Breakfast was sufficient, hotel clean and comfortable

Hotel reception appeared very short staffed, receptionist couldn’t answer our simple questions on checking about access to local buses. Staff felt a bit distracted.

Well located in old Kiruna. Spacious rooms. Tasty breakfast with a good variety of food offered.

The staff at the reception do not explain how things work. We were not told that if we want the room to be cleaned we have a leave a notice on the door. We weren’t also told on Christmas Eve that if we want to have a dinner at hotel’s restaurant we need to make reservation although we have asked if food is served which meant that we were interested to have dinner there. However, overall it has been a good experience and I would definitively recommend staying at this hotel.

The hotel is located in the old center which is amazing. You can really see the traditional houses of this neighbourhood. The staff of the hotel I only have one word: Legendary. These people know what service is and I want to highlight specifically Mr Melvin. How he improvised when we needed some food, knowing our activity couldnt go through, that is what you need in hospitality. That man is your Mascotte, he knows how to treat people correctly and help them out when needed. Give the guy a raise!

The wifi is weak at times, but other than that nothing crazy.

Clean, tidy and comfortable - easy to get to (straight off the airport bus and a 5 min walk to reception). Reception staff were polite. Bathroom had decent quality toiletries, which was helpful as we were travelling light (about to start backpacking) so good to have this. Due to late arrival (flights were delayed) and having to leave first thing in the morning, we only basically slept there and then had to continue our journey, but it seemed like a really nice place to stay and I will make sure to visit again for a "proper" stay if I ever return to Kiruna

The hotel was well located. The ICA super store within walking distance was a blessing. Staff was very polite and helpful. The free Madrass (sled) provided by the hotel ensured that the kid enjoyed sledding in the snow. The breakfast spread was good.

Room heating was not very effective. Amenities like toothbrush, paste, comb etc could be added to bathroom facilities.Also a small notepad with pencil could be added. Bunk beds were right opposite the washroom door making it inconvenient at times.

I recently had the pleasure of staying at the Best Western in Kiruna for four nights and I must say, it was a great experience. The rooms were clean, comfortable, and spacious, providing a relaxing environment after a day of exploring. The breakfast served each morning was delicious and offered a great start to the day. One of the highlights of this hotel is its convenient location. It is situated close to two supermarkets and several bus stops, making it easy to get supplies. It is also one of the main accommodations for which most tour companies offer pickup services. A bonus was its proximity to Stejk, arguably the best food truck in Kiruna. Overall, I had a wonderful stay at the Best Western in Kiruna and would highly recommend it to anyone visiting the area.

The rooms tended to be a bit too warm and we were unable to open a window for fresh air.

Beautiful decoration, great atmosphere. Simple and good breakfast. Fresh fruits, crispy breads, and a nice coffee. I stayed in a family room. The room is big and clean. comfortable, with a warm floor in the bathroom, and a good shower. Options for coffee, tea, and hotel chocolate in the room and reception. Good staff, friendly. Pulkas available for children. Hotel is close to the train station, but far from the new city center.

The restaurant (Pub Eden) closed at 10pm, so, when I came back from the aurora tour the kitchen was closed, and no option for food anymore for children. There is a handicraft store, but unfortunately, it did not open during my stay. The hotel entrance is not the address written on the website, and when I arrived, I just followed Google Maps, but I had to go around the quarter to find the entrance, behind the Artic Thai restaurant (on the snow, with luggage and children). Internet was not so good.

Excellent beds. Breakfast is superb. Very good location. But really, the stay was made by the staff - in particular Camilla and Melvin were extremely helpful and a pleasure to interact with. Really really impressed with how knowledgeable & friendly they were. They went out of their way to help us book taxis, tours, meals etc.

Sauna was broken unfortunately but not a big deal as there is so much to do in the area.

Check-in and -out went really fine. Very friendly staff. Very good breakfast. Nice room in the newly built building. Also a nice Thai restaurant & grill in the same campus.

The room was a little on the warm side after a hot day. Only way to cool it down was opening the window which was maybe not the most conveniet as the room was on ground floor. Also there is some construction work going on but did not bother us as we stayed from Friday to Saturday.

The breakfast is great (especially for a typical European hotel . The hotel met our expectations. comfortable beds and bedding, clean room etc. Our basin was blocked but was fixed in 10 minutes so the staff are really efficient. The reception staff were very friendly and helpful. The restaurant (bar) inside the hotel is very nice and food is great!

it is not walking distance from the centre, but the bus stop is across the road from the hotel.