This was one of the best stays we’ve ever had, everything was great from our arrival. We were welcomed with a glass of wine in the sofa by the chimney during check in. We then stayed for excellent dinner at their restaurant La Torre - delicious pasta and tiramisù. Breakfast was abundant, with homemade cake, warm crunchy bread, and a cook who prepared eggs on the spot - would recommend the omelette. Staff members were really friendly! After a day of skiing in Zermatt, we could relax at the spa area, which was quiet and very well equipped (2 dry saunas, 1 humid sauna, jacuzzis, showers, an area for reading). Wish we would have stayed longer at this great hotel! Promised ourselves we will be back soon - grazie, merci for the stay Grächerhof!

Excellent breakfast. Lovely helpful staff, especially the guy who checked us in. Comfy rooms and nice soap, shower gel etc. decent coffee machine in the room too

Bit disappointed the spa wasn’t open in the morning meaning we actually didn’t use it as we only spent one evening there. Not the fault of the hotel either but the night we stayed there was some sort of street party with a very noisy singer who sang until just after 1am! Could have done without that!

It was lovely to be welcomed by a drink offered by the hotel, nice touch. The spa is great, very intimate, clean, brand new and not busy at all (and we stayed there on a Saturday). There are lots of facilities. Staff was really friendly and warm. Breakfast is gorgeous, best omelette ever! Room was nice a spacious and had such a lovely smell.

The only thing is that parking is not guaranteed. We had to park in the city car park, which really close by, so not a big deal but it meant that we had to pay 15 CHF extra.

The rooms are very clean, cozy and have all the amenities and comfortable. Very well managed temperature and the beds are nice too. We had a lovely balcony looking outside. Breakfast is very nice too... and the staff is the best you will ever find in Switzerland. Ask for Nadeem, Maya and Heidi. They are lovely!

Nothing I can think of. It was the best stay.

First, hat down to the staff. The must wonderful, caring and professional. Couldn't ask for better service. The room was also in a very quiet area, so it was easy to sleep and the room was big and comfy. The food was magnificent. Almost every guest, including the person in reception had a dog. Such a dog loving place it is so heart warming ❤️ They did had a nice spa to relax after a long day, 2 dry and 1 wet. And a area out to cool off (but not naked). Over all the positive wins greatly over the negative, so highly recommended 👍🏻

The food was great but also expensive. So be prepared. The hotel have a potential to be amazing, but maybe more staff to care about the spa? Could be that because of the timing(Christmas) they were a bit short staffed. And the glass door that doesn't close and slide...not the best..

It was our second stay and everything was very good - good facilities, parking nearby, breakfast, spa and the room. Also very welcoming stuff

If you go to the restaurant be prepared that the portions will be very substantial- kind of good but I don’t eat much and try to avoid food waste

Nice hotel, nice and warm people willing to assist. Breakfast was ok, not the best but, i loved the fresh cooked egg.

Almost zero parking, especially for the winter holidays the space was super limited

The room was wonderful, the hotel had great spa amenities!

The wait to check-in for our room, and the front desk closing at 5pm. We had to leave early for a flight in the morning and the whole downstairs of the hotel was pitch black, not very convenient for guests leaving before sunrise.

We had a very pleasant stay in this hotel. It exceeded our expectations of how comfortable and clean the rooms are. The hospitality of all the hotel and restaurant staff is also exceptional! We would definitely come back!

Brand new rooms, high quality furnishings, comfy bed with very nice bed sheets. 5 minute walk to the Hannigalp ski lift. Well insulated so the noise from the bars in the area did not bother us.

nothing