A fantastic experience. From the pick up at the station and the super check-in (complete with the 'chose your own yakurta' room) to the fabulous retro/70s room and 2 excellent baths. Service was outstanding, and in particular, Suzuki-san and the front desk and Siina-san at dinner were very helpful. Not a lot of English was spoken, but everyone was happy to use a translator, so this didn't pose an issue. Our room was very spacious, and the double layered futons and excellent quilts made for a cosy sleep. We had dinner on the second evening, which was very good and featured lots of local ingredients. The buffet breakfast included a wide variety of Japanese and Western options. The proximity of Kaminoyama to Yamagata also made it possible to take a day trip to Yamadera to do the temple walk. In summary, if you are looking for a classic onsen stay, then this is a great choice!

Some might say that the hotel is looking a lit dated, but that is part of charm!

Incredible stay, one of the best in my life! Beautiful location, very serene and peaceful atmosphere, excellent and very attentive staff, the breakfast buffet was HUGE and incredibly diverse and delicious, the dinner kaiseki was unique, artistic, beautiful, local, and insanely delicious. The onsens were very nice and relaxing. So much delicate care and thought goes into each stay- the staff would put out our sleeping futons each evening and put them away in the morning for us while we were out, and give yummy treats and refill our ice water tank/hot water tanks and tea. Everyone was so kind and welcoming and even stood by entrance to wave us all goodbye after providing more treats. Would highly recommend to anyone who needs a getaway from the busy hustle and bustle of a big city!

Everything was perfect!

Amazing staff and just as equally amazing food! Such a fantastic experience. The staff went above and beyond, will definitely be coming back. Plus there is a custard pudding stand not 20ft from the premises, it’s to die for.

Location is a little on the country side, but well worth the travel.

Even the staff can not speak english, but the did tried their best to serve us. We are very appreciated their service mind very much. I strongly recommend to stay here.

Everything is good. Just the smell of tatami in the room is strong, but it is ok to me. So bad that it was raining on both days of our stay. I like the way that we can choose yukata by our own.

The staff are friendly, polite, and patient. I can't speak Japanese well, but the staff did their best to communicate with me.

Because I can't speak Japanese well, I was not sure what the dinner menu was. It would be nice for the menu to have easy English or pictures.

amazing staff, beautiful hotel, very nice breakfast

dinners not worth the money, we were charged much more than price indication on booking.com despite giving number and age of children, nothing around - you need a car

Lovely staff, who went out of their way to help us. The hotel felt very traditional and cosy, onsens were amazing.

A little retro, but it made the stay unique !

The breakfast was delicious! I also thought the hot spring bath was perfect!

I didn't understand how to make the dinner reservation. We had to leave the hotel and pay extra for a taxi so that we could eat dinner.

Staff friendly and well trained .. the 3pm advertised room entry is a little late even though we were given a room at 2pm .. the onsens were superb

A true boutique hotel well run ..

The 2 baths on the Property were excellent, the view from the one of the 8th Floor was amazing