This hotel has a unique atmosphere as a historical building. With only 9 rooms they are able to give each guest very personalised and attentive service. The management and staff is very friendly, professional and service oriented. They all made a good job and especially Benedict in the restaurant went the extra mile(s!) to make as enjoy our stay at the Glendower. They have a nice bar, very good restaurant and beautiful Garden. Their breakfast service is wonderful. Also the location is very central. This is a real gem, if you prefer unique Hotels with character!

Being a historical building, the premises are naturally dated but they are being kept clean. The current owners have already started to renovate and that will make the hotel shine it’s glory soon again. Meanwhile, ear plugs may be useful as the sound isolation on doors, windows and walls is quite weak. Still, the unique atmosphere and personalized service makes this hotel worth of staying!

The staff's attentiveness and the delicious food greatly enhanced our stay, making it even more delightful. From the moment we arrived, the experience was amazing, especially when we were welcomed with a delightful cup of Cinnamon Tea, which we thoroughly enjoyed. The staff were exceptionally friendly and supportive, particularly Benedict, who took great care of us throughout our stay. His dedication and constant check-ins to ensure our comfort were truly commendable and greatly appreciated

There were a few areas that could use improvement. The rooms felt a bit dark and cluttered, and the bathrooms were not as clean as expected. Additionally, there was no kettle provided to make tea, which would have been a nice convenience. While we understand that the hotel has an old-world charm and character, these issues could be easily addressed to enhance the overall guest experience.

The best part of this hotel is the staff and the way they make you feel at home. And the location couldn't be any better. Being a small hotel it feels like a home away from home. The dinner and breakfast were both adequate and good. This is our second visit within 3 months and hope to go back again soon.

The cleanliness could be vastly improved with little cost and effort and attention to detail, i.e fingerprints on the walls and the door, the head of the recliner

Colonial style hotel. Great location centrally situated & very close to town. Staff very helpful & courteous. We were given a free room upgrade which was really appreciated. Breakfast was tasty & freshly prepared.

Rooms badly in needs of refurbishment. Towels are old, but clean. They need to do something about the dampness on the walls & ceiling. The waiter appeared to be too courteous & bold, making us think he was after a tip.

loved the service, the location and the ambience of the hotel, overall it's a very comfortable stay for me and my family, the food was very tasty too. the staff was amazing and very friendly. I would visit again.

need a little improvement on maintaining the property which I belive they are in the process of refurbishing. will be nice to see once the place is refurbished again.

Place is locate heart of the nuwara eliya .room facility was excellent .staff is good .and freind ly breakfast was good .all restaurant and super market near by .quite and calm place we are higly recommend .we will come back

Unfortunately there was a powerful cut from midnight to till next day morning .but they could manage in morning with generator .this not hotel problem .nothing bad

Great location and easy to access. The old features and style of this hotel was just perfect and it had really good character. The room was spacious and we were lucky to get a free upgrade! The hotel restaurant served great food and the setting was in keeping with the style of the hotel. The staff were friendly and welcoming and helpful.

The bathroom could do with a brighter light.

A special mention to Benedict, the restaurant manager. He was incredibly helpful and such a nice guy. Nothing was too much trouble for him.

Nothing really, the room was nice. We knew it was going to be a sort of 'colonial style' place and that is what we experienced.

1. Loved the Property it was so amazing. 2. Each Member of the staff was top rate. 3. The staff very warm, very helpful, very courteous, well informed. 4. Loved our room. 5. On the whole a very memorable stay.

1. No room service 2. Limited Menu

Nice old English feel to the place, garden, bar, rooms and lobby. Staff was great. In-house bar is nice. Room was spacious and comfortable, with a couch and tv. Great location.

Recommend owner to do a bit of maintenance and updating of facilities.