Beautiful hotel in the center of Loja city. Exquisite decor and installations are immaculate. One of the best hotels I've stayed in Ecuador with a great price and 5 star service without breaking the bank. I highly recommend Grand Victoria Boutique Hotel; Staff is exceptional, and even though they are not bilingual, they still try their best to accommodate any inquiry. Truly an amazing place to lodge while in Loja city with beautiful pool, jacuzzi and sauna, bar and restaurant serving menu items and drinks are also great.

The only improvement would be to add heater to pool.

I booked for family members who needed a place to stay last minute and this is what they had to say: We are truly impressed with the superior customer service and cleanliness of the hotel. The breakfast buffet is by far the best we have had at any hotel previously. The staff are always going above and beyond for any request and there have been many because of our situation. We highly recommend this hotel and hope to return soon.

Nothing

The staff was very accommodating, assisting us with a taxi to the Loja Airport, also personally delivered wine glasses and an opener for a bottle of wine we had purchased. The bed was very comfortable, hot shower, and there was a refrigerator in our room, which was great because I had medication which needed to stay cold. The breakfast was very good, and the waitstaff friendly.

This is a personal thing, but having the dining area open to the pool made me not wish to use it. The idea of guests watching us swim while they were dining did not appeal to me.

Beautiful architecture Loved the sauna Close to Cathedral excellent Very nice Book store and great Religious bookstores Food was phenomenal Great Sauna Excellent Staff Service Kind and lovely

The ceiling in the pool area dirty

Love the location . Staff did excellent job and went out of way to accommodate and help. Very clean and comfortable. Would stay again. Our room was well equipped with everything we needed.

Location of room faced street and was noisy. I would stay inside not facing street next time to avoid noisy street cars and people. There was election going on and lots of activity in streets with that. Still not a big deal as I had earplugs.

Cleanliness, friendly and professional staff, well appointed rooms, Restaurant in the hotel, daily breakfast buffet. Beautiful facility and walking distant to everything. Loja is a very beautiful city.

The beds were harder than what I am used to. That seems the norm for Ecuador.

A lovely property, well-maintained. Good food.

We arrived quite exhausted and we’re hoping to be able to rest but, unfortunately, the hotel had a very noisy event. Due to the open atrium design of this colonial era hotel, the amplified speeches and music was very loud and unavoidable.

Breakfast was delicious and had a variety to choose from. The location was also pretty good, close to the center of the city.

The only fault was one of the receptionists but other than that, it was great!

A beautiful hotel in the heart of Loja. The Staff are fantastic and will go out of their way to make your stay as comfortable as possible.

It is well loacted, traditional, comfortable and clean rooms.

The only fault I can speak to is the absense of air conditioning, the room tended to be a little hot.