The staff were very helpful and friendly. It was convenient that a buffet dinner option was available for a fee within the hotel. The hotel restaurant also sold lovely cakes. The souvenir shop within the hotel sells some cute souvenirs. The 13th floor onsen and 12th floor lounge, both with a view of Sakurajima, were superb. It was very convenient to have the free hotel shuttle bus to Kagoshima-Chuo JR station. The hotel room's ambience music was very soothing.

The hotel didn't have laundry facilities. The free WiFi can be intermittent at night when many guests are using it at the same time.

Amazing view waking up to the sunrise over sakurajima every morning! The hotel may look a little bit old, but everything was in working condition and clean, plus it was very spacious and so very reasonable for the price. Most hotels in the city areas we can barely open our two luggages, but this one had plenty of space with even a small seating area and balcony. There are sakura trees just below the hotel which happened to be still in bloom even though we did not come specifically according to the sakura forecast. We got to enjoy them up close without going anywhere, which was a very nice surprise. There is a free shuttle bus from Kagoshima-Chuo station to the hotel, and the bus can also take you to the main shopping street, Tenmonkan. You can save a lot on transport by just taking the shuttle bus to these main areas. All the staff were very patient, friendly and smiling all the time. Just beside the hotel, there is a convenience store and a whole shopping arcade with 100 yen shop, grocery store and more. There are also many fast food (mos burger, macs) & restaurants (soba, udon, sushi) within walking distance around the hotel. The staff were efficient in calling a taxi on our last day. It cost about $10 by taxi meter to drop us off at the Toppy Fast Ferry port.

It is a little far from the main areas with not much public transport connections if you miss the shuttle bus. We found ourselves stranded one time when we took the public bus in the wrong direction - we had to either walk at least 45min to the hotel or wait for the next public bus for 30min (the driver was very helpful in advising us). In the end we decided to walk back to the nearest tram/street car station, take it back into Tenmonkan, and wait for the shuttle bus again.

🏨 I chose this hotel mostly for the views over Sakurajima and it did not disappoint. For the extremely fair price it was a great view, both from the room in my case and from the hot bath. Staff was great and extremely accommodating, and they seem to spoke a variety of different languages. It was possible to leave luggage for storage before checking in. The hotel is huge, and seems to be oriented to weddings or other similar events, but for a solo stay it still was a good choice. 📍 The location is not overly convenient, but there are free shuttle buses to/from JR Kagoshima-Chuo station and to Tenmonkan. Unfortunately, they have limited operation time, check the hotel for the timetable. At the time of my stay, the first bus from the hotel left only at 8-30, not early, and the first bus from the station left only at 13-00. There are however very convenient city buses, especially no. 16 that connect both to JR Kagoshima-Chuo and to the ferry terminal / aquarium. On the positive side — there's a large convenience store just outside the hotel. There's also even a souvenir shop at the premise of the hotel. 🚪 The room was big, and as mentioned, with a great view of Sakurajima from the balcony in my case. The noise isolation was great. There even was a radio built in the bedside table with options of spoken word and background music. 🛀🏽 The bathtub in the bathroom was of a very good size to be actually used as a bathtub. 🍱 Breakfast was exceptional, a huge buffet with a tremendous variety of options rarely seen in such amount elsewhere. 🛜 Wi-fi worked well in the room and in the common area. ♨️ There's a common hot bath with a great view over Sakurajima (obviously the view is there when it's not dark). It's a nice bath, not very crowded. There are small lockers for items like keys and phones.

🧺 Because it's more of a vacation hotel rather than a business hotel there is no coin laundry. 📍 Note that the location is not overly convenient (outlined the location in the positives, however)

Wonderful hotel with a very nice ambiente, friendly staff and stunning views of the Sakurajima volcano. Everything was great, the spa/onsen was awesome and there was even a free shuttle bus to the train station. The location is good to explore Kagoshima with a bus stop, a convenience store and a really good restaurant next to the hotel (although sometimes a taxi is needed to get around). The Hotel also has a neat small store itself with souvenirs and necessities. We would always come back and can only recommend the place.

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Every room has a nice view of Sakurajima (as does the public bath). This is a great location if you want a nice in-hotel onsen with good views. The bath was especially soothing after active days walking around town. We really enjoyed having hotpot at the hotel's Shichisai restaurant.

While it's a great location for the view, it's not as great a location for convenient access to the nearest train stations. There is a free shuttle bus, but the earliest buses aren't until the afternoon. (The hotel is close to a bus stop with a few convenient routes.)

I took so many photos from the balcony of this hotel. Because the volcano is right there in front of you and if you wake up early enough you can even see the sunrise from over the volcano. The hotel is right next to a lot of shops and shopping malls. There are plenty of dinner options. If I stayed in Kagoshima again, I would certainly consider this hotel as a good option.

I had to ask for help with the fridge. It was not on, apparently a switch needed to be turned on to start it, but I couldn't find it, even after removing the little fridge from its hideaway cabinet (I don't like those hideaway cabinets hotels use either). In the end I had to tell them to please turn the fridge on, we didn't have time to deal with it, it was 2pm and we hadn't had lunch yet. The fridge was working when we returned, so not a big problem.

The lobby looks refurbished and the staff can speak different languages.

The location is far away from the city center, although there are the hotel shuttle buses to take you there. It’s not convenient if you would like to make the most of your time while traveling. The room service including the massage treatments; however, you will need to reserve earlier to ensure you won’t get depressed as the therapists have the schedule conflicts.

They had a great French hotel employee. He showed me the room and gave a superb service in general. I could asked him everything about the hotel and Kagoshima (and did a lot). The view from the hotel Onsen was amazing and I found out the hotel was also known for that by local people. Breakfast was western style and Japanese. Everything fresh and very good. Biggest plus: every hour there is a free shuttle service bus from the hotel to Kagoshima Chuo station. I used it every day.

Nothing.

Love waking up to seeing Sakurajima. The waterfront is a short walk away. Shops (like Uniqlo) and restaurants (cheap BBQ meat) across the road. Most importantly great staff like Hoang, a Vietnamese staff who spoke English and took very good care of us.

(I don’t think the website should encourage guests to think of negative things- maybe they don’t really mind but with the prompting - it makes that complaint sound more serious than it should be)

I got the free shuttle from Kagoshima Chuo station and had an easy check-in. The rooms are a little small but comfortable. The wifi worked well for my business needs. The onsen is clean, and I wish I had caught the view during the day. The area around the hotel isn't the most pedestrian-friendly, but there's a mall and a conbini across the street and a Starbucks around the corner. The staff were extremely friendly, and I hope to stay at this hotel again.