very nice hotel, the service was a little rough, particularly in the dining room, the food was good, but the staff was disorganized, too many levels of management and supervisors directing the waiters, which made it harder to do their jobs.

The hotel needed someone on each shift to speak English better, a little hard for Western travelers, however, I am not sure any hotel in town would have been better. If Sherriban was on duty, you could manage, but otherwise getting information, directions, etc. was difficult. Had to use translate on the phone, but it had it's limitations for more than basic requests.

good hotel for the 5-star category. clean rooms.

The room rate that the booking.com system gave me is not accepted by the receptionist when I check in Hotel. Later explain details they check again and they accept my booking.. Maybe the Booking team warn Hotel staff about this issue. If I make my booking from the Booking.com system then Hotel should accept the price given by the Booking.com system.

Staff was very friendly, the hygiene is high,

Nothing

Nice clean hotel with very informative and helpful staff. The food is also very delicious.

Nothing

Enough big rooms and great breakfast 👌

Location is excellent Room Space was excellent Very quite Parking available at site Staff is friendly

Breakfast was very poor , and this is the first time i faced in open buffet i have to ask their staff to put in my plate ? Fill by yourself is not allowed Check in was very slow it took us more than 20 minutes to check in, although i made reservation with Booking You can’t pay in dollar or euro only turkish lira accepted , foreign credit card not accepted thank god i have Turkish bank account to pay Five stars Hotel with No one from the team speak English

All, but Rooftop breakfast is a plus.

Good rooms and spacey restaurant. Restaurant is on top floor and you get a splendid view of the city.

Restaurant is ran somewhat chaotic as a result of which waiters forget to serve your meal warm. If you flag it upfront then the food is fine. Reception people do not speak English with a single exception and communicating with translation app sometimes lead to misunderstandings.

The hotel staff were very accommodating, breakfast on the terrace with beautiful view of the city. Location is very central, the bus from the airport stops next to the hotel. Clean room and very spacious.

Breakfast choice

We did enjoy the breakfast in the hotel; the burek was tasty and delicious. The beds were very comfortable. The location of the hotel is great, just across the main Havaş airport bus stop.

There are a few things we didn't appreciate at all: 1. Nobody speaks English - In the hotel's description on Booking, the hotel stated that their staff speaks English. I tried to communicate with the employees on numerous occasions, yet I have been completely ignored as if I do not even stand there asking them a question. 2. The staff's rudeness - I called the reception a few times for some urgently needed information (to allow me an external call, connect me with the other room, etc.). They never provided me with the information asked; they hung up my call every time. Also, as per my understanding, the reception provides the currency exchange service; that service has been denied to us. 3. Spying on their guests, harassing the guests over the phone - Knowing that we had two separate rooms, we were harassed over the phone for "being spotted in the corridor" when walking from one room to the other. How are we supposed to go from one room to the other if we do not walk in the corridor? What nonsense is that? (And no, this was not one of the COVID-19 restrictions, there was no movement restriction notice of such anywhere, and we always wore our face masks.) Are we not allowed to walk from one room to the other to pick up our personal belongings? On that note as well, how are we supposed to get to our rooms from the elevator if we do not walk in the corridor? How does all of that make sense? We do not fly! When confronted and asked for the manager, the staff informed us that the manager is not present in the hotel and there is nothing they can do about our issue; no other information was given, no apology extended, no explanation whatsoever. 4. The ac was inoperative - One of the rooms was on the sunny side of the hotel, getting extremely hot. All the windows were sealed shut; the ac wasn't working either. When asked why, the staff told us that the ac is controlled from the reception and kept off in the entire hotel during winter.