The staff at this hotel is wonderful. Checkin was a breeze even without a Korea phone number. There is a lobby with a 24hr coffee/juice vending machine and a free breakfast sandwich. We had to leave very early to catch our flight out and the staff had our sandwiches ready for us at 5:30am in the lobby and helped us order a taxi - we asked them the night before if they could help. The bedroom was very nice and we had a wonderful views of the city/ocean. The shower was extremely nice with a great rain shower. Location was also great and within walking distance to a nice park and many restaurants.

Nothing. The trip was great.

Comfortable beds, nice location. Nice water pressure in the shower.

There was one towel with a big hole. The staff in the lobby almost never greeted us, seemed like they wanted to avoid everyone, the people handling the cars outside also were impolite, did not say anything. The cleaning staff does not speak a single word of English so it was impossible to tell them to wait for 5 more minutes when the clock hit 11 for check-out time they started barging on the door and standing outside in a very bothersome and rude manner. I would say the atmosphere was very cold in this hotel all around and all of my family felt this

The daily breakfast was a real plus. Yummy and different everyday, nutritious & fresh. We requested for early breakfast cos we had to check out and they made it happen. The number lock on the door, the shower, the big fridge, game machine, were all plus points. The staff were all helpful & generally polite. Location is very close to airport. Staff helped to book taxis for us. They spoke good English.

Safe in one room didn’t work, no remote controls for air conditioner in the rooms (maybe it’s becoz it’s winter).

Location is convenient, you could actually walk from the airport/car rental areas for about 30 minutes. Staff are able to communicate in English. If you’re driving, they have ample driving space with valet service. Facilities are great and use of laundry machines are free and subject to availability. You can buy detergent, drinks and cup noodles from the lobby lounge at a low cost. Room is spacious with awesome views, especially sunrise and the airport landing strip. Love the shower and the hair dryer! Room is just as pictured.

The hotel room was a little small for the 3 of us but it was still adequate. A few things that exceeded my expectations: 1) The servicing team was wonderful, I needed a few things like additional pillows, hangers, these were provided within 5 mins of my call. I had the same experience when we needed a refill of the shower gel. There was definitely consistency in the good service 2) The room was very clean 3) Guest can use the washing machine and dryer for free, the only challenge is the waiting time 4) The FOC sandwich was a pleasant surprise, and they were not bad 5) We were able to get a 1 time use heating pad which was provided for free at the lobby during 1 time out of the 6 mornings we were there. There was samples of handcream for purchase 6) There was a convenience shop just next to the hotel

1) The bed was a 7 out of 10 for me. But the pillows were good 2) The hotel was a little far from the main shopping area, its a 20mins walk, it can be too cold and windy to walk in the winter

The staff is their strongest positive point! They’re incredibly helpful and will make sure you get to have an enjoyable stay. I like that they offer free sandwiches daily and private parking is also for free, plus they will park your car for you. The bed is comfortable and my room was spacious. They offer a microwave, vending machine etc. near the reception for everyone to use.

Maybe during the colder months, an air humidifier would be nice. The air is incredibly dry due to the heating I assume. I even got sick during my stay… the water in the shower cabin was leaking. It needs to be fixed. The toilet seat wasn’t completely clean.

The room was modern and well furnished with a microwave and mini fridge. Washing machine and dryer is available in a common area with detergent & dryer sheet available for purchase at the vending machine in the lobby. Hotel was generous in proving breakfast sandwiches every morning and was even able to prepare it for our very early departure in the morning. Staff was friendly and able to converse in simple English.

Parking by the car lift required advanced notice for the car to be brought down and we were not allowed to park on the property one day due to maximum capacity and had to park across the street in an outdoor carpark.

Key Points: 1. There is a convenience store next to the hotel downstairs, which is very convenient. 2. The cleanliness is excellent, and the environment is pleasant. 3. The pillows in the rooms are too soft. For triple rooms, the single bed tends to wobble. 4. Breakfast consists of a simple sandwich and a slice of orange. 5. Front desk staff can communicate in English. 6. Soundproofing is not very good; footsteps can be heard. 7. The airtight windows are excellent—once closed, they block out noise from the main road.

The parking system is mechanical and operates without issues, as it is handled entirely by hotel staff. However, the attitude of the male staff on the night shift is very poor.

The location was close enough to restaurants and things to do. The room was cozy enough for the two of us and we enjoyed the cleanliness of the hotels. The concierge was always friendly and eager to help with restaurant choices. The room was cleaned daily. Loved that it was walking distance to restaurants and the cute little cafe downstairs. Beds were comfortable and amenities were great!

Microwave was not on any of the floors. We needed to go to the cafe and the staff wasn't very friendly when we asked to microwave something we had. We ended up letting the owner of the cafe and the hotel know about the experience and they seemed to be vigilante about what had happened. The hotel also lacked a water refilling station, which a lot of the hotels have in the lobby or an area in the hotel.

Hotel location is within 10 min drive from Jeju airport and lotte rent a car, which is very convenient. Room is clean and spacious. There is a CU just below the hotel. Hotel staff is helpful too. We asked them for recommendation for dinner and they intro a nice bbq black pork which is walking distance from the hotel. We also like the daily breakfast provided by the hotel. Will surely stay here again if we are back in Jeju.

Dryers and washing machines are located at level 2 common area. So at times, we may have to wait for like 1 to 2 hrs. But the dryer is good. Clothes are able to dry.