My first contact with the property was with a gentleman that worked the front desk named Tommy during a worldwide computer outage. He stayed in contact with me from five in the morning till 9 AM reassuring me that when I arrived at my room would be ready. Working on the pressure never once losing his cool once we arrive, After a 5hr drive we were greeted by Jess and Nathan. They were very accommodating and making sure that we had everything we needed back in fourth with little things we forgot. The kept a wonderful attitude as a huge family arrive with a family reunion. ( it was a very busy weekend) The staff seem to be very helpful and everyone around. The system in general manager, Jennifer was very kind during The hustle and bustle of that morning as we (a group of other people) checked out . I think he was working alone at the front desk that morning felt bad for her .

The bed linen could use some updating

I was thankful that the menu included egg omelets and especially turkey bacon ( I don’t eat beef or pork).

The gym wasn’t spacious. There wasn’t enough room to come “ workout “. Also, it would be a great idea if the establishment provided a small shuttle to transport people to the various centrally located stores, such as Walmart, McDonald’s, etc . because if you’re not driving, and walking around the area for food, etc., “ it’s extremely difficult to cross the road” due to the traffic!!

Almost all the staff were very accommodating. Tom was a bit standoffish, but everyone else was fabulous in communication from the maids to the kitchen manager.

I wasn’t made aware that the 3rd party booking didn’t offer me the discount that could have been afforded due to us being evacuees from Hurricane Helene.

My sister and I were in town for a family wedding. Let me start y saying that the breakfast was DELICIOUS!!! We had stopped the day before on our ride up from Florida and ate at the Cracker Barrel; and the breakfast at the hotel was much better than the breakfast at the Cracker Barrel!! The bacon was divine and the pancake maker was awesome as well as the biscuits and gravy. I really can't say enough about the entire breakfast area. So many great choices. And the area was spotless and very orderly. My only preference that I would have liked and didn't get was in the room. The ac/heating unit had a wall mounted thermostat and would not allow for the fan to run continuously; which is something I prefer. The sound and feel of the air moving and not just quiet stagnant air is a preference of mine. The hotel is undergoing a large renovation project, but it did not interfere with our stay. All in all it was a pleasant stay and the breakfast knocked it out of the park!!

My only preference that I would have liked and didn't get was in the room. The ac/heating unit had a wall mounted thermostat and would not allow for the fan to run continuously; which is something I prefer. The sound and feel of the air moving and not just quiet stagnant air is a preference of mine.

The room we “ended” up with was excellent. The front desk person, Jennifer was extremely helpful. Everyone else was very friendly and helpful. The breakfast was also very good.

The first room (320) we were given had very sticky floors. The same for the second room (310). Jennifer and my wife checked a couple rooms on the second floor and found one that the floors were not sticky and seemed very clean.

Breakfast all 3 mornings was great!!!

We took the do not disturb sign off our door our second day and room was never cleaned. Only 2 bath towels in room when we got there so had to get additional towels from desk. Wanted to stay a fourth day. Bookings.com showed available room but we were told it didn't show in the computer and they were 100% full. Nothing available, so we went to Best Western across the street. Also no couch or second chair in room. Had to sit on the coffee table. Not impressed for the price.

Location and breakfast

Had dog hair all over my sofa and my kid is allergic to dogs. Had a broken remote and the back was taped up with electrical tape. Extremely ghetto for a nice hotel. The guy who replaced my pillows on the couch gave me a lint roller and told me to use it because he was about to leave and lint rolling wasn’t his “thing.” He also gave me this funny look when I showed him the amount of pet dander and he act as if everyone is supposed to be used to dogs🥴

There was a very good variety at breakfast. The staff were very friendly and accommodating.

We did not realize that we were booking thru Bookings.com, we thought the 800 phone # went to the hotel directly. The representative did not offer any rate discounts with AAA or AARP, which we have. When I asked about discounts at check in I was told there was a price freeze because it was booked through Bookings.com. We will be going back soon and will book directly thru the IHG app.

the rooms were spacious and clean. the breakfast was also good although i could have done without the turkey bacon

my only issue is that the phone did nit work when or if we needed to call to the front desk and that the microwave did not work properly either.

We really liked the peace and quiet. It was really close to everything. Shops, food, and the beach.

They were a few water bugs in the pool area that freaked my daughter out. They were also a few bugs in the shower area of our room.