Location: Prime spot in the heart of Shinjuku and one minute walk to Shinjuku station exit 4, and less than five minutes to other exits. Room: Extremely clean, modern, spacious, fantastic housekeeping. Facilities: Washing machine, dryer, hot/cold water dispenser. Service: Top notch hospitality from staff who are very friendly and courteous - special mention to Justyna who was extremely helpful with my queries days leading up to my check-in, as well as throughout my 7-night stay, and she always ensures that my requests are fulfilled promptly. Thank you Justyna and team!

Fantastic location and very quiet.Just minutes to the train station. Very clean and comfortable beds. Great breakfast as it has both japanese and western options. The room was big enough for 3 adults. Would definitely stay here again.

The only thing that was a little off putting was that there were no vegetarian options in the restaurant at night. My wife is a vegetarian. Adding some options would be nice.

I love that the hotel is near Shinjuku train station and provides easy access to fast food joints, supermarkets, restaurants, Takashimaya, Isetan and the National Park. Rooms are modern, pretty big and clean, and there are 3 washing machines and drink vending machines located on the 6th, 10th and 14th floor. Reception staff are super friendly, helpful and proficient in English, especially the gentleman Shibahara san who helped us bring our numerous luggage bags to the next-door hotel for the limo bus to the airport. Breakfast spread is surprisingly good and offers a wide range of food, and the restaurant is pleasant and comfy.

The range of amenity kits is small though they offer the basic items like brush/comb, toothbrushes, etc.

Very good location. Hotel staff is very helpful. Very easy to communicate in English. We really liked the proximity to the train station and the bus station. Easy to walk to a lot of restaurants and shops. The hotel beds were sufficiently comfortable (booked a Hollywood room)

The coin laundry facility worked well; it was frequently busy during our stay so plan ahead if you want to use it.

The location near the train line was amazing. The staff spoke great English. It was also walking distance to many areas if you are into wandering. Very safe area near multiple 24 hour stores for snacks. The breakfast was also convenient and delicious. The air conditioning worked amazing well considering how hot it was outside. The laundry facilities were a bonus.

I stayed twice both occasions in a twin room on 15th and 16th floor. Great location close to Shinjuku Station, clean room, comfortable bed and great view from 15th and 16th floor twin room. friendly efficient staff. breakfast buffet was tasty and good value.

all good

I love the location. just next to the station, shopping centre.

The property is not that clean compared to my last visit. the staff used to greet you every time they see you. not anymore. the breakfast always the same.

I loved the location, pretty much next to Shinjuku and have a metro entrance extremely close to the hotel. The room was very clean and spacious which was also one of the reasons for me to book here. During our stay, we were never disturbed by others so I would say the rooms are very well sound isolated. We stayed on floor 10 and we had a great view. Another nice addition was that the washing/drying and a drink vending machine with a decent selection were also located on the same floor. Restaurants and convenience stores were everywhere, one can easily pop in for a quick snack or drink during the late hours of the day.

The only thing I found a bit annoying was the elevators and this is only my two cents on it, but the elevator (two total in the hotel) was very slow after being called. During check-out hours it gets very crowded and when I checked out I had to wait for a good 3-4 pass-bys due to the "rush hour". Of course, there's not much the hotel can do to fix it but just a heads-up when you check out.

Location location location. Was the nearest we ever stayed to Shinjuku Station. Nice quiet location with food and convenience stores next door. Rooms were clean and made up daily.

Nothing.

Incredibly close to JR Shinjuku, makes it great when traveling with lots of luggage. Friendly and English speaking staff assisted with our issues. Full sized bath compared to other hotels which may be showers only. Comfy beds.

Room is small, and within Shinjuku alone there's a ton of choices that include Onsen access, amenities like free ice cream, jacuzzis, etc (even before talking about love hotels). Very disappointed with a lack of really anything to do, despite this being the most expensive hotel of our stay. Very vanilla hotel, avoid if you are looking for extra Japanese experience such as hot spring access.