The hotel is clean and Ahmet is really professional and friendly guy.

some staffs are rude

Overall, this hotel was a very good hotel regardless the things I mentioned above. It was very clean and quiet. Moreover, the breakfast was amazing as it had almost everything. The location was also good.

There was a cigarette smoke smell in the corridor of the 4th floor (where I stayed). It was even worse at night (sleeping time). This is because of the residents who normally smoke near the window. As a guest, I don't completely blame the hotel! However, they should always chase this issue and make sure that people don't smoke in the rooms or the corridors. The second thing, for a five star hotel, the staff should be more welcoming and professional when dealing with guests. A smile will cost them nothing!

The hotel is first class staff very friendly we only had breakfast at the hotel because we when out every night with all are friends we have in turkey the breakfast was excellent the choice was great and it was from7 till 10 so no rush toget up

The parking was a bit hit and miss till I was informed they had a valet you just turn up and give him the key and he does the rest and when you need the car go to the front desk and its outside for you and very safe

I think it’s worth more than 4 stars. everything was clean and well maintained. breakfast was underwhelming but I’m picky with my food. I think most people will like it

the location. and even then it’s debatable. It’s not near the city center so you definitely need your car if you want to go out. some people like that because there are a lot of parking spaces and it’s quite

We liked the room design, the corridors and the hotel in general. The room was pretty good and the breakfast the best in our long 20-day trip in Turkiye. The best breakfast on all 8 hotels we have been to, I would not call it perfect or very good but there is a great variety and coffee was better than just powdered coffee. The bed was also probably the best all over the trip.

I would only change the orange juice for a more natural one. I am not sure how much oranges and an orange juice-maker machine can cost but it would be the only thing remaining to be perfect.

It was a very good stay at this hotel, the staff was so polite and the room were clean, the breakfast was very good, of course this hotel will be my first choice whenever i come to gaziantep.

the only point I didn’t like it was the reception couldn’t speak English language they couldn’t understand me but they did their best of course.

Everything were perfect. The breakfast was fantastic.

The laundry price were very high and it was calculated wrong, then we managed to fixed it. Still very expensive to pay $3 for washing one pair of socks.

The hotel is very fine. Clean, big rooms, comfy bed, nice bathroom. Good breakfast. Great location.

Dissapointed with front desk personel, especially the lady who was assisting us with checking out and sooo! disspointed with front desk manager. We were so pleased with hotel up to checking out time... Remember: guest is ALWAYS right, until proven wrong! Do not acuse a guest of anything until everything is checked! With the exeption of a gentelman, who checked us in, who was so nice.

The quality and the staff, I have a nice story, I changed my room and forgot mobile charger, the next day when I told the room service, they find it and give it to me. On the contrary Three weeks ago I was in Berlin and I changed my room and forgot my mobile charger and when I told the room service they didn’t find it!

Rooms are comfortably equiped, enough space and good view of the city. Staff is nice and friendly, although a bit slow, sometimes you need to ask for something more times, not everyone speaks english. In general a nice experience.

Bathroom was clean, but stil there was some weird smell of bad cabbage, air conditioning in the room wasnt working properly. Spa was not included in the price although it said so in the booking, hotel is a bit far away from the city and not in the nicest area.