the service was impeccable. the hotel design was beautiful and amenities were great . Loved everything about this hotel !

Be aware of anti - kids policy . the kids are not allowed to use outdoor pool and have no access to bar ( my kid wanted Shirley temple ) . I understand the Korean parent might be the cause of kids not behaving well , not respecting common space but I didn’t appreciate the discrimination against children

The room was very clean, the view amazing and the hotel itself gorgeous. The cocktails in the bar were great as well. You can access a lot of shops, restaurants and parks in the area. The staff can speak English and are very friendly and professional. The cafe in the lobby was charming and had a great selection of baked goods.

Basic amenities such as a toothbrush or a razer cost us extra. When you pay the amount we did, you shouldn't have to pay extra for these basics. The Sauna wasn't a sauna at all and instead was a hot bath. The infinity pool was more like a typical outdoor swimming pool.

We had an amazing 5 star stay! I can't recommend Hotel Naru enough. This stay was a top highlight during our time in Seoul. Overall - It was a luxurious experience. Hospitality and service was top notch and everyone was warm and attentive. The hotel delivered a classy yet chill vibe which meant we had a taste of the high quality luxury hotel experience. Room - We were upgraded to a Han River view room (from a city view) which we were grateful for. The sunsets was one of the best views in Seoul. Room was spacious and bed comfy. The bathroom was spacious as well and we loved the bathtub and rain shower. The room is also fitted with high tech facilities and had lots of storage space for clothes or luggage. Dining - We ate at the Lounge & Deck for dinner and the afternoon high tea. Service was top notch, food among the best we had in Seoul plus a killer river view. Breakfast - Buffet style with lots of Korean, Continental, Japanese and American style options inc hot food like eggs, sausages and cooked meats etc. Facilities - The sauna (hot pool) was great. Plus they have a modern gym and pool. Special mentions - Thank you in particular to Layla (Concierge), Jenny (Voisin Bar) and Julie (Voisin Restaurant / Lounge & Deck). You went out of your way to make us feel welcome, your knowledge of food/drinks was amazing and we really appreciated your professionalism and hospitality

Only downside was that the bidet function in the toilet didn't work during our entire stay despite hotel maintenance attempting to fix it. Front desk staff did try to help by promptly sending maintenance but it didn't resolve the issue before we left.

This hotel deserves a hundred stars! From the moment I arrived until my departure, the hotel provided exceptional care and attention. The bed and rooms were incredibly comfortable, and the interior design was stylish and welcoming. The breakfast selection was varied and fresh, and the staff went above and beyond to ensure everything was perfect. Check-in and check-out were seamless and efficient, making the entire stay even more enjoyable. A special thank you to the concierge team, Mr. Anthony and Ms. Bianca, who truly made my stay unforgettable with their outstanding service and personal touch.

The hotel's location was not ideal, but hongdae street is 30 minutes walking.

From the comfort of the bed, the size of the room wasn't the most palatial, but every single thing in it felt intentional for the guest. The embroidered slippers, the way the curtains "whoosh" open when you first put your key in, and the variety of lighting options (and chargers!) A quick walk to Mapo station (line 6) and the best sunset in Seoul from the hotel lobby (floor 20).

They had us in a city view room, and the front desk staff apologized when I checked in that I booked the "lowest" of the rooms, which was a superior room. I thought that odd. They also put us in a room RIGHT NEXT TO the elevator, so while we didn't hear an annoying ding all night, we did hear the squeaking of the elevator ALL night resulting in limited sleep. Request a different room if you get put in one of the ones next door to the elevator.

Amazing views over the river. The rooftop pool is a very nice feature. The rooms are large and comfortable. The staff are incredibly friendly and helpful.

The kids in the pool were a little annoying. You have to wait until 7pm for there to be no kids. The breakfast is pretty expensive - unless you order a specific dish to your room. But it tastes very good. The only other minor issue is that the rainfall shower was pretty low pressure and also sometimes went cold.

Really liked the location in Mapo as you are on the river but also near loads of restaurants and shops and also the subway is less than 5 minutes walk. The pool has amazing views too. The staff were amazing!

- Unfortunately they lose a point because we had issues with our shower (they did try to fix but still made noises and the temperature fluctuated between boiling hot and then loop warm). - They don't offer drinks or snacks in the pool area (perhaps they aren't allowed...). - I think the food is overpriced for what it is. All things that can be ironed out.

We liked the facilities, especially the restaurant breakfast hall and the heated outdoor swimming pools. Staff is friendly and well mannered, they make you feel comfortable 💚 The area around it isnt bad, its 7-8 mins walk to mapo station too

The cleaning was an issue, they did the cleaning first day and they didnt replace our used teacups. I had to call housekeeping and asked why they were left like that. They replace slippers and leave the old dirty ones by the coat hangers. Maybe I dont understand this system.

Nicely designed rooms, very clean and spacious for 2 people. The bed was super comfortable and the staff were all so lovely to deal with. It was only a short walk to Mapo station which connected us to where ever we wanted to go. Also a few nice restaurants and a convenience store nearby. We didn’t use the pool as it was too cool at the time, but it looked amazing and had the best sunset views. Would definitely stay here again!

Nothing!

Amazing welcome by staff, Philip from the concierge has a big smile and his positive energy, And Ara from the room service has a great spirit, And Special thanks to Pamela for helping me, Overall the entire staff are amazing, The room was clean and nice and it has spotless modren bathroom, Highly recommending it.

A Bluetooth speaker would be a nice touch to the room, I just love music, Other than that? Everything was perfect.