Staff were very friendly and made us feel very welcome. Chef Emrah was especially helpful and spoke good English which made everything from ski hire to special requests much smoother. Staff went above and beyond to help, offering rides to/from the hotel to the ski lifts (which is usually just a 2 minute walk), took on suggestions for breakfast/dinner options, and accommodated late checkout. Staying at Balsoy was like staying at a second home, highly recommend.

Ski hiring was expensive and staff there were a bit difficult to deal with. There is not much to do apres ski and it would have been nice if the hotel did events or parties to entertain guests more often.

From the moment I was picked up at the airport I was realy well looked after. The hotel is at the foot of the slopes of Palandoken (Ejder 3200) ski area and just a couple of minutes walk from the gondola station. The hotel itself is comfortable and clean with plenty to offer from pamerping yourself downstairs in the spa or having a meal. The staff were hugely helpful and welcoming and nothing was too much trouble. They even gave me a lift into town to an excellent restaurant they recommended so I could try Erzurum's local speciality 'Cag Kebab', which was delicious. The food during the stay was excellent and the rooms clean.

There was nothing I didn't like

The reception staff couldn't speak English. At first they charged for our room but tomorrow said the ex rate was wrong and we have to pay additional fee.

The hotel was just outside of town with a gorgeous view of the area. Parking was convenient and the rooms were spacious. The staff was absolutely amazing the entire time. They made sure that my family had everything we needed during our stay. We were worried about traveling with two young girls, but we're able to relax and enjoy our trip because we chose to stay at the Balsoy Mountain Hotel.

Beds were some of the most comfortable we ever had. Just because of that, I gave it 8, otherwise it would score less. Staff was kind.

Room was not cleaned properly. Room was full of sewer smell. All sewers in the bathroom were clogged.

Location, fresh air, calm and quiet. Spacious room. Nice breakfast.

Could not find aircon or climate system control panel, though it was mentioned in room facilities.

very spacious room. very quiet. spotlessly clean. extremely comfortable bed. great shower. excellent wifi. great breakfast. amazing staff (especially the breakfast staff who went over and above with their level of service).

nothing. everything was perfect.

Excellent hotel with very helpfully personnel

Nothing

Location, english speaking front desk

No air conditioning,

- Great location for skiing in Palandoken Mountain Ski Centre, only 200 m from the ski lift, about 25 minutes' drive from the airport and 15 minutes from the city centre. - Palandoken Ski Centre has trails for skiers with any skill level, but is particularly great for beginners. The place gets a bit crowded only at weekends. The weather was also great during our week's stay in February. - Large family room, clean and non-smoking - Nice and helpfull staff. Reception and restaurant staff speak some English and / or Russian. - Excellent buffet dinners at 500 TL per person - Ski eqipment rental at the hotel - Free shuttle to / from Erzurum airport and to / from the ski lift - The city of Erzurum is worth a visit for historical landmarks and good food (Cağ kebap is highly recommended)

- Poor room design: only 3 power sockets in the room (apart from bathroom), of which only one is located next to bed. You need to be really resourceful to charge all your mobile gadgets at night. There is a long extension cord used to power the mini bar and the TV set, which we had to drag around the room to plug in our gadgets. - Even though the family room is large, it does not have sufficient storage for clothes for three people. - We, a family of three, stayed in the family room which has a main room and a nook with a single bed. That nook has no heating and is cold at night. - Sewage smell in the bathroom - Price. I do understand this is a popular place in high season, but normally you do not expect the things mentioned above for ~$300 / day.