The room was great and very spacious. Hotel had great facilities such as pool, hottub and a fancy coffee machine in the lobby. Check in staff were friendly.

Really unimpressed with the restaurant service. We were told a 30-45 minute wait for a table which was fine and the hostess said she would call our room when it was ready. We waited an hour in our room without a call just to return to the restaurant and see it half empty. We then waited an hour to get our mains and nobody ever came to ask us if we wanted more drinks. Overall just disappointing and frustrating service, it ruined what started out as a nice stay.

Breakfast was great, lots of variety, long weekend extra effort for sunday. Eggs benny, waffles, scrambledeggs, muffins,toast, cereal, fruit cup, juice lots of coffee and tea. The dog had a wonderful time walking the trails behind the gardens at the hotel. Lovely walks in the woods and around a lake, hidden gems.

Got a surprise when I asked if my dog could get a hamburger patty cooked in the kitchen the kitchenfor his breakfast. The hostess had to find the chef, who had to get the cook and then find the manager/waitress who knew how to price a burger patty, which we eventually got salt and peppered and well done. My dog the snob likes his burgers rare, and bare. It was an experience for all of us! I just presumed like the fast food industry, hotel restaurants had started to cater to the 4 footed children, where it is entirely possible to order a plain burger patty cooked rare and an ice cream in a cup without batting an eyeball.And the kid at the counter rings it up like it happens every day.

The Best Western Plus Valemount Inn & Suites was very clean & the hotel room spacious with an exterior deck where the guests can sit down and enjoy a glass of wine in the evening or a morning cup of coffee. Our suite was located at the rear of the hotel and away from the busy Highway #5 vehicle traffic, so we enjoyed a restful overnight sleep. In the event, we travel through Valemount, BC in the future and require an overnight stay, we definitely will be returning back.

The hotel's lounge was too small and becomes very congested with only several people occupying it. The restaurant was only open for breakfast hours which requires the hotel guests to drive the 2 kms back into town to enjoy a meal. As a hotel guest, we attended the restaurant for breakfast and enjoyed it but the waiter requires to stay more attentive and keep updating the breakfast buffet as there were food selections missing and we requested that he continue to fill up the buffet.

The location is nice, like the outside trail right beside the hotel. We love the pool we had a great family time in the pool. Dog-friendly hotel.

The breakfast was disappearing, at 9 o'clock they ran out of milk and overall variety was poor. We were with a kid (6y) and the couch bed wasn't ready for sleep, we didn't have any additional bed sheets or blankets in the room, and we were disappointed about this since we arrived very late and were very tired.

Staff very helpful and friendly. Rooms comfortable and good quality linen and towels. Great to have tea / coffee available in reception area in addition to what was in your room. Nice pool for a relaxing swim but not designed for swimming lengths. Fabulous breakfast buffet. Sadly restaurant not open the night we stayed but reception had a list of local places that were open. Good Wi-Fi signal.

Little space in the room to put your suitcase down, can't understand why room designers put large chests of drawers in rooms that will mainly be designed for one or two night stays which take up lots of space that isn't used.

Staff were friendly and helpful. Rooms were big with really comfortable beds. Good location near the highway, but it's still quiet. Lovely grounds around the hotel. A large group of us had a meal in the restaurant and really enjoyed our food.

Expensive for the location. Bar closed at 9pm which seems really early for a hotel bar. We were told this is because the liquor licence is linked to the restaurant, so why not just keep the restaurant open later? We also couldn't understand why this hotel uses disposable plates, bowls etc for breakfast. It seems hugely wasteful.

There was a nature trail right beside the hotel that lead to a 200 acre wild life marsh preserve with an 3 story observation tower. It was GORGEOUS. Can’t believe they don’t advertise that feature. The grounds and trail were beautiful! The swimming pool had a 3 story slide. The lobby was stunning. People and free breakfast were also great. Beds were super comfy.

Nothing!

Room was very comfortable and super clean. The lounge has happy hour which we attended as arrived early and room not quite ready. Very good with lots of happy hour Appies. The breakfast was excellent… lots of fresh hot items and plenty of cereals, nice pastries and yogurts, fruit etc. I need to comment on the coffee in the lobby, so very good with specialty syrups to add to special coffees and available all day and night. The staff were very friendly and helpful as well as the cleaning staff. There is a hiking walking trail just at the front of hotel that is perfect after a days drive.

Lighting in room a little dark to read

Lovely setting in the restaurant. Staff welcoming. We have been in several hotels on our trip, and were so grateful to have staff who could SPEAK ENGLISH properly. Many of these are on some kind of temp foreign hospitality worker program, but you must have hired the cream of the crop. So hard to believe that there are no Canadians who can/will work in hotels.

Fantastic breakfast included. Real eggs, and 2 waffle irons. Kids loved the slide. Adults loved the hot tub.

I had one hiccup when I couldn’t figure out how to turn on the air conditioner, but that was a “me” issue. I didn’t realize it was done with the wall thermostat. I was searching for buttons on the actual air conditioner unit. Not really a problem.