Breakfast was at the top of the hotel with large-windowed views all around

Some of the fixtures in the rooms are older, but it was still wonderful.

The staff were very customer aware from housekeeping to restaurant staff.

The restaurant Kava staff at the place were a little less customer aware.

THE LOCATION EVEN THOUGH NOT IN THE CENTER OF TOWN WAS GREAT IT WAS A 5 MIN DRIVE TO THE TOWN. I LIKE THE SAVANNAH AND THE ABILITY TO GET SOME EXERCISE. THE BREAKFAST WAS OK BUT NEEDS A BIT MORE VARIETY. I DO NOT EAT MEAT OR FISH AND WAS A BIT LIMITED

THERE IS NOT MUCH MORE I COULD THINK ABOUT RIGHT NOW. THE HOTEL DID WHAT I WANTED. THAT WAS MY SECOND VISIT AND WOULD RECOMMEND IT TO MY FAMILY AND COLLEAGUES. HOWEVER, I WISH THERE WAS SOME PROGRAM THAT REPEATED GUEST LIKE POINTS THAT WOULD BRING SAVINGS AND DISCOUNTS.

Staff were all excellent. They exuded Caribbean hospitality. Excellent location for my needs at the time. Both restaurants provided tasty food. The shades on the windows kept all light out at night. The pool area was also lovely, partially shaded.

The rooms are small so it works for a short stay. If you need to stay longer it may be a bit claustrophobic. With my room door closed and the AC on, I could clearly hear the other guests walking and talking when they were in the corridor as well as the cleaning staff so perhaps management could research sound proofing possibilities.

The outside of the hotel was beautiful and the rooms were clean and comfortable. The location was perfect and had really nice views.

The water temp was ridiculously hot. Almost, scalding hot. The staff was sometimes a little short in their delivery with us when communicating, esp if there was miscommunication between myself or them.

The property felt way more intimate and comfortable than other hotels in Port of Spain. It felt like a perfect little paradise tucked away but close to local shops and the Queens Park Savannah making it the best of both worlds. The staff went above and beyond to make it a phenomenal experience for my mother's birthday, even the breakfast staff wished her a happy birthday. I was hesitant as I was booking from abroad, but the staff was superb, answering all of my questions and attentively delivering on my minor request. If you want a wonderfully personal experience with amazing staff, delicious buffet breakfast, clean and spacious rooms and a breathtaking view then I 100% recommend Kapok Hotel. My family will definitely be back!

The pool area could benefit from having a bit more shaded areas.

I loved the friendliness of the staff, the ambience, the cleanliness of the hotel and minimalistic design bedroom. The breakfast buffet was delicious with a healthy variety of options. The ambience by the pool was serene and breathtaking.

I didn't like hearing the noises from the vehicles passing outside. My room was closer to the roadway, and the room wasn't soundproofed enough for me to enjoy a peaceful sleep. The iron bed headboard could be furnished with a tufted slip-on cover to provide both functionality and aesthetic and modern appearance.

The location was central to popular spots which helped with accessibility. The staff were very welcoming and helpful. The breakfast was delicious. The room was comfortable and relaxing.

It’s just a pet peeve but the condition of the salt shakers in the Tiki Village were a bit concerning. We tried 2 different ones and they were clogged from “old” salt and rust formed on both outside and inside of the cover.

Everything was beautiful especially the restaurants Kava and Tiki who surprised me with birthday cake

I sent an email through booking.com to let them know it was my birthday and any courtesies they offer would've been appreciated but they said they didn't receive the email therefore the room was not decorated or displayed anything extra to make it special. I did receive it after checking out but the moment was already gone

Nice location, well maintained, clean, solid wifi, good bed, tasty breakfast, cozy terraces, refreshing pool, nice smelling toiletries. But what stood out this time was all the staff: super professional, friendly and sweet. Special shout-out to the great folks at front desk who really helped me out a couple of times booking rides when my ride share apps let me down, even to get a rides back!

The hotel is charming but tends towards being a bit dated and the price is, like indeed all other hotels in PoS, relatively on the high side. That being said I really prefer this hotel over two other ones I stayed in because of its atmosphere and all other positive aspects mentioned above:).