The Taiwanese staff member who checked us in was extremely helpful, spoke English well and was efficient at resolving any issues. I think her name was Ami. Ami changed our room and assisted me with my luggage when we had an issue with not having hot water in the bathroom in Bldg #2 - she even came to our room to check out the issue and went to the other bldg's room to check the hot water was sufficient before switching our room and helped me by personally taking my luggage to the other room. I've lived and travelled in Japan for years so I know you receive very good service, but Amy was Taiwanese staff and also provided great customer service.

We didn't have hot water in our room in building 2, probably as that's the bldg with the onsen - but Amy came to the room and checked it, and assisted us to change rooms and moved my luggage for me as I have Disabilities. Problem resolved to our satisfaction. I always find beds in Japanese hotels too hard, as that's the way Japanese like but for most people and especially when you have disabilities, 90% of hotel beds in Japanese hotels are super hard, they need to provide some extra blankets to put under the bottom sheet to provide more comfortable bed for disabled guests.

Perfect location just five minutes from the train station and the main bus stop that allows you to reach all the tourist sites of the city. The rooms are small, but equipped with everything you need, they are clean and quiet. The breakfast is good, offering variety and also some typical specialties. The staff is kind, helpful and present during the day and in the evening. Good wi-fi connection and possibility to leave luggage.

The shared bathroom is a bit uncomfortable because it is not in the main part of the hotel, but in another separate area. You have to go out of the hotel for a short distance with your dressing gown, it is not comfortable, especially on a rainy day like in our case.

This is my second time staying at Mystay Kanazawa Castle hotel and it was as comfortable as before. The rooms are big and spacious and the amenities are plentiful. There is a small cupboard at the lounge where you can pick up a few creams and moisturizers for use. The onsen was just at the adjacent building and it is spacious and convenient to access. There is also a place to do one’s laundry on the second floor which is a lifesaver for those who need to use it for their long travels in Japan. Car parking is in front of the hotel. It is also a short <5 minute walk to the Kanazawa station which is another plus point!

Nothing

I liked the bay windows in each room and the free tea packets. I also liked that the staff was very nice and that the toiletries could be obtained from the lobby. The room and beds were very comfortable. The price/value relationship was perfect. Excellent price for the value and great location, too, near the train station.

I don't have any complaints. Maybe the fact that we didn't know we had to pay the lodging tax extra. Maybe that tax should have been factored into the price.

Everything was lovely and comfortable. Separate toilet always helps, lovely facilities. We had our 5 year old and was able to move the beds together so that we did not have to worry about her falling out of bed. Great location, easy walk to the station and it was an easy walk to the castle, the garden and the super busy fish markets. Microwave on the ground level for when you buy something from the convenient store. Little fridge in the room.

Nothing - it is Japan and space can be tricky with 3 suitcases in the room. We were able to make do.

Location was excellent. 5 min walk from Kanazawa Station. Everything was at the station we needed to access ie food, trains, buses. The rooms were very clean and comfortable. Easy access to laundry facilities. Public bath was amazing.

The bathroom. You had to step up significantly to step into the bathroom which was very small. Then the bath was very deep to step into to shower. There was nothing to hold onto.

The location is not far from JR Kanazawa by walking 5 minutes. The room size is acceptable but we got the room on the third floor of Annex building that is quite noisy from the cars driving and motor cycles. The room is clean and they provided free public bath for guests.

On the first day (September 18) their men public bath was quite cold but another day was back to normal bath temperature.

The hotel is affordable, clean and quiet. When we had an issue with the toilet in our room, we were instantly moved to another room the same. The amenities were great and there was a public bath if we wanted to use it. It had clear instructions and was a hit with the other guests.

There is no cheap food nearby and the hotel restaurant was closed for every night we were there due to functions.

Great breakfast and perfect location.

The only issue was the heat in our room was unbearable. We were there in shoulder season and someone had set the heat very high. We couldn’t get the room comfortable as the air conditioner was shut off for the season. They brought us a little fan. It really didn’t help. Other than this, we had a great stay.

Location was great but you'll need to know how to move through the lanes for a short cut to the hotel. Google led us through a big loop but after being familiar we managed to move quickly from Kanazawa station to the hotel. We walked through ForUs shopping mall, then to Game Paradise, cross the road facing the Family Mart, walk along the road next to the Family Mart and reach the hotel. It seems long but it's pretty fast. There's another MyStays nearby - don't go to the wrong hotel :)

Earlier check in time will be great :)