The interiors were pretty as was the artwork put up. The best part about the hotel is the wonderful staff especially the manager Ratnak, who helped organise so many things to make our trip easier and another staff Goddon San who drove us to Kulen mountains and was so friendly, helpful and kind. It’s the people who work there that are the highlight of the hotel.

The layout of the room we were in was a bit off. The bathroom was massive but the space in the bedroom was quite small. The location of the aircon in the room was also bizarre as it was inside the walk-in closet space and it could get quite hot in the night even with the lowest temperature

A warm welcome awaited and we immediately felt at home. The pool villa was just simply stunning. Attention to detail in every aspect and the little extras really showed how first class this hotel is. The bed was cloud like, divine and we could not have been happier. Breakfast was delicious. Our Bentley Butler Grace is deserved of a very special mention. Warm, professional, helpful and became a much treasured friend. I hope we keep in touch. Her loyalty and praise of her employees shows a truly dedicated member of the team. We also spoke with Chanra, one of the management team and she was lovely too. The staff at this hotel really do go the extra mile and you can see the pleasure they find in their roles. I can’t recommend a visit enough!

There is nothing not to like! Simply stunning.

Staff were exceptional! In particular Daly, Mien and Sophie!! Thank you! :-) Hotel had a great design concept that was well thought out with great pools / chill out areas. Was a peaceful setting and beds were really comfortable. Loved the Bensley bar. Food was great in all restaurants, good tapas options in the bar.

Nothing. I used the gym which is a bit small but it had everything you needed for a decent workout.

The most precious element of the hotel is definitely the friendly staff. An outstanding example was Ms.Ratanak working on the front desk who already informed me ahead of our arrival of the travel details of our planned trip.

The cost-benefit ratio of some services such as private car tours including driver and English speaking guide from the hotel which costs $ 135 for 4 hrs. The cost-benefit ratio of the airport pick-up and returnal for $ 85 one way. And last but not least the New Years dinner buffet per person for $ 150. Besides costs, the noise during New Years festivities at the hotel and in the neighbourhood. In terms of sports, the hotel informs about an in-house gym but this is nothing more than 4 sports devices and a few weights and more than 3 people do not fit into the room at the same time.

The staff were very warm, welcoming, and super helpful. The location is perfect. We were upgraded to a pool villa which came not only with a pool but also a rooftop terrace. We booked a tuk tuk for the small circuit and a car for the big circuit through the hotel. Both vehicles were clean and very comfortable, and drivers were friendly and made us feel safe. The cold water and towels were very much appreciated after a hot day of touring the temples.

Nothing.

The hotel looks great in the photos but was far better in real life. What a wonderful feeling this hotel has. I felt at home the moment I was dropped off from the airport. The staff were incredibly attentive - not in a overbearing way - they just seemed genuinely happy to help you. Grace at the front desk was the best host/concierge I've come across (and I have travelled a far bit). She organised a few tours for me with the absolute minimum of fuss - and they were fantastic tours. She must having amazing local knowledge. Big shout out to Mr Rum who was my tour guide to Angkor Wat. The way the hotel is set up around the beautiful pool is perfect. Also having the restaurant overlooking the pool made it a perfect place for either breakfast/lunch or dinner (or all 3). The food was so fresh - there wasn't anything I didn't like.

not a thing - just that I wish my stay was longer.

All the staff were incredible and the decor was as fabulous as only Bill Bensley can do! Special shout out to the National Tour Guide Sam that the hotel assigned for us for an entire day tour of the temples in Siem Reap, and our driver Rith, who drove us around with a lot of patience. Sam's abundant knowledge and love of his country and its history was so amazing, that we will definitely be back in Siem Reap. Other hotel staff were always on hand to ask us about our day, to get us everything we needed. We learnt about their trainee programs for new staff. Breakfast was great too. Overall a fantastic hotel!

Perhaps maybe the prices of the tour services were a bit on the expensive side. Would also be great if there were more amenities in the rooms - like toothbrushes, cotton buds, better lotion.

An excellent breakfast, all sorts of choices with both buffet and a la carte. Rooms are very quiet and well furnished with comfortable beds. The hotel provides filtered, purified water to drink in the rooms; you need to provide your own plastic bottle as their water is in glass bottles. The staff are very welcoming and helpful. Overall, it feels like an oasis in a busy city

The staff was absolutely exceptional. From the General Manager Ewan who greeted us on arrival, spoke to us throughout the stay and the best overall my villa butler: "Son". I really wanted to take "Son" home with me, Son was always there when I needed him and even when I didn't need him, he was there. All of the hotel employees were so pleasant, with warm salutations each time we passed by made us feel at home. They even sang me happy birthday and gave me a cake. My private pool villa was just gorgeous, the space was huge and the pool was amazing. The value of every thing was perfect. I visited during the New Year which was pretty cool to experience. The hotel's Tuk Tuk driver Mr. Tong was also great. I shared my visit to Siem Reap on my social media stories and everyone knew Son by name, kept asking for him and couldn't wait to see him. I can't wait to bring a group of travelers back to stay at Shinta Mani.

There was nothing that I didn't like, everything was just prefect and made my birthday trip amazing.

An outstanding choice in Siem Reap. The property is beautiful, the rooms spacious and comfortable, the service impeccable, my massage was great and my dinner at Kroya, their high end restaurant, was outstanding and a bargain. They staff was the nicest group of people I can remember in many decades of travel.

The internet was slow but that could very well be a function of the country and not the hotel.