A very spacious room, with lots of electrical outlets, including 2 by the bed and 2 on the desk. A nice little sitting area. Very good breakfast buffet. Nice public bath, with good bubbly jacuzzi action. Good free coffee and green tea amenities. Good location just a 5 or 10 minute walk from the train and bus terminal, and lots of places to eat nearby.

The room was too hot. You can open the window to cool it down, but it gets a bit noisy, so bring earplugs for sleeping. Also, there’s no top sheet on the bed, just a thick comforter, so it’s harder to reach the right temperature. Also the wi-fi seemed a bit slow.

Very close to the station. The place looks newly furnished and well-maintained. The room we stayed felt larger than the picture suggested, rather generously sized. The staff we met at the front desk were friendly. There is a chain Izakaya restaurant on the left when you exit the hotel, which I recommend if you want to try Izakaya but barely speak Japanese. They had English menus and we managed with (polite) hand gestures. (It also happened that there was a staff who spoke a bit of English and took great care of us).

Our room's window faced directly onto the wall of the neighbouring building, but we weren't here for the view so it wasn't a problem. For some reason, the way they flipped the 'G' in their logo unsettled me till now... (but it's nothing wrong with them, it's me)

There was a public bath that was refreshing to use at the end of the day. It's nearby the station. A little difficult to spot initially but once you know where it is it's easy to locate. Room was clean. Little bigger than the average hotel room but still bit crowded. Towels were clean.

The elevators were a little slow and took awhile to come. Parking was a little confusing. They have a parking tower where you drive the car in and they send it up themselves. It does take awhile to park/receive your car.

Staff are very friendly and helpful. Although they could not speak English well, 2 of the staff helped me with arrangement of luggage delivery. One helped to call the receiving hotel to arrange for receipt. Another staff guided me with filling in the form although i am arranging the luggage delivery via convenience as the hotel was unable to do so.

Hotel can only do luggage delivery if it's cash on delivery (of luggage) as they could not collect payment first. This caused some inconvenience as i need to bring the luggage to convenience store to do it. The hotel is located on 6th and 7th floor of a long building, so will need to walk quite a bit if the room allocated is located at the end of the building.

The hotel is extremely close to Tottori station. Like 5-7min walk tops. So it's convenient if you need to take a bus or grab a taxi from the station to go visit the Tottori sand dunes for example. There are also quite a few places nearby where you can eat. Just beware as some places may close as early as 9pm. And some other places are also not open for lunch time, it seems. The hotel itself is nice and clean. The staff is very kind and helpful as well. The artificial hot spring was a nice plus. And the room I had was very comfy and even featured a massage chair, which made my stay even better! :) Also note that you can delay your check out time for an extra fee. Quite convenient if your train departs later than 11am (the regular check out time).

No negative points at all :)

Good location Feeling ease and free. Also, there is many types of pillows and extra pillows we can use. Bathtub is nice!

There is a choice for requesting new towel only without cleaning the room, which saves the unnecessary workload for staffs. However, it would be better if the old towels will be collected and trash bin cleared. Also, the self washing machine is not clean.

Location good, clean nice hotel bedroom quite well planned with nice bathroom.

If we live in Japan, there is no legal requirement to show our passports and/or zairyo cards on check-in. I explained this when asked but the man (manager?) supervising check-in with a new staff member was a little insistent, which made it a bit stressful. (I didn't show it). If a customer books with a Japanese address and a Japanese credit card, and arrives in a non-rented car with a Japanese number plate matching their address, it's quite obvious they live in Japan. Please don't harass them for a foreigner registration card. The female staff were friendly. Other interactions with staff were good.

Room was bigger than average Japanese hotels and you can help yourself to additional pillows and amenities if required. Love that they have long pillows which acted as bolsters for us! Location is just 5min away from the station which is perfect for us catching an early train the next day.

Maybe just the room aesthetics (a little too loud and red for our liking) but it doesn’t affect the comfort level of the stay

The hotel and room was lovely! The staff were very kind (allowing us to leave our luggage for the day), and the onsen was really relaxing! The location was excellent as well (only a few minutes walk from the station). Lastly, the hotel offered everything you need (from toothbrushes, to coffee and pajamas). Incredible value for the price!

Only one minor complaint was that the pillow was a little low and uncomfortable for me and my friend.

location was great and clean. parking tower available but also a parking lot available as well. parking isn’t necessarily free but it’s a flat rate of 1000 a night if using the tower and they’ll provide a coin for the parking meter if using the parking lot. the coin will cover all expenses ie. I had a ¥3600 parking fee, they handed me a coin at check out and that single coin covered all ¥3600. didn’t use the public bath so I can’t really speak on that but overall the price was great with the short stay. clean room, non-smoking, great central location to the Sand dunes and sand museum.