There are 2 basins, the room is big, very clean and well maintained. There is no rain shower but I'm always used to shower head, so no issue at all. My hubby is used to rainshower but think it's okay too. The drainage is good, no choking as there's 2. The shower head water is strong. Very easy to set the temperature. The toilet has the Japanese washing facilities, with seat warmer n washer. The room was brightly lit. Of course you can choose to off some of the lights. I have a super sensitive nose and felt the room was clean enough. The only 2 things were, one of the basin choke a few times, but the housekeeper came quickly to settle it. The second was, you need to request for them to vacumn the room if you need, else they will just change the sheets n refill all the toiletries and towels, coffee n tea etc. There's only 2 pillows and we requested for 1 more. It was a king size bed. Not queen. so it's very spacious. We requested for baby cot, sterilizer, baby bathtub and the room is still spacious with 2 large luggages. There is no baby toiletries. They said you can use the same adult shampoo and soap, saying is child friendly but I still use mine, since I brought mine. The place is walking distance to a few shopping malls and a night market. There are 2 MRT lines, blue and yellow lines, and the HSR is also at the same place. Very convenient to the airport. You can cab around easily too. The staffs are nice too. I was there for 6 nights. The buffet spread were good too, 3 -4 juices, 4 cereals options, Croissant and a few bread selections. Cannot remember the eggs selections. They have porridge and noodles, beef, chicken, tofu, mushroom, 3 steam buns, salads and fruits, yogurts and soya milk, coffee and tea, honeycomb, they have it all. Really highly recommended.

The flaws were too minor that I cannot remember. Maybe no nice view? But it's not bothering me. I was staying at level 9. The hair dryer is powerful, good, slightly heavy if you hold very long like me, with long hair. Hahahha.

i like the employees, they are approachable i liked the swimming pool

unfortunately we weren't able to have the night swimming as what we planned that's why we booked in the hotel.

Such a fabulous property with an amazing roof top pool that is the most welcome treat in the evening after a day of exploring! Pool opens till 9. We had a triple room and it was huge! Really comfy beds, seating area, desk, big TV, MASSIVE bathroom with seperate loo, all perfect for a group of friends travelling. Location is spot on in the bustling Banqiao district, hotel is right next to the main station and MRT making it the perfect location of getting around. The public transport is so easy to use and very very cheap. Around 60p a journey. Hotel staff were more than welcoming and looked after our every need. We ate in the hotel bar one or twice and the food was amazing! Defiantly recommend the ramen.

Only slight issue was the rooftop bar being closed as it’s the most beautiful location to have a drink and look over the city at night.

the room is quite clean and quiet for a good sleep and its location is pretty convenient as close to puclic stations and shopping malls.

located in Banqiao，a bit far from scenic views. WiFi in the room is a bit weak.

1)my favorite facility is swimming pool. 2)the room is spacious and clean. 3)bed is good 4)location is great, close to train and bus station,many nice restaurant around, night market is just 15-20 mins walk. 5)staff are polite, especially staff work at swimming pool. 6) Good hair dryer

some little things I am not satisfied. 1) some towels have some weird smell, including towel from bathroom and swimming pool. 2)coffee machine in room is not clean, I recommend hotel should clean it regularly. 3) tea bags only offer two pieces per day, staff told me if request extra need to pay for it. 4) lifts are very slow, and sometimes only two are working in certain period, be patient.

Very spacious and comfortable rooms. Especially loved the wide feather pillows. Staff kindly let me use the pool shower facilities later in the day after I had checked out of the room, before my evening flight. Be aware that the pool & gym is only accessible only by a flight of stairs.

The room was too hot for the bedding provided, and although I set the room air con for 19, it never went below 21 degrees, so I was a little too hot for a good night's sleep. The mini bar needed regular black tea bags for European guests used to drinking tea with milk.

The location was perfect - close to public transport, shops and restaurants, and not too far from the airport. All the staff - reception, house keeping and concierge were so friendly and helpful, especially the concierge, Alan - offering suggestions and organising cars for us. Didn’t try the breakfast so cannot comment. Having a coffee shop/bar in the lobby was really convenient. The swimming pool (unheated) and gym were nice to have and we used them regularly during our visit. The room was clean and spacious and sound proof, so despite overlooking a main road, we couldn’t hear the traffic. We were on the 9th floor so it was nice and light. The bathroom was large - a separate shower and bath and 2 sinks. We would definitely stay here again, and recommend it highly.

Can’t think of anything.

I like the cleanliness and environment. The staff are approachable even for foreigners. Gonna stay there again for sure.

I don’t like the idea of pre-authorization of the credit card. Aside from the charge they took before you check in, they will charge you again when you get to the hotel. I thought, I’m gonna take the refund the day I checked in or the day after I checked out, but it seems like it will take 2 weeks before they give you back the charge that they took from pre-authorization. I suggest to use pre-payment instead of pre-authorization. You don’t know if the person has enough money or the money that you charge again during the check in is needed.

Great location. Comfortable beds. Huge walk in dresser space and toilet.

The living space was odd, great if had a sofa but the position of the TV is odd that if ur on the bed u can not be able to see it. The lady reception who was checking us in had broken English and spoke so soft I had to ask her to repeat several times. I was asking about the breakfast details. Things like these, if staff can’t efficiently convey via convo, could be sent via email earlier or have a not printed so they can just pass it to the guests during check in

Nice spacious rooms, well-designed and good amenities in the room. Beautiful swimming pool on the top floor with a nice view of NTC. The staff is attentive, polite and quick to respond to questions. The value for money is very good.

For a 5-star hotel, the gym is rather bare. Just a few treadmills, cycling machines, and one fitness machine. I've been in 4-star hotels with better equipment and more choice. Also, saying this as a Westerner, the options for the western palate are a bit limited and the ones that are there are not very good. The eggs are always cold, the pastries are rubbish, and the coffee is terrible.