There was a clear indication of attention to maintenance and staff training. I am a regular visitor, so this was noticeable. I particularly valued hotel management intervention in dealing with a personal crisis (family with dementia went missing). Breakfast buffet was large and varied. Rooms clean and well maintained. Particularly liked the thoughtful placement of complimentary water in the apartment fridge. Rooms were comfortable and clean. Well located on the Nahoon river with easy access to both river and the visible sea.

Late night disruption (slamming doors, shouting, singing etc.) by drunken guests one floor down. Hotel front desk was contacted twice and the noise eventually died down (and resumed early the next morning). To be fair, guest behaviour is not entirely within hotel control, but a more vigorous action would have been impressive.

Great location and view, comfortable and spacious. The two bedroom was perfect for a family of four. Breakfast buffet had good variety and was good value for money. Loved having air conditioning.

Getting a sufficient number of towels that matched the number of guests was a challenge we struggled with for the duration of our stay. We had to ask for towels every day and on the majority of days, we didn’t get them. The only other negative was the close proximity to a pub/party spot which meant loud music and enthusiastic patrons into the wee hours. Fortunately, the air conditioner helped drown out the noise.

The location is amazing, close to amenities by the beach. The staff were friendly, especially the waitresses serving breakfast in the morning, especially 2 of them - Georgina and Sine ( the dark skinned with figure eight). They were both kind and friendly with amazing customer service.

We had a problem with our toilet just at the end of our stay, and when we called for repairs, this was not resolved, and no one communicated with us regarding this. Apart from this, it was a nice experience.

Breakfast was a disaster. At 9 am when we arrived there was total chaos , tables hadn’t been cleaned we waited for a table. The hostess said they had been busy and would restock the buffet . Coffee was good the restock was very slow.No salmon very empty fruit salad very bare pastry selection. We scratched some fruit & yoghurt then went for hot breakfast only to be told there were no eggs available. They were going to try get some but it could take some time. This is when we decided to leave the dinning room and go elsewhere. Will definitely rethink staying at the hotel again. We have stayed 3 times before but wow this was not acceptable

Eggs for breakfast are a staple not a nice to have

It was nice. The food was good.

Looks like the room was arranged for one person although i booked for two people. There was only one bottle of water until I asked the staff that was passing about the other bottle of water. Also we could not make tea because sugar was for one person on our room.

We booked the 2 bedroom apartment with the sea view and it was nothing short of amazing! The rooms were good sized for my family and the walls are sound proof which is great because a number of reviews complained about noise and we had not experienced any. The apartment comes with a fully furnished kitchen which helped store food in the fridge and we were able to make popcorn on their stove tops. The restaurant has good food and the place has a 24/7 room service!!! The cocktails from the bar were amazing and quite reasonable.

The first few days we had no towels as their laundry had was not working. And some plugs in the bedroom were not working. But honestly I cant complain about anything else.

The room, bed & facilities especially the swimming pool. The buffet breakfast was great, a lot of choice, fresh, well presented. Internet connection was great through the hotel

The bright light from outside shone into the bedroom through the bathroom. Was a bit difficult to sleep as so bright. Possibly could do with a blind? We had a lovely breakfast however no staff member came to our table to explain the buffet system or offer us hot drinks. We had to get up & ask what we needed to do & if we could order or get some coffee. We had checked in @ the front desk with a staff member who had ticked us off on her sheet but not follow through after this.

Big breakfast, scrumptious, generous, try and have omelette as many days as you can - its a favorite of many people. the staff are very respectful and offer excellent service. the view while you eat is to live for. I even had macon (beef bacon). try and include rye low GI bread. otherwise we are still talking about your breakfast.

The hyrax. I suppose we can't complain. they are residents, we are colonizers. its their territory. My wife was sneezing all the time. allergic to the hyrax. they are sweet and cute though.

We really enjoyed our stay here. The walk to the beach is one minute, there is a private entrance accessed with tour key, and the swimming area is perfect and our side of the beach has little to no human traffic. The rooms were great, cozy and clean, and the food was delicious (and good deals for drinks). The pool was clean and great, we enjoyed our stay!

Nothing!

The hotel is located on the beach. the room has a full view of the beach and river. we booked for one night, but enjoyed it so much we longer. access to the beach is via a private entrance from the hotel. The rooms are spacious, with lounge, full kitchen, bath and shower, main bedroom and another bedroom(with 2 beds), thus it could cater for a family of 4 or 5 people easily. the main bedroom and lounge have beach views. breakfast is between 6:30am and 10am. its a full menu, "all you can eat", think of something you could eat at breakfast and they have it, from bacon and eggs to yoghurt and fruit etc. For supper we had a beef burger which was huge and my wife had a veggie platter, we could not finish the food, the portions are large, so there is value for money here. There are 2 different menus, one for snack type platters and pizzas etc and the other a more traditional menu, with steaks, burgers, veggies and so on. the staff are friendly and helpful.

a tv in the bedroom would be nice.