The room was spacious, equipped with everything necessary. I really liked the Executive lounge option for executive type of rooms with free snacks, drinks, comfortable dining area, sofas, TV etc. I cannot say much regarding location of the hotel, it is business area, with nothing to see, however the subway is near and there are some restaurants to go (tried a few, nothing great though). The breakfast was mostly asian style, but you can surely find some European option to eat.

The dining area for breakfast was very cold. And I didn't like the dinner there (buffet style).

The breakfast was excellent as there was so much variety and freshly made. The Japanese restaurant was superb as was the Chinese restaurant and the club lounge food was too. All of the staff were excellent. They could not have been any more helpful. The view from our room on the Executive floor over the little park behind the hotel and our over the city to the mountains was lovely.

It would have been good if there was barista made coffee rather than coffee machines. The food in the executive lounge was good but more variety over the week would have been appreciated.

1. It’s in a good location in the city centre with tube station and bus stops nearby within 5 min. 2. Room is clean, comfortable and quiet, with nice room cleaning service. 3. Staff is always available and helpful when you are in need. 4. With the all the above in mind, the price is reasonable for hotels of such level.

The only minor flaw is that the staff at ground floor welcoming people obviously have a much nicer and warmer attitude towards Japanese and middle aged man consistently across my 8 night stay there and this was what I felt as non-Japanese young woman.

When I booked Hotel Metropolitan Taipei, I booked it for its location. I had very little expectation of the service and did not realized they were the first JR East hotel outside Japan. It explains the amazing hospitality, and the happy hour and snacks at the executive lounge are to die for. Amazing staffs and hospitality. Special call out to Heiko Chen, the Lounge Manager for his professionalism and personalized service. Not to mention, the overall care and concern by the front line staffs at the lounge. We felt very much at home.

The only thing i didn't like was the breakfast hours, as the food was kept at 10am sharp. Perhaps the hotel can consider to allow a 15min grace period before keeping at the food on the dot at 10am?

Extremely clean hotel operated by JR East ( Japanese hotel), located very close to subway stations. If you like to be away from the touristy area, this is a good choice; It is located midway between the 101 area and the main Taipei train station. For those with a longer stay, a 24 hour coin operated laundromat is conveniently located on a side road of Nanjing Road, directly across from the hotel. This hotel offers good price value for a 5 starred hotel. Most of all, the staff is very efficient and responsive - excellent service.

The location is a bit away from the tourist area amount more local businesses. I would have like to be closer to urinary area where there are more clothing stores nearby.

This is a great hotel! Wonderful location with 2 MRT lines one block away and many buses 1/2 block right in front of the building. There are so many nice restaurants close by. Safe neighborhood as well. Good room size, very comfortable beds. The bathroom is big with shower and big tub. The staffs are very friendly and nice. We stayed for 18 days and requested a quiet room. The room we stayed was facing the side and it was very quiet! We don't hear any noise from the street. The only noise was someone else slangs the door across the aisle. I will go back to this hotel again!

I wish there are more drawers to put in clothes. The gym can use some upgrade - no elliptical machine. The pool is functional but the tiles can use some cleaning.

Rooms were clean and spacious, loved the comfortable beds and bathtub. I slept well every night. It is worth staying here just for the breakfast buffet which featured freshly made eggs benedict, taiwanese egg rolls, lu rou fan, various types of porridge, fresh juices and variety of fruits, crispy chicken roll was amazing, and there was even hot soymilk with fried doughsticks so you don’t have to leave the hotel for the local breakfast experience. Chefs at the live stations were very friendly. Area was quiet and peaceful and just across the road from the metro which links to both green and brown lines. Taxis are easily available at the front door. There are some nice eateries about 10-15 mins walk away.

Not many eateries close by. Or maybe it was just the 35 degree summer weather that made it tough to walk to the restaurants. The gym was pretty small and not well equipped. Couldn’t control aircon temperature in the room. Seems like it’s centrally controlled.

Excellent hotel. Very friendly staff. Spacious, comfortable, clean and quiet rooms. Close to subway lines/exits, a night market and right by a nice little park/playground. Fantastic breakfast buffet (at a price).

In-room dining has very limited options, and in particular no breakfast nor in fact any service before 10 am. The hotel hosts conferences and such, it can get a bit noisy with a crowd in the lobby (the hotel is shaped like a hollow cube and echoes like a cathedral). Fortunately staff seemed to put a lid on that around 10pm. Thanks :-) These are minor gripes and I'd definitely stay here again.

Very clean, room was spacious, service was great (help you get in and out of every taxi, clean very well everyday, free water), facilities were nice (bar was great), felt very welcomed by all staff.

My only complaint is the laundry service was expensive. Would have liked a cheaper self-service laundry option since it was so hot and we were sweating through our clothes everyday.

The cleanliness of the hotel and attentiveness of the staff were good. Location to bus stops and mrt exits were extremely accessible. There were taxis waiting outside the lobby of the hotel so you do not need to call cabs was an added convenience.

It would be good if there was an indication of the pillows we would like to use in the rooms as I prefer firmer pillows. The pillows provided were soft down feathered pillows.