Every single staff member we came across was incredibly friendly and professional, and all loved entertaining our young child - some of the best service I have had in any hotel. Our room and everywhere else in the hotel was super modern, clean, polished and well-designed. Small luxuries like the free minibar, bringing milk up to our room free-of-charge for our young child, and being able to arrange babysitting services, were a nice touch. High quality buffet breakfast.

The location isn't bad, but also isn't the best - it's in a relatively quiet part of the city and you'll need a car or bike to reach most of the main attractions in Danang, there's not much within an easy walking distance.

Staff were wonderful and very kind. The room was also very big and spacious, and the hotel was in a good location.

I booked a club room, yet wasn't able to receive buffet breakfast at the Executive Lounge like advertised. Instead, I was told to go down to the usual floor. I would recommend booking a normal room. Breakfast was a bit mediocre but in a nice and comfortable restaurant.

peefect location brand new amazing views in each room top first class service in every department from reception to restaurant especially in front, a member of staff called Soren who really helped so much every day, with his excellent language skills N local knowledge and insights excellent breakfast freshly made especially the ice coffee and excellent service tv top notch with youtube bed very comfy bath tub super clean and all inclusive mini bar and grapes to greet you

price is bit on the high side more selection for breakfast business centre room eg pc and printer and newspaper guidebook or map in the room

Very good hotel, staff very polite and professional. Rooms are big enough and clean. Breakfast outstanding.

Around the hotel there are not many restaurants, you have to walk for 15 minutes to find more options.

The breakfast was diverse and fresh. It was great. Everything in this hotel we've seen was impeccably clean. The spa offering was great. Gym is well equipped with instruments, with towels and water provided. The view from the 25th floor toward the city/river was great.

Disclaimer: stayed only for two nights so might be biased. In the gym, they offered small, bottled water. It seems a bit wasteful not to use refillable glasses. The staff was trained to remain a rather cold, professional and helpful attitude, however, what was felt was mostly cold, and not warm welcoming. Compared to another 5-star hotel we stayed in Hoi An, this staff here seemed a bit pretentious and there's no feelings of "being at home". Quite distant in fact if you ask me. The swimming pool is poorly designed to have no privacy as the dining people can see direly outside the window and see people swim.

Have stayed here quite a while now. Enjoyed it thoroughly. It is a very good choice. Initially left a bad review because of noise in one room but it was SWIFTLY resolved by Chris and the team. The hotel is clean, very well styled, they have an attentive very polite team, great pool, solid gym as far as hotels go & with a large full breakfast options. The restaurant makes amazing food for room service. TVs in the room are fantastic and the views from the hotel are great too. Taxi doors are opened and new guests are escorted. Sauna is 10/10 Hard to fault.

There are however a few key things that that stopped me giving this 10 star & they are as follows - In my opinion all extra water should be free in a 5 star hotel at this price point, some is and after this they charge a 1$ per plastic bottle. - Some of the staff do not really speak English well - Gym has no pullup bar which is an essential piece of equipment - Beds can be a little hard In some rooms Few small things keeping it from a top scored review

The property was beautiful and modern. The room was very comfortable and they had very nice facilities. The view from our room was breathtaking. The staff were friendly and helpful. The facilities were very nice. If it hadn’t been raining we would have jumped in the pool. We enjoyed a great couples massage instead! Overall we enjoyed our stay and would return.

There are no balconies and the smoking area is at the corner of the building. It could have seating and perhaps a cover on rainy days. Even the side of the building could be used and have a bench to sit at .

We had a very pleasant stay at the Bay Capital. The personal is very friendly and helpful. We wanted to take an extra night which wasn’t any problem at all. Also they give recommendations what to do in the city. The room was very clean and comfortable while also very modern. The food was delicious and breakfast offers everything you need from traditional Vietnamese food to Western food. Definitely recommend this hotel. Shoutout to Henry for the great communication and the delivery of our missing item we forgot at the hotel room. You are the best.

-

The staff was very helpful, somehow always greeted me by name, which was a nice touch. They were very helpful in getting a car service for me and helping me navigate the city. The buffet breakfast was great. One server said to me "Think you'd like the coconut coffee." And yes I did! Again. very helpful, it was clear they want their guests to enjoy their stay.

The service in the lobby lounge was not great, just not the same attentive service that I experienced everywhere else on the property. Maybe the person was new or needed more training, but I didn't;t feel taken care of there, more like I had to fend for myself and get up and go the the bar ate order my drink. He was on his phone when I did and it felt like I as interrupting his scrolling.

Wow, what a hotel! Probably one of the most iconic rooms we stayed in for a while. The hotel is located on the city side of Da nang, not the beach strip so beware of that. The hotel is brand new, they have the most incredible gym we’ve seen all across Vietnam, all with newest Technogym machines. We tried massages at the spa and that was also a fantastic experience. The room is extremely comfortable and super beautifully designed. The staff are super attentive and lunch/dinner at the hotel are also great.

My only point would be maybe having a bit more European food at breakfast, but otherwise it was a 10/10 either way.