The property was lovely, very clean and very pretty. The pool area was lovely and the views over the marina were great. The location was good - only a short 15-20 minute walk to the main area in the north with the restaurants and playa Norte. The beds were also very very comfortable and the staff were very friendly

it was very clean and nice, the beds were comfortable and we could rent golf carts directly with them for a better price. the staff was very friendly and the hotel was very pretty. the location was also very good, within 15 min walking distance to the center of playa norte.

the hotel restaurant was very expensive and the service not as good, as it was very slow and the food took long to come

We were fishing the day we checked in, and asked if they could prepare us the fish we caught, which they did. so was super happy with this service.

everything was super great

Staff were very friendly and helpful. Room was spacious and really nicely decorated/appointed. Situation right on the bay with a dock in front and access to salt water swimming was great. It doesn't have a true "beach" in the sense that there isn't sand reaching right down to the water. But there is a sandy area to sit and great lounge chairs and hammocks facing out to the beautiful bay view. We swam off the dock and it was just fine. Pool was nice, too, although the water was a little on the cool side (colder than the ocean water). We really appreciated the high quality decor. Overall, it was a great place to relax and enjoy the water and a good value. We loved the included breakfast right on the dock by the bay.

Location was a little awkward in that it is about 1.5 miles from the town where most of the restaurants are, and the hotel didn't really serve lunch or dinner. Not a bad walk for young, healthy people, but a little long for us. It turned out to be easiest to take a taxi into town, and then take the bus back. You also need to make that trip if you want to enjoy the nice beaches of the Playa Norte (however, they are quite crowded).

Wonderful penthouse apartment inside a nice hotel on the waterfront, outside the busy town but still at walking distance. Great quality with a lovely terrace overlooking the sea and the sunset. Even a private rooftop pool to cool off. The apartment was very clean. Comfortable bed. Kitchenette with only microwave, otherwise well equipped. Parking in front of the hotel, as well as golfcart rental.

Poor internet connection. Not recommended for people with mobility issues because of narrow staircase.

- Great stlye of the hotel - Great view from the balcony - palm trees & seaview - Very friendly staff - Rooms have a great stlye - Bright rooms and cool lighting

- Location of the hotel is a little bit tricky. Great to explore the whole island, but 20min by walking away from supermarket / restaurants. - Price - very expensive (but we had to take it spontaneously and most of the other stuff was booked) - Some things in the apartment were not 100% nice. (goo & stains on the water tap, power sockets a little loose, loose tiles in bathroom) - We couldn't swim in sea in front of the hotel as it was full of sea weed - The in-hotel restaurant was unfortunately closed, so we had no chance to get a breakfast / dinner at the location.

The property is fantastic! Location is an about a 15 minute walk from ferry, nice, quiet, and safe. Taxis are very easy to get to the location and the staff will get you a golf cart to use for 24 hours. I don’t think I would stay any place else in Isla Mujeres! Can’t wait to come back! The restaurant at the hotel is great- with beautiful, peaceful ocean view tables. Showers were great, beds were comfortable, air conditioning was plenty cool. All staff were excellent and helpful with everything- even held our bags when we arrived 6 hours early.

The Staff at the Hotel was very Friendly and made me feel very Welcome. I stayed in two different rooms both were nice the King suite was very spacious and nice. Then I stayed in a King Standard room also very nice room with everything one would need.

The thing I would say is that the location is bit out of town, it's walkable and I did that twice but it's a pretty decent walk to get to the hotel from the ferry dock and or north beach/town.

Staff were nice, the manager was very helpful and friendly. The place itself is really nice, by the water but lack in available amenities for guests, the space is not used well.

The restaurant is pretty much closed. We were told it opens until 4pm but they only have a breakfast menu. We went to get a coffee one day and they said the coffee machine was broken, it was fixed and we tried again the next day at 9am but we were told the person that made the coffee had not arrived yet. There’s lots of spirit bottles but no one to make cocktails so the only drinks available to have by the water or pool is coke, orange juice or beer.

The accomodation was excellent, the to was clean the bed extremely comfortable. The Staff are polite and helpful, especially Damian at the front desk. the location was a 15min walk to the ultraferry. Also the homemade Habanero in the restaurant was tasty.

nothing stands out as a dislike, occasionally you have music from the boat and restaurant competing in ear shot, but this is being picky.