If it were possible to give a rating of six (6) stars, I would. Everyone - from reception to dining - was gracious, the food - breakfast and dinner - was nothing short of excellent, and the decor was both pleasant and interesting. Loved the refreshing lap pool and sauna. Plenty of available work spaces for individuals and groups. And did I say anything about location, location, location? For us, for our four-night stay and what we wanted to do in our first visit to Madrid, this hotel had it all. - "Destination Dave"

Nothing.

Great location. Near Prado, Retiro park, Slamanca on one side and a 15-20min walk towards the Gran Via, Plaza Mayor area on the other side. Breakfast was great, not a large variety of meals but quite sufficient in choice and tasty. We tried the restaurant in the afternoon as well, also was wonderful. Staff very polite and helpful. Loved the complimentary drinks in the bar upon the arrival. Gym is great, clean and well equipped; opet 0-24h. Really loved this part. Room was maintained twice a day, regular cleaning and evening turnover with chocolates on the bed and complimentary water bottles on the bedside.

All was fine. Would suggest to keep more attention on the bathroom cleaning.

This is a fantastic hotel in a fabulous location. We walked to everything we wanted to see or do from the hotel. The staff are just lovely and so friendly and want to be sure you are happy and comfortable. We had an issue with our room not being ready at check-in and the staff went above and beyond to compensate for the delay. The breakfasts are probably the best we've ever experienced in any hotel - so much choice and so delicious. (The breakfast staff even remember your coffee order the next day.) And again, the location can't be beat. The rooms are also soundproof -- a bonus in a city known for its loud and late nightlife. We're so glad we chose to stay at this mid-size boutique hotel. It is beautifully re-done and decorated, and the bed was so comfortable. Can't say enough good things about it!

The only minor drawback is that there aren't many drawers for putting clothes away. And the closet isn't a traditional closet in that it is open and visible. This just means that you have to be more organized with your clothes so you don't create a messy room.

The breakfast and staff were absolutely wonderful. Very helpful staff in the dining room and kind - even at busy breakfast times at the weekend. The housekeeping staff were also very pleasant - ensuring our room was fresh. We were very appreciative of the nightly bottled water placed by the beds. Guest relations were charming and keen to help.

Unfortunately the hotel does not have air conditioning - or so we were told by reception. We did turn on what we thought was air conditioning on the first night and it heated the room. Not a problem at the time of year we were visiting but could be an issue in the hotter months.

Set in a charming historic building, the hotel has recently undergone renovations and has been tastefully decorated. The entrance, the library with many art books, and the hotel restaurant are simply stunningly beautiful. Feel like you are in a palace! The room is beautiful and stylish, but small and impractically tidy (a large sink between the entrance and bed, outside the bathroom) Excellent and courteous, professional and loyal staff, take care of the hospitality with all their heart. Apart from the morning arrangement of the room, every evening they come again to tidy up, and put a bottle of water and chocolate on the pillow, with a designed card. On the first day, despite the official opening being held at the hotel, the staff took care of everything that was lacking and greeted us with a birthday greeting, champagne, and fruit. Thanks to Patricia from the Guest Experience department, who ensured our satisfaction with the room and was kind and helpful. The spa pool is beautiful and new, and so is the gym. The pool also has jacuzzi jets, a damp sauna, and a dry sauna. Everything is beautifully decorated. The breakfast options are excellent, diverse, and of the highest quality, served in a beautiful restaurant. Without a doubt, the most beautiful hotel in Madrid. Thank you for the perfect hospitality.

‏The room is beautiful and stylish, but small and impractically tidy (a large sink between the entrance and bed, outside the bathroom)

Excellent location, near the main art galleries and a very useful library of art books available to guests. Breakfast was very good and served in wonderful surroundings. Room was very clean, well-equipped and the shower was perfect.

I had to request another room because the first was noisy and too warm. This room was close to the restaurant and I could hear the music, service and clearing up at the end of the evening. The hotel moved me, at their earliest opportunity, to a significantly quieter room but I had already had two poor night’s sleep which was disappointing.

The hotel is beautiful, very clean and in a great location, however I must say that my favorite part of our stay was the staff & service :) Every single member of the staff was extremely kind and helpful with everything!! From the moment we checked in with Alex, who gave us lots of great recommendations. Elena and Yeni from the restaurant Mache especially nice and their level of service was impeccable. David helped us with a quick and easy checkout. All of the doormen and housekeeping staff were so generous and helpful, I will definitely recommend this hotel to anyone traveling to Madrid!

All the Staff were so nice there. We had a great talk whenever we met them at the Reception. Also, they recommended us some super restaurants nearby (like 5-8 minutes walks). The service was just great. The only thing that is to „rent“ about, is the water in the shower. It suddenly turns very hot and almost burning hot, so you cannot really shower anymore. And the AC was a little weird, but we talked about it with the staff. On our first day when we arrived it was on and out of nowhere it smelled liked food in our room for hours, but we could regulate it with opening the window. Well…that’s the two “bad” things in the hotel. The rest was just so fine! We will definitely come back and stay a little more days. The staff is so nice, the rooms are so clean and the interior super cozy and welcoming. Excellent service. Really. Good Job!

The building is very nice as it is a historic premise. The staff very nice and attentive, especially the guys at the doors. The room very clean and bed extremely confortable

lthough I do not like that these rooms do not have much space and no closet only some open hangers and almost no drawers. I know it is the trend these days, but I do not like that. The room space is very compromised too for a long stay. The room heating did not work when outside temperature does not reach 22 degrees, so the room was not in a sunny set and therefore colder than outside.

Beautiful hotel Rooms are small but very well appointed Great breakfast, and the dinning room itself is stunning Location is mix of great and ok Lots of small side streets in from the hotel which come alive at night with bars and restaurants Away from the main tourist areas (=good), but within easy walking distance Also a Saturday morning market But the main street it’s on is a bit grungy It’s close to a metro stop and 10 minute walk from train station ( uphill) Gym is large which is unusual in city hotels

Gym is large, but a bit lacking in equipment Would be great if there were a few more fitness stations Our room faced the main road- bit noisy on a Friday night