We recently had the pleasure of staying at Melody House, and overall, it was a wonderful experience. The host was incredibly friendly, kind, and helpful. Despite a language barrier, communication was smooth, and she made a great effort to make us feel welcome. The room exceeded my expectations in size, cleanliness, and comfort, with daily housekeeping ensuring it remained in excellent condition. There was a table in the room with a kettle and a variety of teas, along with a delightful cookie to welcome us. The bathroom was spacious and well-maintained, with clean towels provided daily. The location was very convenient, being close to Santa Maria Novella station and major tourist attractions in Florence.

The only minor issue was that there were no bakeries, restaurants, or markets in very close proximity. However, this was not a major inconvenience and didn’t detract from our overall experience.

The staff were friendly, kind and helpful, even with a language barrier—which we overcame with hand gestures and laughter. They made a point to make us feel welcome, and helped us navigate getting a car at the ridiculously early hour we needed to leave. The room was much larger than I expected—which was nice—clean and comfortable, if very basic.

I was surprised that our bathroom wasn’t en-suite, and didn’t understand that it was exclusively ours until halfway through our stay. The staff didn’t really explain that on our arrival. The floor of the rooms are not carpeted and didn’t have rugs, so it felt a little like we were in bedroom-decorated classrooms—but the room size was generous, as previously mentioned so that was a compensation.

very clean and spacious. Close to the train station but quiet. Be aware that the check in time closes earlier than most accommodations. I've reserved to arrive between 5 and 6 pm and received a message that the latest is 5pm. As our train arrived just after 5pm, the receptionist had to wait for our arrival. There was very little encounter because of our late arrival.

Nothing really. Just for information... After the receptionist gave us istructions she left. Before we had time to close the door another guest ran in to ask if we were the staff - the hotel probably needs to set up a better communication system if it is only staffed at certain hours of the day. Looks like there is a kitchen but we never saw it open so no chance to boil water and make a cup of tea.

The room was extremely nice, with soft furnishings/bedding and good air conditioning. In theory I had to share a bathroom, but in practice I could easily access it whenever I wanted. Facilities were all clean and the shower was excellent once I figured out how to use it! The area is quite quiet, although you are close to a main road and the traffic can be loud on occasion. Still, I had no trouble sleeping. While I was there, staff were offering a paid breakfast service, but unfortunately I did not use it as I needed to be out of the room early every day. Still, it's an advance on what they were advertising at the time I booked my stay. I didn't see much of the staff after the first day but they were always extremely polite, and the owner went out of her way to help me check in after a misunderstanding (see below). On the whole this was a really wonderful place to stay, and especially for the price I thoroughly recommend it!

While the owner was very communicative we did have a misunderstanding (mostly my fault) due to her level of English-language skills, where they thought that I was checking in much later than I was. The owner was very sweet about getting there after hours as quickly as she could, however, and was able to accommodate my checking out very early in the morning on the last day of my stay. All I would say is that you should try to use clear, simple language in communications to avoid confusion, if you can't write in Italian.

Melody House is an old time pension, of the kind that once existed all over Italy. It's nothing fancy, but clean, with a nice sized room and bathroom. The hosts are friendly and kind. There's a lift, and the place is a 15- minute walk from the train station.

The place was fine but there are no coffee bars around at which to grab a quick breakfast. The closest one is a rip-off with really bad food.

The room was very clean, the location was good

the check-in could only take place between 12 and 4pm! It was the first time I saw that. I tried to arrange a late check-in and it was not possible. They did not answer my emails and messages until the day of the check-in, so I had to buy new tickets to get there in time, as it was a non-refundable booking. It was very stressful and disappointed.

Teresa was great, although I would advise if you haven't had contact from them to give them a call. Our room was really big and comfy. We originally arranged a double room with shared bathroom but when we arrived Teresa upgraded us to a double room with private bathroom for no additional charge. Teresa was extremely accommodating and allowed us to leave our bags after check out. Melody House is really good value for the price considering how expensive Florence is.

We did a last minute reservation on a train from Pisa. They called us to confirm and check the time of our arrival, which I did appreciate very much as I knew we were expected. It was awesome we could check-in early (12:00, it is possible even from 11:00), leave our luggage and go explore the city. The room was clean, very cozy. Pictures don't lie in this case. Shared bathroom was just across our room, also perfectly clean. We had a kettle and tea/coffee to make in the room and a little snack. Even though we got up late to check-out precisely at 10:00 (the latest time), we were offered a breakfast. Although some people might not like the busy road near the facility, we did not mind. Not so busy in late hours. It is good to search the adress in advance as the plate with the name is not visible from a distance, but also no problem. You just need to know the location. It is also near to the main train station S. Maria Novella, which is perfect when you move around Italy by train, as we did. We were overall very satisfied with the staff, the room, the cleanliness - I definitely recommend Melody House.

Nothing. Everything was fine.

Check in was easy and the inn keeper was very sweet. The bedroom was plenty large for myself and my friends. We were pleased with the comfort and cleanliness of the room. Also, our room was tidied and beds were made each day. I also loved the cappuccinos each morning. The location was very close to the train station which was nice.

Breakfast left a lot to be desired. I believe that breakfast was scaled back because of COVID-19 (maybe they used to make breakfast in house?), but the pastries and fruit reminded me of school breakfast in the United States (not very yummy). The bathrooms were okay. It was about a twenty minute walk to central Florence. The roads nearby were pretty loud and congested. There were not crosswalks on the major road in front of the B&B, so we made a run for it each time. If you prefer to feel like you're actually in Florence or don't want to walk very far late at night, I might suggest a different location.

Rooms are clean and the hotel is very close to the train station. The owner accommodated our check in time and came back especially for us. The bed was confortable and the room spacious.

The furniture and the establishment in general is a bit worn out. So don’t expect it to be cozy. The rooms were noisy, the windows give on a very busy street with sounds of helicopters.