Overall, we enjoyed our short stay, we arrived very early in the hotel and our room was ready for us to check in. we were also upgraded to a better room. Elroy (i hope that is the correct spelling) at the reception was very helpful upon our arrival as he gave us a lot of tips and info which helped with exploring Istanbul. He was the only one who could speak English well. thank you, Elroy, :) We received plate of fresh fruit, which was a very nice surprise after long, tiring day of sightseeing.

Communication with the staff was bit difficult, English-speaking staff limited. We could not get much info regarding different options how to get to the airport. the only way to get to the airport was with the Taxi which can be pricey for some travellers. There is a bus which goes to the airport, but it is about 20 min walk from the hotel which can be difficult if one has a lot of luggage.

Attentive and sociable staff at the reception. Thanks for their kind hospitality. The hotel situated in a good district, yes it’s quite far from the centre of the Istanbul, but you have got everything near: Malls, restaurants, parks. It’s really a good alternative, especially if you want to take a rest from the noisy centre of Istanbul city. And of cause perfect sea views)

The breakfast. It’s ok, but I have not found porridge, my kids asked for. Please kindly add it, it’s a good choice who travelled with young kids). The swimming pool, I was surprised when the meeting guy there told me, that we need to use a swimming cap…No information about this on web site or before at the reception desk.

Highly recommend this hotel. I came to Istanbul for a rhinoplasty and I think this is one of the best hotels you can stay at if you come for a surgery because of its high quality services. Our room was always perfectly cleaned and the housekeeper changed our bedsheets every day. The staff provided me with an ice every hour which helped me a lot with the bruising and swelling. I really appreciate their support and efforts for making my healing process a lot easier. The location of the hotel is also great. There are two big malls nearby and a lot of restaurants. Prices at the hotel’s restaurant are also reasonable and the food was delicious, but the menu can be improved to contain more choices. The staff is really nice and friendly.

The only person that wasn’t smiley to us was Robert at the reception desk which also mistakenly gave us different room than the booked. After complaining the other staff quickly fixed the problem by changing our room.

Stayed her last year and once again recently. We called the reception before arriving around 11 am in the morning to request early check in but before we could request, the staff confirmed that our room is ready and we can arrive any time. On arrival we met respectful and lovely girl at the reception (I think Selena?) she said that our room has been upgraded to even a better one (Although I booked a king room). It was a double room with great Marmara sea views at level 10. Room was spacious and very clean. We had fresh fruits in the room (free!!) and free water bottles every day. Bathroom was clean, towels were changed every day and a large jacuzzi bath tub. Breakfast was very nice and lots of options every day. The area where breakfast is served is has amazing views of the city and sea. Location of this hotel is great. There are two shopping malls less than 5 minutes walk away and plenty of restaurants nearby within a radius of 10-15 minutes. Love this place and stay.

Nothing really.

Excellent hotel and the entire staff (from front desk to porters) were professional and friendly. Made our stay a pleasant welcome. The surprise complimentary fruit basket definitely put a smile to our faces! Thank you

Wish we could have stayed longer so that we can enjoy all of the hotel amenities but alas we had to leave the beautiful city of Istanbul. We will definitely be coming back to stay with them.

- proximity to shops and malls - staff very helpful and welcoming , special mention to the ladies at reception and Mr Harold ( hope I spell it right), the service butler. - allowed me an early check in as I had a morning flight to Istanbul -nice spa with decent prices -hotel restaurant food very nice and affordable for a hotel standing. -Value for money

- The ac controls

Breakfast was good, regarding the location the issue was outside area too much traffic, need to wait for long time especially during peak hours for taxi to come for pick up or drop off

The rooms light were to less, need have better lights, and showers need a change, the force of showers was not good.

Comfortable hotel in a lively, non-tourist area; attentive and friendly housekeeping, reception and bar staff. Staff at breakfast not very customer focused.

Wifi is difficult to connect. Once connected it works reasonably well.

Very clean hotel. Would definitely book again.

The extractor fan wasn't working in our bathroom. Also, there was a smell in the bathroom when we woke up and came back to the room in an evening. Could be due to the communal plumbing system. Not having mugs for tea in the rooms. The small cups are not big enough for tea.

The breakfast was good with variety of options to select. The guest relations and the team at the breakfast were nice & friendly. The concierge was helpful.

The cleanliness of bathrooms and arrangement of items in the bathroom has to be revised. The air-conditioning in hotel in general, especially the lobby has to be more strong.