We liked everything about the Hotel. The location was great, the room spacious with comfortable beds, the shower was the best on our trip so far, and most notably: the service was exceptionally good. From our arrival, we were supported by the staff. They helped us to book tours, organised transport to our next destination and made us feel very comfortable throughout our stay.

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The hotel was an excellent small boutique style hotel which was excellent for solo traveller. The breakfast was good with reasonable selections available. The room was a great size for myself and had a small balcony too for fresh air. The staff were the star of the hotel and the best I have experienced among all the hotels I have stayed at on my travels. The manager Emily was exceptional with the greeting and ensured all guests including myself were well looked after and were great with informing us about the attractions, best time to go etc. Aidan was also great and very attentive to the guest and myself with her dedication to make time for that person which always go a long way. Also finally, the receptionist Rosi was definitely the best one I have ever meet. She was also great, so friendly, helpful, welcoming and gave me the best ever farewell from a hotel stay. All staff were very hardworking overall to give the best for the hotel and guests. Thank you all so much Cam on ban rat nhieu :)

The staff here are the most welcoming, lovely, and professional people I have met during my time in Vietnam. Emily, the manager is efficient and a pleasure to deal with,she made me feel welcome and at home from the moment i walked in the door. This is reflected in her staff, two of which left a lasting impression, Rushi and Aiden,your customer service is second to none, thank you for going above and beyond during my stay. The rooms are stylishy furnished with the most comfy beds and pillows. great location with everything you need at your doorstep. Highly recommend.

Construction next door can be alittle noisy, but this is beyond the control of the hotel, and by no means a complaint against them.

The staff, especially Emily and Rusi, were exceptionally kind, helpful, and welcoming from the moment I booked onwards. The bed is comfortable and large and the room has everything you need. Nice touch with free bottled water and peel-able fruit every day. Cannot recommend Serene Central Hotel more for a comfortable stay in Hanoi, right in the old quarter. I would stay again. Highly recommend.

Minor bathroom amenities could be improved, e.g., shower cap was too small for my head and the toothbrush bristles were too fragile/loose. The safety box is tricky but Rusi quickly helped me through.

I don’t normally leave reviews, which isn’t great because I should give credit where it’s due—but for this one, I had to! This is by far the best hotel we’ve stayed at in Vietnam, and we’re very particular when it comes to comfort. The bed was absolutely unreal—so, so comfy! The breakfast in the morning had everything you needed; we had delicious eggs, toast, and bacon, all included in our stay. The staff truly made our stay incredible. Suzy and Rusi were the kindest hotel staff we’ve come across and made us feel so welcomed. We were greeted with lovely tea on arrival, and they even brought food to my room (free of charge) when I was feeling unwell. The doormen were equally fantastic, helping with bags to the room and taxi, and always opening and closing the front door for us—a really nice touch. Some reviews mention building work being an issue, but this wasn’t a problem for us at all. It’s a busy city, so some building work is to be expected. The noise was minimal and only between 11am and 3pm, so it didn’t affect downtime or sleeping hours. My girlfriend and I will 100% stay here again when we come back. It was worth every penny! A huge thank you to all the staff for making our stay so memorable.

Hotel is very new. Top of class cleanliness. Bed and pillows are very comfortable, was able to sleep very well. Excellent customer service. They kindly kept our luggages after we checked out so we could still have our afternoon tour. They also kindly let us use the shower and other amenities for free even after our tour and just before going to the airport. Location is walking distance to shops and restaurants. A good leisurely walk going to Hoàn Kiem lake. Very good value for money. Close to luxurious experience for a fraction of the price. Will definitely recommend to friends who plan to stay in Hanoi.

Excellent service. Wonderful staff. Food was varied and tasty!!! Very clean rooms. I didn’t have a window which was fine as quiet air conditioning and nice and dark for sleeping. Bed was comfortable and the pillows, soft and many. A great bathroom with a nice shower! TV, I didn’t watch it but has YouTube and Netflix etc options. Everyday, 2 bottles of water and fresh fruit. A kettle for tea . Minibar with pop and beer. I didn’t need those, but nice option. Great location. Close to the small lake and within walking distance of the main tourist attractions.

I liked everything. The room was comfortable and surprisingly quiet.

A great hotel! Perfect location in the old quarter near the famous train street. Newly opend since 1 month. The staff is super friendly and always ready for you! We arrived early in the morning with our sleeper bus and they really did their absolute best for us (we even got a breakfast offered & towls to fresh up and take a shower)! They were always ready with informatie about tours or things to see in the city! Nothing to no say abouth the room or accomodation, everyting was great! And the breakfast buffet is absolutly fantastic, the best one we got in Vietnam so far (fresh pancakes, fruit, bread, croissants, cornflakes, vientamese soupes/ noodles, eggs etc )

One minur detail was that there was a bit of noice early in the morning around 6am from the neabours. Apparently the governement is building a police station next to them and they can't do anything abouth the fact they start early in the morning despite their many efforts. But for us it was not such a problem because we are always wake up early. But the bed is absolutly great (soft comfy matrass).

The staff was phenomenal!!! So helpful and gave suggestions for places to eat that were fantastic. All of them greeted me with a smile and even called me by name. Aiden was the first person I encountered who helped me deal with an issue with the cab that drove me to hotel. Susie and Christina at the front greeted me with smiles , took my luggage and sat me down and gave me green tea while they were checking me in . Housekeeping left my room well stocked and gave fresh fruit everyday. The room was immaculate when I came back from a tour each evening.The staff at breakfast were helpful and the food was delicious. Emma even made me ginger tea when I had some nausea initially. I wish I could remember all the names of the kitchen staff, housekeeping , front door staff , office staff as each and every one of the staff were top notch .I have travelled extensively and found this new hotel as one of the best I have ever stayed in. Thankyou to everyone for making my initial stay in Vietnam so memorable.

Nothing

Beds were very comfortable. Breakfast was great, with a large selection. What really made the stay exceptional were the staff. I was sick while we were staying and not only were we allowed to extend our stay (without changing rooms), but the staff also provided ginger tea to our room, offered to accompany my fiancé to the pharmacy if needed, and checked in to see how I was feeling. Everyone was extremely kind and welcoming during the entire stay, but made me feel especially cared for while I was ill.