We had a balcony in our room which we hadn't expected, with a truly spectacular view. Breakfast was included and was really good. as well as the microwave over, there was a bookshelf with books in various languages you could borrow in the breakfast room (where you could also bring food in in the evening) . Staff, when they were there, were really pleasant and helpful.

The self check in machine didn't work and we saw this happen to a few others too. However, calling the number did get us into our room. One day our room key seemed to have been deactivated and this was harder to sort out as i couldn't speak good enough German for the person on the end of the emergency phone - but we did get back in! Computers are letting customers down here, maybe just staffing the desk at regular hours would work better? As a UK worked on our health and safety committee, i felt the lift would have been not allowed! It was fine to use with care. Just don't touch the door once you're in, because there isn't one......

Everything! - Communication from the staff. - Monique and the other staff who helped to store our luggage before our check-in time. - Room, washroom and amenities. - Outdoor balcony overlooking a beautiful castle and the mountains! - An easy 10-minute walk to/from the main train station. - The kind lady who offered to pack up our breakfast since we decided not to eat as we were in a rush to catch our morning train ❤️ I'm glad I found this property. Very underrated. I'd love to stay here again for a few days the next time I visit Switzerland.

Nothing.

I was a bit apprehensive about self check in based on other reviews, but it was fine and very easy. Just a touch screen, and you can change it into English on the screen. Just add your details and it finds your booking and gives you the key. Room was large and clean. Shower was small but had fantastic water pressure. Best shower I have had in a while! Breakfast was good. Nice location in front of castle and walking distance to restaurants. We didn't have a castle view (facing the other way) but had a nice mountain view. Nice to have a balcony. Great value. Recommended.

No issues, really. Would have liked the vending machine in reception to take card. Really can't think of any problems with the hotel though it was good.

Room: The room was great and exactly as advertised. Location: The location is amazing. Right next to the main landmark in Brig and very central. Breakfast: The breakfastbuffet was really good. The hosts were amazing and incredibly friendly.

The toilet was (as advertised) outside of the room and it was really small. I am a little bigger and it was very uncomfortable. But this was a very small thing (pun intended) and it was not a big problem for the stay

The location is exceptional. Our room was a balcony facing the castle. Quick walk to the center of town and anything you may need. Breakfast was good and several options. Helpful and friendly staff.

The room was really warm, and it was hard to cool off at night. Luckily, it was cool outside, so we were able to leave the doors open to cool the room. Self-check-in kiosk had issues when checking out, but the staff helped over the phone and came in person.

The location was insurpassable next to an historical castle and church and a short walk to the historical centre of this beautiful Alpine town including restaurants and shops. Waking to the surrounding snow-capped peaks was a bonus! The owner greeted us warmly and was more than friendly and helpful. Train station was nearby. Generous, delicious breakfast was very welcome as was the lift for our luggage.

Everything was perfect.

Beautiful location next to the castle. Pretty easy walk from the train station. The self-checkout is easy, but I got sick behind 2 people who made it seem hard, so I had to wait a while to get into my room. But I was happy with my stay overall. I had questions about my train pass, and the staff in the morning went out of their way to help me out.

The shower in the room is wild. It isn't a deterrent for me, but it might be for some. The toilet room is teeny. But it's all part of the price.

After reading a few reviews, I was a little concerned about the self check-in, but it was so simple and quick. There is an English option (along with other languages), and very clear step by step instructions for checking in. The room was great for our family of 4 for enough bedding and bathroom facilities. We enjoyed the breakfast in the morning, and were able to store our luggage while we explored the beautiful city of Brig. We only had an overnight stay, but I would stay here again.

Budget, room space is large. It’s nice hotel and nice breakfast. Housekeeper will clean room everyday. My husband and I had good time there.

When we arrived hotel in first night, we encountered the problem in payment for machine because our credit card doesn’t have PIN code. Then we called hotel and finally we completed our check in process and enter our room. And coffee machine in the room was not clean So we asked hotel to clean it again in the morning of next day.

Great room with a view to the mountains in the sth from the balcony. Only an hour and half from Zermatt by train, easy as a day trip. Brig itself is a great little town to explore and experience..Self check in was easier than expected with no issues.

Limited options available at breakfast for ppl with allergies or severe food intolerances. It would be nice to have a do not disturb or no room cleaning required today sign for the door option for shorter stays.