The hotel is in a nice historic location. The personnel is offering exceptional hospitality both in the restaurant and in the hotel. First we got a room where the window didn't close properly (otherwise the room was absolutely lovely), so we talked to the lady at the reception who immediately offered us another room (actually it was an upgrade). Also, we enjoyed the spa facilities: the sauna area and the pool were very clean and comfortable. The food and drinks in the restaurant are of the highest quality. No doubt this hotel was the best choice in Friedrichstadt.

Nothing.

The swimming pool, fitness room and sauna were excellent.. Our room was comfortable and spacious. The reception staff were friendly and helpful. The location was perfect.

We would have dined in house but it was a Monday and there wasn't a vegetarian option. And the WiFi wasn't secured.

Very friendly staff and owners. Location is central, but still quiet enough to have some peace when needed. Breakfast was quite good, lot's of good options. At first I was in a normal double room, then extended my stay by one night in one of the suites. If you can, take a suite. I liked it a lot, especially the view was nice (third floor).

The location, the pool and the sauna, the elegant hall, the calm at this place, town...

Restaurant was closed that night for dinner after 18h. There,s no light enough to read a book at bed.

A lovely hotel in a very nice setting, with trees and a canal passing outside the front aspect. Helpful staff and a good breakfast in a spacious dining area.

Breakfast was good, but expensive. The location was excellent.

The shower cube was a bit small and not easy to get in. No lift.

Nice and quiet area in city centre. Nice and helpful staff.

Very expencive breakfast. We choosed breakfast at the local bakery instead.

The location was the reason we selected the Ring Aquarium, but the first floor family room, delicious breakfast and pool are why we loved it!

There wasn’t anything we didn’t like.

I liked the location - right on the canal, the restaurant and the staff. I liked the parking space as well - right in the backyard. The breakfast was delicious - a good selection of quality products and the staff in the restaurant was really nice. I loved the fact that I could bring my dog. There was also a very nice welcome gift and preparation for the dog.

I didn`t know that the restaurant would have been overbooked and that there were not that many options at 8.30 in the town - I feel like the hotel could have informed us. I also was not aware that for the parking there would have been an additional fee (I might have overseen it while booking, not a big problem but I was surprised). In the room I feel like there should be a proper door, the glass sliding door it does not give enough privacy. Last cleaning of the room was badly done - only change of towels and nothing else (I was quite disappointed)

Overall a great stay, most staff were very friendly. Extra effort was given to decorate the room in a lovely way for my parents' wedding day, very much appreciated! The room was very nice and clean. Breakfast was good too. Restricted service under COVID situation is fully understood. Would definitely book again.

There was always an issue with hot water in the afternoon which was neither explained nor solved but ok, it can happen. Some staff were not very friendly and helpful (e.g.it was forgotten to refill the coffee pads and when it was mentioned later no apology but actually a somewhat rude answer that it is the customer's job to call the reception and ask for refill - while it should be a normal housekeeping job in first place). Understood that everything is a bit different under COVID.