Great location, right opposite the water and many restaurants close by. The staff were very friendly.

As it’s right by the wharf, it was a bit noisy at night with people yelling throughout the night.

Located overlooking the bay, the hotel offered a fantastic outlook first thing in the morning. We were on floor 7, which provided a great lookout. A very welcoming reception area and staff, who explained everything so well. The hotel is a five minute walk from the main hub of the town with its bars and coffee shops. Plenty of activity along the promenade in the evening to take-in and enjoy.

The rainwater running off from the building frontage, tended to drip onto to our window sill which was a little noisy, but as it only rained one of the nights we were there it wasn’t a big issue.

Room location was amazing, with a fantastic view of Santander. It exceeded expectations.

The only thing that I can think of, would be that in the breakfast buffet, there is perhaps a cafeteria type shelf in front of the food counter to place plate(s) on. It was difficult to always hold plate and select foods, and there was little room on the food counter itself to temporarily place a plate. Also, a toilet brush would be my only suggestion for hotel rooms, otherwise the rooms were excellent.

The hotel is located near the town and some of the main attractions. The room is adequate but very comfortable. The rooms at the front had lovely views of the bay but the ones we had at the back only looked out onto another street. The breakfast was excellent, they had everything you can imagine. The coffee pods were good quality as was all the food on offer. Worth every penny.

Unfortunately we had to move rooms twice, one was the terrible sewage smell and the second time we had water infiltration. Saying this the staff were very quick to change our rooms and they did all they could to ensure we had a pleasant stay.

Location was fabulous. Staff were friendly and helpful.

No complimentary vanity/bathroom kit. Fan in bathroom didn’t work so was very steamy. Shower drain was slightly blocked so water over spilled. Room was next to maids cupboard so was noisy. Rooms lacked sound proofing, could hear neighbours talking and going to the toilet.

The Vinci Puertochico is a gem of a hotel, with a lovely decor and ambiance, which operates at a very high standard. The staff are friendly and helpful. The buffet breakfast was excellent, offered a wide range of choice and met all our needs and expectations. The location was central and convenient to all the sights and amenities. As keen walkers, we found it an ideal location. We also enjoyed the panoramic view of the bay from our room.

The staff were extremely helpful and informative on what to see and do but it would be convenient to also have a selection of brochures and tourist material available. This may tie in indirectly with the only issue we had during our visit to Santander. We were surprised that so few restaurants had English language menus available. This was compounded by the fact that staff often had limited English and so were unable to assist with the choice of dishes.

Hotel clean & comfortable fresh modern decoration. Excellent location opposite the promenade overlooking a picturesque little harbour. Many lovely restaurants nearby city centre shops and major attractions within walking distance. Staff are very friendly and welcoming in all areas reception bar and breakfast room. Short distance from airport & bus station

Minor point to make it a 10 plus use less flor spray in the bedrooms.

The location was fabulous- right in the heart of the city overlooking the harbour. The room was very clean and comfortable. The breakfast was good but considering the 4 star rating, we felt was limited in terms of options. However it was very good quality. There is a car park opposite which the hotel have a deal with making parking €18 per night. All in all a thumbs up!

More breakfast options would have been good.

Very clean, nice design, easy walk to old town. Underground parking really close, one of the pedestrian exits is right in front of the hotel. Friendly staff.

Single room a bit too small. Constantly hitting my head on the low straw-lamp. Some work going on right outside my door around 9AM.

When we arrived, the staff were absolutely wonderful. Telling us exactly where we could park a vehicle .Couldn't do enough for us. before visiting you, we stopped in two big luxury hotels, one of which in barcelona . Their facilities were OK but not what I would classify 5 star or whatever stars they like to call them. Where as your facility was 5 star to me and my partner . Arrive and find slippers and bath robes provided was a nice touch and well appreciate .

There is nothing that we Can complain about .