I would like to mention the reception staff and especially Fernando who was very patient and made every effort to make our stay perfect and with kindness and persistence he succeeded.

I would prefer that you charge an additional amount and that the entrance to the pool be free, in my opinion this is more than respecting a hotel of your level.

The hotel itself is good. Breakfast was great. The bathroom could do with a bit of a refurb, but overall ok. Staff were nice, too. What I was not so happy with, however, is that they charge extra if you want to use their outdoor swimming pool. The price is no joke, it works out about £100 daily for 2 ppl to use it the whole day. After I explained this was the main reason I booked this hotel, they allowed me and my husband to use it for our stay. I did not enjoy this surprise, though, and having to worry about being charged or having to bargain for it. This is not a 5 star experience in my view.

What I was not so happy with, however, is that they charge extra if you want to use their outdoor swimming pool. The price is no joke, it works out about £100 daily for 2 ppl to use it the whole day. After I explained this was the main reason I booked this hotel in the first place, they allowed me and my husband to use it for our stay. It's just outrageous they try to charge guests for the pool at a 5 star hotel.

The hotel is great. The location is excellent. The design of the room is very simple, but comfortable. Good bed. Nice bathroom. We had an upgrade to the junior suite, which had both a shower and a bathtub. We also had lounge access- it has small snacks during lunch time, and alcoholic beverages in the afternoon. On the day of check out, we had a very late flight, and the hotel authorized a late check out which was great. Good breakfast, big variety. Ate at the sushi restaurant, which was good. They have an indoor pool. They also have an outside beach club, which is separately charged and not included in the room rate. You can go in for half a day (10-16 or 16-22) or a full day. The separate charge may be a bit upsetting, but it makes the beach club very calm, not too many kids, very well organized.

Nothing really…

The location was excellent, the reception staff very friendly. The building and lobby area was lovely

The room temperature was too hot. Ac didn't work, and even though we mentioned at the reception, nothing was done during our 3 night stay. Room cleaning was done too late in the day. We came back from the spa trip at around 3:30 and our room was not cleaned. The cleaner came at 4:30, so we had to wait in the lobby for 2 hrs which we would have liked to be relaxing in the room..

My wife and I stayed on the 6th floor and it was very quiet as far as outside noise. The room was spacious and we had more than enough room in the bathroom for our toiletries. The shower was very user friendly which is not always the case at many hotels. The bed and pillows were comfortable and we slept great the entire time. We liked the location as it was close to old town (15 min walk) and the limited shopping that is available in Bucharest. Also they have one of the better gyms a hotel will have.

We had no significant issues worth mentioning during our stay.

Good location, the lounge on the 8th floor is excellent, the hotel lobby is nice.

Junior suite - very basic, it was not as clean as expected- especially the bathroom, the furniture is a little worn, smart tv has a problem with the internet and can't watch any other application except tv programs, the hotel pool has the least number of hotel guests and more people outside the hotel who pay to enter. The pool is divided into swimming lanes that are used for training, so the gests are left with a very narrow space in the pool. The pool reception staff is unprofessional, inhospitable and unpleasant. They took the card from the room as a deposit and if they read the card and determined that I was a hotel guest. I don't want to think what they could have done with my room card while I was at the pool.

Great hotel in the centre of Bucharest, very impressive decor and design. Staff was super nice, valet service was fab, big thank you to them for all the help! Breakfast was very good, continental with many options from savoury to sweet, also more experimental options like Asian touches to classic options and also local traditional breakfast dishes to try as well. We also had friends coming from other hotels and having breakfast with us, easy to arrange at the front desk. As it was my birthday, the staff left a small sweet treat in the room, which was a nice touch! The facilities are nice, all was explained well so it was clear from the beginning what was paid extra (e.g. external pool) and what included already (e.g., internal pool and gym). The room was overall nice and quiet with a view to the back where the external pool was located, the bathroom was nice and modern, and the bed was super comfy! Would definitely stay here again, maybe in a superior room, as we understood from others it's even nicer. But we had a lovely comfy stay nonetheless.

Experience was nice. We had a misunderstanding with the payment at the end where more was charged in the invoice than initially communicated (good we checked against the original booking and kept track on extras). But a manager quickly sorted this for us, and the customer service was kind enough to follow up immediately after as well with further reassurance and support, which was a nice touch!

Good room and good service

The outside Swimming pool is in extra pay.

we booked two rooms, and we needed it together, as we arrived late they had to upgrade the rooms to provide that request, so they upgraded our rooms with no extra fees. also we had one drink from the minibar, and they did not charge us for it. the staff at the hotel was grate, they were really nice and offered things that helped us before we had to ask. one morning we arrived late to breakfast, the kids buffet was nearly empty. the girls are 8 and 10 so they found food in the "normal" buffet, but the hostess went to the kitchen and got them serials and kids yogurt without our asking. it felt like the staff went out of its way to make us happy. one room had a view to the pool, the other to the street, with a little "bed" on the windows edge so you can look out to the beautiful avenue. the hotel is located near everything and you can walk and find whatever you need.

we arrived by car, valet parking was 160 RON per day\night, however with some help from the staff i found street parking that cost much less.

The hotel has luxurious feel, rooms have decent size and very clean, whatever you need is there, and the service is very good. Spa is good (although I haven’t used this time, but I have been a year ago) breakfast is good both international a local cuisine. It’s my first visit with the family, and next time we’ll be in Bucharest we will most likely come again.

We came late and the hotel forgot to set the bed for our small boy and gave a room with a strong smoke odor, but Mohammad from the desk quickly rectify the situation and we were happy with the stay from that moment.