cameroonian options. This was disappointing, especially since Cameroon is renowned for its rich and diverse cuisine. Similarly, the music played in the hotel was exclusively Western. This felt like a missed opportunity to promote Cameroonian culture and highlight the country’s vibrant musical heritage. By incorporating more local flavors and sounds, Krystal Palace could provide guests with a more authentic and memorable experience.

Krystal Palace is a nice place to be. I highly recommend it. Staff is pleasant and welcoming. Facility is brand new and amazing. I did not have the opportunity to taste the food but what I saw was very professional. 👍🏿👍🏿👍🏿

The front parking is tight and does not offer the possibility to park for 10mn quick. You are obliged to park at the basement parking for which access is from a one way side road which you are oblige to take from the wrong side if you want to access the basement quickly. Otherwise, you will have to drive more than 800m to contour the building and access the parking on the authorized way.

clean and comfortable room very friendly staff

the restaurant only have a buffet option, but it was descent

I really appreciated the staff, very professional and friendly specially Irene at the front desk

Elevators taking too long

The food is good Room Service was nice Airport Transportation

Room was ok, kind of small for the price The perfume aroma in the lobby was strong

Very beautiful place with friendly staff great communication

Didn’t like the pork sausage, my rooms AC unit was faulty but could be ignored so not a big deal

Really professional Conference room - appreciated to be a speaker on the stage!

nothing to complain

I enjoyed the spa area a lot. It was so neat and organised. The service was so relaxing and welcoming.

The space

The size of the beds where short.

Such an enjoyable experience from check in to check out