This family owned ryokan is charming and from the moment I arrived, the owner took incredible care of me. He let me store my bags there (arrived on a train pre-check out) so I could walk around town without dragging my luggage. Upon check in I was shown a cool 2nd story spacious room overlooking the colorful street lined with shops and good eats with a peek a boo view of the mountain. They whisk you to a kimono dressing room where you can pick your own kimono robe, tie and hair accessories (no other lodging offers this) and someone personally dresses you (ensuring you wrap it the right away and fits right). Then, the owner graciously to photograph you (with your own phone) in costume inside the ryokan and outside the town (made for some amazing photos). His mom even indulged me in a tea ceremony! The meal (dinner and breakfast) was brought to your room and delicious (multi course never ending meal- I was stuffed for two days after). If you are a solo female traveler or couple, stay here and no where else. It felt like being welcomed home after traveling straight for a month.

The owners and helpers go out of their way to make sure you get the full ryokan experience. The owner starts off by taking your pictures at check-in and also when checking out. The have yukata and getta shoes for you to use along with an assortment of kimono to wear. On-site are 2 onsen baths. One is an indoor cave setup. While the other an indoor & outdoor rock combo setup. Then you receive a pass to use at any of the 6 public onsens. Gosho-no-Yu (2 minute walk) is easily the best onsen with a view of the mountain trees with waterfall. Ko-no-Yu (8 minute walk) is second best with its outdoor mountain view and is less crowded. Morizuya is centrally located and has a unique vantage point with a view of the ropeway and a bridge over the river canal. The kaiseki dinner & breakfast were delicious with a lot of attention to taste & presentation. Also, the desserts were unique. They also had home made plum wine with a nice delicate taste compared to most plum wines which tend to be excessively sweet. After checking out the owner hand delivered our luggage at the train station so we could take one last stroll down the canal and street leading to the train station. I highly recommend this ryokan to maximize the Kinosaki Onsen experience.

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Extremely hospitable staff and owner! We were welcomed with a lovely Japanese tea ceremony. I was then able to choose a yukata to wear in the town. There are two onsen in the facility which we were able to use all to ourselves! Hachi San even accommodated my veganism with a delicious traditional breakfast in our room.

Lovely traditional interior, staff were so friendly and accommodating. Everything was set up perfectly, breakfast was delicious and massive portion sizes. An amazing stress free trip to Kinosaki-onsen. You get robes to wear around the town to visit the different onsens, and a onsen pass is included. There were sandals and snow shoes to use, umbrellas, bags, towels etc - everything you could need - it was so well thought out. Close to the station, all the onsens and restaurants/shops/cafes. The owner even dropped our bags to the station for us as the roads were snowy. We would 100% reccomended everyone to stay here and have been telling our family and friends how wonderful it was. Thank you!

Charming traditional inn with atmosphere. Very helpful staff, warm and friendly service. Staff helped me carry up to the third floor my big suitcase, and provided car valet service for my rental car (parking lot is a distance away). Parking is free. They provide yukata dress up (which I didn’t use) and Onsen pass to the public baths in town (which I didn’t use); the weather was just too hot. Its own baths could be used on a private basis (first come first served) in the afternoon into the night. Location is convenient, shops and restaurants just a short walk away.

Wifi didn’t work for my phone in my room on the 3rd floor.

Exceptionnel stay among great owner and staff! I highly recommend this place Location is great and the room quite big enough for all the family In bonus, we had private onsen for just the 4 of us everyday with no extra charge and a private tea ceremony performed by the owner's mother. Fabulous experience thanks to Hachi San and his mother!

Privately owned 3 hot springs are as good as nearby famous hot springs, walking along the town with free trial of kimono was the best experience of this trip. Owner and his staffs are very friendly, especially the lady who helped us choose kimonos and taught us how to wear them was very tasteful.

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Great place to stay and experience kinosaki for the first time. Mr Hatchi and his staff were very accommodating and made us feel very welcome. They also did an amazing job at providing me with full vegetarian meals for breakfast and dinner, I was so Impressed by the quality (and quantity!! I didn’t miss out on anything being a veggie). The rooms are a good size and ours had a lovely seating area with a view over the Main Street. The 2 baths in the property were amazing and you could use them privately in the afternoon/evening (great for me as I was too shy to go to the public ones!). The tea ceremony was lovely when we arrived and I was helped into my Kimono. The location is fantastic and Mr Hatchi even helped us with luggage on departure. Thank you for a lovely stay!

Nothing we didn’t like at all but if you are shy like me, make sure to use the shower area in the evening when you can have it privately!

It’s within the centre of the house baths and close to shops and restaurants as well. It’s an inn so it’s quite narrow on stairs and some hallways BUT the room is massive! They set up the futon after dinner. Food was good if you are wanting to try a kaiseki meal which are small dishes served to you and at the end of the meal. My partner and I were so full and we felt healthy too hahaha. They’ve got 3 hot springs inside which you can book it private at night within the specific hours and you get passess to the wonder bath houses as well. They also help you dress into a yukata (same to the photos) where you can go around the shops with them. Also, the staff and the owner are the best people, outstanding customer service! The owner took photos of us and sent us to the station at checkout which his own car!

The inn is ancient but well maintained. Very laid back in terms of decor but it remained authentic. We had issue with the billing but it got fixed right away probably some miscommunication. Also please keep in mind you do have to pay hot springs tax which wasn’t much on top of the room you pay.

Dinner was exceptional, multi-course meal -- I ate so much I didn't have much room for breakfast, which also looked fantastic. Both were traditional Japanese meals. Highly recommend.

Everything was great.