The room was really well designed and the location was excellent! Loved that we could open the windows and feel like we were in the town center. We were amazed at how well the kitchen was equipped, although we didn't do any cooking. Lots of great restaurants in the surrounding areas as well as a quick stop to the COOP for groceries. Laundry room on the premises was a nice touch. Check in and check out was easy. Bathroom was clean and modern. Also, we received a Lucerne visitor card for those who are wondering. Overall would certainly recommend!

The wifi was a bit of a struggle for us. I was able to locate the wifi and the signal was strong but for some reason it would only work intermittently and was a bit unpredictable.

The room was super big! its as if we are at a penthouse haha. the facilities also complete, cooking related especially. The room was clean with an amazing view. We very much enjoy our stay here even-though its only 1 night.

We have a bit of trouble in the self checkin desk since its our first time (We also see confused other guests in front on the machine) and no one there to help, but finally we able to figure it out ourselves. And we get level 6 so we need to carry our luggages for at least 2 floor up.

The location of The Lubo was amazing, right in the heart of everything. The room was great, not massive but an adequate size for 2 people. Good AC, had a TV, a safe etc. Bathroom was great, nice shower and spacious. Self-checkin process was smooth and easy for me, you just have to make sure to fill out the relevant forms in advance and pay otherwise it can get a little complicated. If you pay in advance, all you need to do is get your room key which was super easy to do. We arrived early and left our bags in a storage room. There is also a laundry area.

There was only one self checkin counter which is not great as queues can build up and it takes only one person to have an issue with the machine and everyone ends up waiting ages. The directions to the luggage storage room were not clear. I was told to go to the cafe where there was a storage room but this wasn’t accurate. The storage room is in the hotel itself, on the first floor (it is NOT locked so best not to leave anything valuable there). There should also be better signage for guests to know that there is an elevator which can be accessed from outside (next to the cafe). Especially useful if you have large bags. The pillows were too thin/flat for me.

Excellent central location for looking around the town and just a short walk from the railway station. Room and bathroom were clean and the bedroom had a useful safe for valuables. We had no issues with noise from other guests, and we were on the first floor (i.e. above the entrance floor) overlooking the street, which was also pretty quiet. There was a laundry room which we didn’t use but other guests clearly found it useful. Not fancy, but perfectly acceptable for a short stay.

I would have liked the ability to make a hot drink in our room, but this seems to be a rarity in Switzerland. The bar below the accommodation did provide hot drinks in a morning, but it wasn’t cheap. Other than that I had no contact with any staff so can’t comment on them.

First off, Lucern is gorgeous and so worth a visit! The Lobo was located right in the middle of the historic city center. Couldn't be a better location for walking and exploring the incredible city. The room was plenty large enough for 2 people and very modern decor. The kitchenette had everything needed to cook in room to save some money during an expensive Switzerland vacation. I think we loved the free coffee 24-7 the most! This was a cycling vacation for us and we did some amazing rides either right from the room or via the train system that is very easy to navigate.

The unique and modern decor, comfort, location, staff, in-room amenities, cleanliness-all were top notch!

It was difficult for our Uber driver to locate, considering it was after midnight, and cars are not supposed to be driving along the road in which the hotel is located. I cannot get into the front door at first, but upon calling the number provided or promptly helped. Thankfully, we had what we needed for entry set up on my phone. We didn’t realize the room numbers were illuminated on the wall beside the door that entered the hotel room, which was very fun and unique once we figured it out! There are multi levels of stairs, which at first was challenging with logging large suitcases, but elevators easily accessible, and the stairs are no problem without having luggage to carry.

Comfortable Room with plenty of amenities. Great location for rail, restaurants, concerts, shopping, and sight seeing. Less than a 15 minute walk to rail and 5 to 10 minute walk to most points of interest. Alstadt-Old Town- is beautiful!

The check-in email from Booking could skip the second email confirmation that includes a tutorial for the check-in process. The message just needed to tell us that a for check-in kiosk is just inside the entry and that the guests only need the reservation number and name to complete the check-in process. Otherwise, check-in is very easy and the extra "tutorial" email is confusing and unnecessary.

Very central location in a well renovated old building. The suite was spacious enough for all that we needed including a sofabed for our kid and a small kitchenette. Checkin was relatively easy. Many reviews talked about stairs - there is actually a lift that can be reached easily from the side entrance but one would have to be informed beforehand as you would have to go out after checkin and re-enter using the other entrance. Maybe a small map/sign at the check-in station would help. Otherwise great. Cafe downstairs was also really good and economical for breakfast.

The self check-in was easy, although you do not need a key card to open the front door just pull very hard. There are stairs after check-in you can go back out and around the side of the cafe once you have your door card to the lift. The room was good, cleaned everyday. The location was perfect, close to attractions and lots of nice restaurants and bars.

The kitchen could have been better equipped, there was no kettle, toaster or oven/microwave. There was only two electric rings which rather limited what food you could make. A shame because the kitchen was roomy, had a fridge and dishwasher, sink etc. There are a few steps between each floor even if you go in the lift which may be difficult for some.

the shared room was quite comfortable , clean, good sheets and linen. very comfortable. also there are a lot of services available in the shared area, such as laundry and coffee

I used the self-check in however the system did not displayed my room or bad and it was challenging to get assistance on this matter. they did not replied any email and I had to get a phone for it. took me about 2h to solve for this