Very nice hotel, but go for double floor apartment with jakoozi.

Everything

The hotel is very beautiful. The lobby, the furniture, the terrace with the pool view. A very tasty breakfast. The staff was friendly. A great location. Just in the city center. Five minute waking from the lake.

The blanket in the room doesn't have a cover sheet on in it. Doesn't look like it is being washed after every guest.

Hotel was very nice, breakfast was really good and tasty. Every morning there is a chef preparing eggs the way you like. Hotel has a dedicated bike room with plenty sockets for charging ebikes. Garage is near by around the corner, you just need to book it in advance to your stay. Hotel has great location near the lake, 7 mins walking distance, there is plenty of restaurants and bike rentals around. Hotel pool is smaller than it looks on the picture, but there were always some spare loungers. All staff members were nice and professional, ready to help all the time.

There is not much to say, hotel is just perfect. Maybe if I should find something small to improve, I think the juice on the breakfast can be higher quality. If you want fresh juice, you have to order a glass for 5€ or you can have the one from machine, which is not the best one. There could be 100% juice on this level I think. And maybe there could be an option to make a tea yourself on the breakfast, because normally it must be ordered and it is brought by waiter, although for free so not a big issue at all.

Very good location, close to the old town, shops and cafes. Restrained and polite employees. Very good breakfast for different tastes. Friendly service. The spa is available to guests at no extra cost. Will definitely be back.

No comment… every think was be great.

The location was so good.

The WiFi needs to make an account and sign an agreement to use it.

We loved this hotel, we stayed for 3 nights in December. It was beautifully decorated with lots of antique art and furniture. Our room was large and comfortable with a balcony towards the lake with a stunning view of the mountains. Breakfast each morning was excellent and the spa/ pool facilities were great. The indoor heated pool and all saunas were open in December, which was a perfect way to spend the afternoons. The location is perfect, just a short walk to the old town center where the Christmas market was. This was my third time staying on Lake Garda but my first time in Riva and at this hotel, I enjoyed it completely and would love to return.

The location was perfect. The hotel is very beautiful inside. I’d say “ Don’t judge a book by its cover”

I don’t do complains as I’d go back to this hotel again and again. Maybe management could take some staff aside and teach them the pleasant factor with ALL customers as if the staff’s services were to be lifted thoughout the hotel. I WOULD BE GIVING THIS HOTEL ! It’s ⭐️⭐️⭐️⭐️⭐️ As I said I never really complain in any hotel globally. Being positive is always much better as I’d love to see the issue addressed. I’ll give them one year to upgrade staff preforming and I’ll go back next year in the hope that management has taken my recommendations on board. Thank You and I’ll be back 👏🏽👏🏽👏🏽

The room was okay. It had enough for our needs, but it would be nice to have a kettle with a tea/cups. The fridge was loud and it was a shame we couldn't turn it off. Breafast was decent, not amazing but you have options to choose from and the outdoor terrace brings the italian vibe. The spa is a bit dated, but clean.

Spa close at 7pm. During holiday most guests spend days outside to chill in the evening; Especially when hotel is located in the city. It would be great to have spa hours extended

This hotel is very grand, clean and beds comfy, with a lovely ourdoor pool area, unfortunately we didn't really have the weather to use the outdoor pool, we did try the indoor pool which was nice. The food in the morning was good with added bonus of being able to have fried eggs, crepes or choice of omelette made to order meaning you were guaranteed a hot breakfast. We did find *hot food* from the buffet despite looking to be steaming hot quickly cooled probably due to the plates being cold, so if they had the facility of warmed plates this could solve that one issue. The hotel is just at the beginning of the centre so quite a good spot.

Our room was up on the 3rd floor so it was in the roof space. Whilst the beams were lovely and the room spacious the windows were small which did spoil the outlook as you needed to bend down to look out of them which isn't ideal also the shower whilst hot and functional was quite small so if you're a larger person you could feel a little restricted.

Well situated, we opted for the comfort room which was a little more spacious than the standard rooms. Very clean and modern with both EU and British plug sockets. All the staff were most helpful.

The pool area had plenty of sun beds and some umbrellas. I didn’t often see waiters around the area to request a drink or pool snacks and the bar was located a few minutes walk away via a couple of indoor public seating areas. The umbrella’s were quite difficult to erect or take down, so a visible member of staff would have been helpful.