The resort is beautiful

1. The Family Hill Luna had no where to hang the clothes at all . Not even a rack in the main room. 2. The buffet resturant is only on weekends the other working resturant and in room dinning had very limited options 3. We drank tea in the room the first night , the cups where never washed . 4. We checked out at 7am , there was only 1 person at the front desk who came collected our luggage in the buggy and checked us out , we had booked 3 rooms so it took him some going back and forth several times 5. I would suggest , opening a small market to sell essentials and snacks as the resort location is far from any market 6. No spa

We loved our stay here. Unfortunately the pool was closed for maintenance during our stay, but the hotel gave us a voucher which we used on room service. The food was lovely and portion sizes were huge! The staff were all friendly and helpful. Parking was good. The room itself was larger than we expected and had everything we needed - there was a balcony that surrounded the whole apartment with views of the city and nearby horses - which would have been lovely to sit out on if it was warmer. Wifi was good. Location was good - we were close to the mountain road and Jeju City. Took about half an hour to drive back to the airport on our last day.

We think that housekeeping may of accidently taken the voucher when we were out for the day. We left it on the table and hadn't expected them to come in, as it was only a 2 night stay (there was a sign that said they didn't come in for shorter stays). It wasn't there when we came back. When we explained at the front desk on check out - it was all resolved and ok.

The breakfast buffet was of good quality. There was a slight incident with the porridge, but the staff were on point with taking care of the matter. I do wish there was a bit more variety in the salad dishes. The Korean side dishes were delicious.

There was no convenience facility on site. The nearest one was a 45 minute walk downhill. The staff were kind enough to pick us up and drive us back so that we wouldn't be late for our dinner reservation. There was also still a lot of construction going. The location is slightly uncomfortable to get around if you are not driving.

Beautiful facilities, wonderful staff who go out of their way to help their guests with any issues and put 100% effort into it !! The head manager of customer service is a wonderful man who made my friends and I stay a lovely experience. He was polite, calm and very supportive of us even when we lost our passport. I wish I could’ve given him a bigger thank you than what I did

Nothing

I like the service staff provided. The hotel looks great and have a magnificent view.

The location is perfect with a car. However, if the staff provided the spa before we arrived that would be great. As it took 30minutes to prepare the spa. And the spa doesn’t look clean as it is outside

Everything is perfect! The staffs are friendly and helpful. The facilities in the room are quite new and with good qualities. Nice view in the mountains.

Good location, relax and quiet.

Little LED lights all over the room. e.g. led light of aircon, led light of other devices.

More than exception….excellent excellent excellent service n well organised 🥳🥳🥳🥳🥳🥳

Everything superb 🥳🥳🥳 My suggestion increase more vegetarian option though we completely vegetarian n hv less option for us

Everything is top notch. The room are incredibly comfortable and provided with state of the art equipment. The views are peaceful and beautiful. The staff very professional.

There should be some more affordable food options. The sauna is not well conceived and not hot enough.

I loved the huge room, the outdoor jacuzzi and the patio facing the rock garden, but the biggest highlight was the 100 inch TV which made us feel like we were in a movie theatre.