Lovely modern hotel, with well proportioned rooms, good facilities and friendly staff. Very comfortable bed and good storage. Onsite restaurant had a wide and varied choice of food and drinks and a pleasant outdoor seating area.

Unfortunately our shower mixer was not working properly - water was either burning hot or cold and water pressure was poor. We reported this at least 3 times during our stay and it was not fixed despite being told it had been. I had to shower at the family home nearby and my husband had to shower in the spa area. This was not ideal and was very disappointing.

I was on a mission to stay in a comfortable hotel as a solo traveller to Sanliurfa. I was so happy that I booked The DoubleTree Hilton. It was exceptional. The staff, the reception management (Remziye), the general manager (Onur). I have nothing but gratitude to the team for making my stay truly comfortable and for being super attentive. I have travelled the world and have stayed in superb hospitality the world over, this was nothing short of that. The cleanliness, the attention to detail. The respect. Everyone here is so humble, kind and warm. General Manager Onur, was flawless with his service and attentiveness. Even created a meeting room for me to work in, however I decided not to use it as I preferred the sunlight coming through my room on the 11th floor facing the West (Sunset was exceptional). The spa was also amazing, it was SOOO clean. And this is absolutely essential for a spa, with a private steam and sauna for women, as well as a hammam which was such an amazing experience. I had Vidya as my therapist, such a beautiful and kind soul, very very good at her therapist expertise. Breakfast was also really good as well. One thing that I missed having for dinner in the hotel was the traditional Kebap, however the reservation staff kindly recommended one to me a 5 min walk from the hotel and it was great. In addition, it would be nice to add Menangic Coffee to the menu as well, it is absolutely delicious and my first taste of it was in Gaziantep. Sooo good. Lastly, I think it would be a nice touch to have some herbal tea bags in the rooms, like Camomile tea, mint tea, and maybe some other ginger tea bags, after a long day of touring these would be great to have in the room. Onur was so thoughtful and sent some up to my room, already brewed after my very hectic day touring Mardin.

Herbal tea bags would be a great idea to add to the rooms. More Traditional Turkish options on the dinner & lunch menu like kebabs etc etc. Please carry on with the cleanliness of the hotel and spa. Keep smokers outside as you have been, on the terrace.

We loved the pool and spa facilities which were excellent! We used these a lot. The manager who others have commented on is excellent you feel you are being looked after from the moment you enter. Breakfast was amazing. We also ate dinner and this was good. Everything is new and clean. Very easy to get taxi to old city and when you go they have two of the best museums we have been to as well as obviously you must visit the fish lakes.

Nothing

Great hotel.

When a western branded hotel advertises a bar, they should be careful to delineate that the bar is not what westerners might think of as a pub, bar. I’ve traveled the world many times and I know the verbiage is different here. I go back to the western brands. We expect a pub/stool/bar so we can chat with other solo travelers. . If you’re a solo traveler there is no bar. Your ass will be sitting alone.

Mr. Fevzi the front desk man was super helpful and friendly and polite.. he was very welcoming and helped us choosing our restaurant for dinner … the room was very well organized and clean…the bathroom was very clean and the breakfast was variable and delicious

Nothing

Phantastic comfort and room quality

The breakfast was supposed to start at 06:30. At 07:00 there was still nobody there from the waiters and personell. Slowly against 07:30 the breakfast room (within the BIGCHEFS Restaurant at the reception of the Hotel) was getting started. This is unacceptable for a high class hotel like this. Time planning is of outmost importance for business travellers.

Clean rooms. Comfortable hotel. Breakfast could have been better - Maybe option of continental breakfast would have been good rather than just Turkish items.

Breakfast

The hotel was very clean. Everyone was very friendly and always tried to be helpful. They made me feel at home and safe. The smiles on their faces were the best part of my stay.

The facilities, restaurant, rooms, is the best hotel in town

It’s around 4km from the museums but easily accessible by taxi, downtown it’s not very lively in the evenings so being at this hotel was the right choice

I like the staff in the reception, I would like to thank Mr. Ansar he is very nice and friendly

The housekeeping were not professional