The staff at this property exceptional; super friendly and helpful during my entire stay. Special mention to the following staff; Irin front desk Sam front desk Thae restaurant Katoon restaurant Phyu restaurant Rat chef Aye bartender breakfast Mali bartender breakfast Su bartender breakfast Vivi Bartender breakfast Bo Bo waiter Myat waiter Lekgy waitress entrance to breakfast Miya bartender entrance to breakfast Si Thu entrance bartender. The location is also fantastic and they have a shuttle which takes you into Patong center quite frequently. The property was always clean which was also very great.

You are not allowed to take breakfast to your room, this for me was disappointing considering sometimes you might just want to eat and relax on your balcony.

The location was great - close to Patong/Bangla Road. The free shuttle ran every hour to take us to Patong, this was very useful. The breakfast was excellent - great spread of options and drinks and the food was very tasty. The pool was great, room service was great and appropriately priced too. The room was comfy and the view was excellent. The staff were very friendly and helpful. Overall a great experience.

The room format was slightly strange with a small working space behind the headboard of the bed. Not a showstopper but could've been better. Lighting in the room could be a bit brighter - especially around the bathroom mirror.

Amazing hotel and treated like royalty. The room was hugeeee and so luxurious. The pool is incredible and over looks the sea. There is a swim up bar also. Everything you would need and the breakfast is incredible …. They do EVERYTHING. A lovely location as a bit out of the craziness but still so close to everything. Would 100% come back.

Nothing

The staff was friendly, even gave me medicine when I got sick! They always helped with everything. The breakfast buffet was big, nice staff who made coffee and smoothies as well.

2 in 1 shampoo and conditioner was not great, prefer to have them separately! Also wish the tv could connect to YouTube or Netflix...

There are multiple pools in the hotels. The breakfast verity was nice and the juice station is an excellent service. The staff were friendly and attentive. The room was spacious, clean and comfortable.

The location is little bit far from Patong beach, but there is a free shuttle every half hour from morning till 8:30 PM.

Ideally, it’s not somewhere I would stay, but it was within budget. breakfast options were good and the pool area was nice. The staff was friendly.

I do not like the shuttle service I do not like the fact that I have to wait at a certain location for them to come every 20 minutes which realistically is every 45 minutes because there’s a lot of traffic it’s not really by the beach at all and the view that you can see from the hotel is not that good. It took me a minute to figure out the water temperature as well. Even though hot is to the left I had to keep the pipe in the middle the first two nights I took a cold shower that needs to be fixed.

We like the location, the breakfast, the restaurant in it, the room, the staff during check in were nice and fast .

When we were checking out, he give me a paper and added fees for the food and drinks that were in the mini fridge that we didn’t even touch , And when i told him what is this are you serious??? we didn’t touch anything He said ok and literally gave me another paper like he used to doing this 🙂 I paid insurance in cash , he was trying to manipulate his words and say you will get it through the card in 14 days i told what card ?? I paid cash , then he said ok . The shuffle bus service is great however at the last times there was no credibility in timing, they let us watch 1.5 hour even though they said each 30 min a bus will come . Other than that it was good 👍🏻.

The staff!! The hospitality crew were beyond amazing, they were genuinely happy, helpful, kind and so hard working. They really added to my experience there. Rooms are comfy and clean, My was a touch noisy because it was located on the main road and on the mezzanine level but really not too bad at all. The pool was epic and best view in town. Breakfast was abundant and was open until 11am. Love my stay.

The main thing, although the rooms were great I felt they lacked a vibe. Seemed a basic a sterile in design. Vibe was it was just basic. The noise from the road was also not perfect.

Very friendly and helpful staff. Pools were amazing. Food was excellent. Breakfast buffet was stellar and restaurant also excellent. Loved being able to order lunch at the pool bar. In a quiet area about 1km from the craziness in Patong.

No biggie but would have liked not asking for complimentary water to be refilled and shampoo and towels replenished. This only happened on occasion and when asked was promptly corrected. People who think they can claim a pool lounger for the day by putting a towel on it at 0700 then going on a half day tour. Can there be a better system?

Good location at a short distance from Patong Beach. Loved the sea view, infinity pool and wide choice at the breakfast. Special thanks for the help with closing the safety deposit box for us which I forgot to close before leaving to Phuket daytrip.

Hotel shuttle to Patong Beach is a tuk-tuk type open truck, not a bus, better to walk or take a taxi to the Patong Beach. First apartment Grand Ocean Suite we were given was smelling for mould, but it was changed immediately for a clean one on an upper floor. There was a beer added to our pool bar bill of last night, fortunately I had made a photo of the bill and we paid at check-out only for the coctails we ordered.