Very very friendly personal everywhere in the hotel - breakfast, reception, pool, cleaning ladies, gate. There was nobody who was unfriendly/not smiling/not greeting. We really liked the cleaning personal - each time when we went for breakfast, they noticed the sign at the door almost immediately and when we returned from the breakfast, it was already cleaned and we have to say they were cleaning really properly, we also saw how detailed they were cleaning the balcony. At the breakfast was a big choice of foods, we loved the fresh juice station, the eggs were delicious, the breakfast was not always the same and we also liked the thai ice creams for the breakfast! It was also possible to take a takeaway drink from the breakfast - iced tea, coffee... We loved the pools, they had beautiful views, the temperature of water was very pleasant - not too cold, and we loved the opening hours - the pool was open till 20:00, but also a little bit later nobody kicked us out - it was great, in a day we could do a program and then in the evening we could take a refreshing swim. The hotel has also a parking garage - very practical. The room was spacious, modern, clean with a beautiful view.

We liked everything ☺️. The hotel was in a very good condition, but maybe some areas would need a small tiny makeover - where the water is, the stones would need a little bit cleaning/repainting... Even though there was beautiful grass and trees, hotel could maybe have a little bit more plants, maybe some sea roses - it would make the place even friendlier and more beautiful.

This was out third visit to this hotel and we came with a family group of 9 for 5 days. It is a magic place and the magic still exists. The location on the river is the main focus and the landscaping is brilliant. It is a large hotel but never feels it. The streets behind have a village feel and are well away from the chaos of downtown.

The food options were a little eclectic. I found dining in was laborious and would have preferred some more conventional options. We had a problem on the last night when thee was a loud party in a room near us, which started at about midnight. I couldn’t contact anyone from the hotel to report this. It went on until 2.30 am. There should be a contactable night manager.

The layout of the property and the architecture makes you feel like royalty. The amenities are all top quality. The food options are great and the staff are super friendly.

The property could do with a makeover as I found many worn and repaired finishings. For example the scum build up in the corners of the bathroom. The windows need better cleaning as they fog instantly due to condensation. The hotel could partner with a local grocery store to help guests purchase items like toiletries and cigarettes.

The hotel is lovely , the staff are all very attentive and polite, always willing to go the extra mile , always with a smile in their faces. We were upgraded to a huge room with a nicer view facing the pool. Amazing food in the Thai restaurant and italian Favola, breakfast is delicious here. Booked a massage in their Spa; my therapist was Koi and she was great , a super good professional with great skills. Special thanks to Aun,Buck and Mean in Favola restaurant for their great service. Also many thanks to Aoi for her professionalism. In the reception we were lucky enough to be helped by the amazing Tee, thank you for your great service. I can't thank you enough! We will definitely come back when in Chiang Rai. Thank you all very much !

Nothing

Staff were all very helpful and kind. The Spa was exceptional, food and service was great.

Our room was close to the smoking area, we could smell cannabis being smoked when sitting on our balcony and at the pool. Not very pleasant, if i had children with me i would have found this to be upsetting.

Setting is just stunning, resort is huge yet has an amazingly tranquil atmosphere. We enjoyed strolling around the grounds admiring the magnificent trees, and sipping cocktails by the river at sunset. The restaurant served some of the most authentic and high quality Italian food I have experienced anywhere in Asia. Our couple's massage therapy at the spa was so incredibly good that we went back again within 24 hours for another treatment! A blissful place for our honeymoon trip - you won't regret coming here!

Couple of minor service hiccups - long wait for the restaurant check, and a mix-up with credit card deposit payments. Seemed like these staff were new and needed more training. Most of the staff were wonderfully friendly though.

Great rooms, lovely staff and beautiful riverside setting which was a great spot to watch the nightfall whilst enjoying a happy hour drink

On our second to last day we were awoken before 7am by pa testing and music being played for a wedding by the pool (and our room!) Reception tried to tell us it wasn’t starting until 7.30 and were unwilling/unable to believe us or stop it.

Lovely room, great balcony, with huge Rain Trees on the property. It was just lovely. Breakfast was amazing, never had anything like it. Would love to stay again.

We were so excited to go to the Falvola Restaurant from the reviews. We were there for 3 nights and hoped to go for at least 2 meals. However, we were so disappointed. I had a seafood pasta with squid ink homemade pasta, that was so undercooked, I could taste the flour in the pasta. My partner had the carbonara which was also undercooked with only about 3 small pieces of bacon. Service was lovely, and cocktails great, but we couldn't return.

The check-in process was smooth. The staff was very warm and friendly. The travel co-ordinator Mr. Non-Khap was very very helpful. He listened patiently to our requirements, gave us options for tourist destinations, arranged a fantastic car and driver Mr. Chai for us, and took care of our pick-up and drop-off timings, spa bookings, hotel arrival, departure, late checkout, etc. Thanks to Mr. Non-Khap our stay was wonderful! The property itself is beautiful with a river and a mountain view. The landscaping was soothing. The spa was exceptionally good. The room was very comfortable, especially the sit-out.

Nothing really. Maybe more vegetarian snack options in the bar and on the restaurant menu would be welcome.

The property is stunning, and its easy to get cabs - which is a big bonus! The hotel helped us organize a tour to the temples and black museum, which was super helpful! We really loved our time here! And the pool was amazing, as was the truffle pizza! We wish we had stayed longer to enjoy the rest of the hotel!

the room service and food menu was a bit limited - and food service stops by 10 pm! So that made it a bit hard to get food on the first night we were there since we didnt know!