I drove to Palenque so I really appreciate that the hotel had secure parking connected to the hotel. I liked that it was just 15 minutes from the Palenque Archeological zone, and that there were multiple waterfalls in less than a two hour drive. My room was spotless and extremely comfortable. The staff was constantly cleaning. I ate all my meals at the restaurant connected to the hotel; I thought the food was good, ample serving sizes, reasonable prices, and excellent service.

When I initially checked in I was not given a key to my room. I think the machine may have been broken, When I went to the desk later...twice, they weren't very friendly. After that though, the people at reception were pleasant. I didn't swim in the pool, but the water didn't look very clear.

The room was clean, the beds were comfortable and the air conditioning worked well. It was nice to have a little balcony with table and chairs where we could eat breakfast in the morning. The hotel is within walking distance to the center of town as well as to the market, the bus station and the colectivos we took to the Palenque ruins and Roberto Barrios waterfalls.

The Wifi was a little spotty in our room and the lighting (overhead light) was a bit stark. There was some noise at night from some local clubs just down the street.

The Hotel Chablis is located on a charming street with nice restaurants close-by. The pool area is lovely! The bathroom is immaculate! The beds are comfortable! It has air-conditioning which is wonderful in the tropics! We had a delicious American breakfast every day, and I was so pleased that they accommodated my need for lactose-free milk. Most importantly, the staff was gracious, kind and helpful. Sergio was an amazing host! We really appreciated his assistance in arranging a private driver to take us to and from Villahermosa and to Agua Azul....and arranging an English-speaking tour (Mayatour) to the Palenque ruins. Fabulous! Sergio couldn't have been more accommodating! We were also grateful to Efrain at the front desk because he spoke excellent English to answer our questions. Muchas gracious! We will surely stay here when we return to Palenque!

We loved everything

Very comfortable, large room and cleaned every day. The room had everything we could want, fridge, bedside lamps, hairdryer,balcony with table and chairs. The first room we were given didn’t have a great outlook so we asked to change which they arranged immediately and with no bother. The area round the pool was lovely with loungers and hammocks and there was always some shade. The pool was regularly cleaned of falling leaves. The restaurant served a variety of food of good quality and fairly priced. It was very pleasant to have candlelit dinners by the pool. The location was great, 5 minute walk to the bus station, 7 minutes to the market and 10 to the main square. The area was very pleasant and quiet with restaurants and coffee shops. We extended our stay and would highly recommend.

Nothing

The hotel was excellent in almost every regard. The location is beautiful. It’s a leafy enclave with parrots and iguanas (the parrots can be a bit loud). Everything you need is on this street, restaurants, bars, a convenience store, handicrafts etc. the hotel arranged transport to the sites I wished to see. They did my laundry. Normally I would say get out and check out the town but Palenqué doesn’t have that much to offer so this hotel was perfect. The service was friendly and helpful. The room was nice and updated probably not too long ago. The restaurant was average but like I said, plenty of restaurants on the street. Excellent value for money. Definitely recommend Hotel Chablis.

Restaurant was just average and there was some confusion on the frequency of housekeeping but that may have been a poor translation by my Spanish translation app. When housekeeping was done it was thoroughly done.

A great 3 stars hotel, very clean, all basic needs of a hotel room covered, and the staff is super friendly. On top, the food at the restaurant is fantastic!

Few things that can be improved are related to more pro-environment actions, such as no need to wash the towels every day, no need to provide the glasses for the water in plastic bags, or instead of plastic bottles for the water, it could be better to instal water containers on each floor.

The most amazing stay during our whole time in Mexico (3 nights in total). The staff in the entire hotel is absolutely incredible, starting from the welcome desk, through the restaurant employees as well as the cleaning team. They were the nicest and most helpful in every situation we encountered. On top of this, they all really seemed to have fun during their time at work, which was great! We were offered an 8 hours early check-in, support to call a doctor / hospital during my partner's illness and help with booking an additional night and rescheduling buses when we were forced to stay longer than planned. Both our room and the entire hotel were impressively clean, which was not easy to maintain during the rainy period. Wi-Fi works great, there is hot water with great water pressure, rooms have AC & mosquito/bug nets. Very quiet. The hotel area is in the town centre, 5 minutes away from the ADO terminal, 7 min away from bigger markets, surrounded by restaurants. There is a possibility to book tours with a local company on arrival(*it would be great if there was a possibility to spend more than 3.5 hours in the Palenque Arch. Site for history freaks:). There was a possibility of free luggage storage in the hotel. PS ¡Gracias por apoyar mis intentos de hablar español!

There was an ongoing pool renovation during our stay, which we didn't know about upfront, but there was access to the neighbouring hotel pool.

A clean and lovely hotel in the quiet part of Palenque surrounded by cafes, bars and restaurants. It's a short walk from the Ado bus station. Our room was immaculate. The beds were comfortable with nice sheets. Bathroom and shower were great and the towels were lovely and soft.

Nothing really. We didn't use the pool because of the rain but it looked lovely.

The location was perfect. Restaurants and coffee shops close by and a lot more less then 1/2 a mile, in town. The rooms are large and had a slider door to a balcony facing the street and restaurants and shops

The first night was noisy with music and crowd noise, but it stopped by 10. They had a jacuzzi, but the water wasn’t hot

Perfect location in Palenque,next to shops and restaurants and other hotels,350m to ADO station and easy pickup for the organized trips.Hotel was very clean with nice pool.Great value for the price

We didnt like the restaurant much-in comparison with other places that we ate,it was overprized for the amount and quality of food that you get.