All staff I spoke to were great, polite and helpful with anything I asked. Even giving me the correct information to travel to the other side of the island by coach. Pool was good size. Can get crowded at times. Had to get up early and down to the pool if u wanted a sunbed (Get towel down). I had access to the water park which was great ( right opposite the hotel, just walk across the carpark). Big great slides and less crowded pool as there are afew pools there. Kids ones and adult ones and there are always sunbeds available there as there are so many. The hotels give you a free shuttle to and from the local beach was is good and the beach itself was big and great. Opposite the beach are restaurants and shops and a supermarket. There is a public bus stop right outside the hotel aswell which takes you to Mao which is the main bus station of the island and from there you can go all over the island.

The food was ok. Not really great. Wasn't alot of variety or options to choose from. Wasn't alot of options on cocktails on the all inclusive which was slightly disappointing.

The food is better than in any hotel of this level so far. All the meals have been very tasty. Sometimes just need to add a little extra salt. There are plenty of choices. The hotel offers its guests the use of the water park. The staff is friendly and helpful. The beds were comfortable, and we slept great.

We had the largest room with two bedrooms. The layout could have been different and more sensible. There is enough space for two beds in each bedroom, so there would be no need for an extra bed. Certain elements of the room are old and worn out (door edges, mirrors, ...). The main hallway in the hotel is narrow and low. The appearance of the hotel is nothing special, neither outside nor inside. Probably, a 3-star rating would be just right but the staff is friendly, and the food is great.

Very clean and tidy. The staff were very friendly and helpful. We had a lovely sea and pool view, could see the evening entertainment from our balcony! We were very happy with our stay and it was amazing that the Waterpark was literally a 30 second walk away across the road. Free parking for our hire car. Brilliant place to stay!

Only bad points from the whole experience was the shower is very small and the beds are hard - we did wake up with a sore back. Other than that it was very lovely there.

Good food and very friendly staff (Samantha, Jessica,Justina, Mari and Jose) Facilities with good playgrounds for children’s. The combination of the hotel with the water park is also very good and works perfect for children. Location is also reasonable being that you have a car - most of more relevant beaches are at 30/45 minutes driving.

Bathrooms are very small. It’s no possible to completely blackout lights in the room during night (outside and from the corridor)

Hotel was very well maintained, the water park was excellent. The variety of food and quality was great each day.

Nothing specific, some may find the location a little isolated but Punta Prima a small village is only over a 1km away, there is a open bus (designed as a train) that runs regularly and takes you around the coastline.

Room is small but clean, food is a big variety and good value for money, kids-club and evening shows are great. Great addition to have splash park pass included.

would be great to have possibility to hang closes for drying somewhere on the balcony.

Lovely hotel with a access to water park, not too busy, could nearly always find a sun lounger round the pool and loads at Waterpark (Waterpark is salt water) , breakfast was good - nice selection of everything you could want. Staff were great and very friendly towards the kids, Always got a table easy at breakfast. Quite a quiet area so was perfect for just a few days, we didn't need any longer.

A couple of us in group found beds a little hard and wasn't much evening adult entertainment but we were in a group so didn't matter at all.

location comfortable

bar employee very rude

For all inclusive, the food was delicious, they had a great selection for breakfast, lunch and dinner to suit everyone, even plain eaterrs The hotel room was nice enough, shower was small but still plenty of power. It is more of a family hotel but they serve drinks to 11 and it suited us, when we were getting free drinks from 10am. The hotel is in a bit of a rural location. But you have a bus stop directly outside the hotel and buses arrive every hour to go into mao bus station, which is about 20/25 mins away. You are able to get the free bus to the beach which is every hour and is 5 mins away. There is also an equivalent to the red or green double decker buses (train) which stops at the major sites of that side of the island. Splash water park is directly across the hotel and it was great and easy to use anytime we wanted throughout our stay, all inclusive included the drinks at the water park but not the food. The staff were definitely friendly and helpful. There is also a smaĺl shop in the hotel grounds which definitely comes in handy. They had entertainment throughout the day. Definitely would stay at this hotel again. We were also able to pay for late check out the morning of leaving and we were given a room until 6pm which was amazing.

Everything was good. There was nothing we didn't like.

From check in to check out staff were very nice always smiling and helpful.Thanks to Virginia who cleaned our room lovely lady.

Meal times to regimented,bar closes at 11 and all lights out at 12 the hotel just caters for children and nothing for adults.punta prima is very quite so if your looking for a bit of night life forget it.If they had stopped alinclusive bar at 11 then stayed open till 1 but had to pay for drinks it would have been better it didn't feel like a holiday having to go to bed at 12.