Large clean bedroom , good WiFi

Have to pay extra for pool facilities

Very comfortable bed and spacious room with lovely ensuite. Breakfast was pleasant. Swimming pool was decent size, warm and a good facility when it rained. All staff were exceptionally helpful and friendly. Great as base for exploring area, including the lovely city of Worcester.

Breakfast could have had a few more options, eg more fresh fruit, granola, but otherwise a decent help-yourself cooked and pastry/toast selection on offer. Located close to town and steam railway, which made for a wonderful day out, as well as tge fabulous Havington Hall with its 7 priest hides, but not close to any walkable paths which would have been perfect.

The environment is serene and well-maintained. We have greatly appreciated the ambiance throughout our stay. The quality of the room justifies the investment made.

I would like to express my concern regarding the location's accessibility. It is somewhat distant, and there are no public transportation options available in the vicinity. Thank you for considering this feedback.

Been using this hotel for over 7 years as an easy stop over for a family trip to stourport and the area. Always found it a great hotel and staff can’t fault it especially when on a deal

Having to now pay for the swimming pool facilities is a rare thing in any day and age and something that’s recently been brought to the table at this hotel, I can’t say I like to pay on top of the room cost for a family but the opportunity to take a did outweighs the bump in the road on the whole experience

The family room had good size beds for 4 people. Clean and comfortable. The pool was a very good feature.

We had to wait quite a while to check in as reception staff member was serving in the bar, The dinner was not good. Most of the items we wanted were unavailable and then food items were brought out at different times and all of them after a very long delay. The food was good when it eventually arrived - but having it all at once would have been good.

Location was good

The bar was hardly open over xmas period it was very short staffed but the staff that was on did there best Natalie was fabulous and did all she could to provide a great stay(thankyou) we wanted to go back for two nights for New year and she arranged a call from entertainment manager wich to date has never happened bless her she is a beautiful g asset to the place but totally wasted here

The rooms and hotel itself was lovely, clean and tidy too . Beds were very comfortable and the linens and towels spotless .. the soaps and shampoos in the room were great quality and we even had a bath in the room. The pool and all leisure facilities were great and again very clean and tidy. The staff were amazing, gentleman at checkin was very accommodating as we asked for a ground floor room at the last min and were still provided one even though the hotel was very busy and booked up. When we asked for a hairdryer it was delivered to the room within minutes of request. The bar staff were super friendly and lovely and I must applaud the red headed barmaid who had to deal with a very rude Custer and she did so with the upmost professionalism and manners , fair play to her. The grounds of the hotel were well kept and lovely to walk around. We will most certainly be back !!!! I think a lot of the negative reviews of the hotel are harsh.

Could do with a plug socket beside the bed but other than that I can’t say there was a bad thing we saw or experienced. Lovely place to stay, and for the price it was a total bargain.

Dining room and the breakfast was really good and a good breakfast food selection . We did not have dinner there. The bedroom was excellent with good en-suite bathroom facilities. We would definitely stay there again.

Well not much we didn’t like, although the booking in process could be improved. We waited nearly an hour before we were given our room number and entry card. I suppose that could be because quite a few guests arrived at the same time, 1500.

Staff friendly and upgraded our room

Little bit disappointed as the wellness centre was closed on the day we arrived which didn’t know it would be otherwise wouldn’t have booked. Unfortunately next door left their dog in the bathroom next door whilst they had breakfast so he was barking lots whilst we tried to have a lie in. Not the hotels fault - they quickly responded to our call about this. Their service if you have any problems is very quick and they’re keen to try resolve problems for you.

Leisure facilities for the children. Comfortable rooms; Poppy had done her best to accommodate us as a family unit with a wheelchair user. Good breakfast.

Leisure pool not suitable for wheelchair users because there is no access to get in and out of the pool. Rowdy guests during the night, disturbing our sleep. There was a wedding party in - perhaps there could be a member of staff on duty to ensure those who are noisy at unsocial times return to their rooms quietly? No electric car charging.