Staff are friendly, clean room. Good location.

The aqua was not included, and it was not within the hotel. It was across the road. I have to pay extra if I want to use it. In my opinion, the aqua picture should not be there. It seems like misleading info. Food was not the greatest. Actually, it's not good for 5* hotel.

Location by the beach

Internet access

I recently spent five incredible nights and it was truly a memorable experience. From the moment I arrived until the day I checked out, everything about my stay was perfect. What made my stay truly exceptional was the service from the staff, specially Najeb from reception, chef Naser from Palm Island restaurant, Najeh from housekeeping and animation staff, very special thanks to Sasha who makes my kids very happy.

Breakfast, WI-FI

everything the staff were exceptional

The hotel is an excellent choice for family vacations, offering a pleasant atmosphere and a friendly staff that provides exceptional service. The restaurant boasts a delectable menu with a wide variety of dishes to cater to every taste. Additionally, the swimming pool features a small aqua park that guarantees endless joy for kids. The hotel's location is conveniently situated near essential services, ensuring easy access to everything you may need during your stay. However, it is worth noting that the entertainment team could use some improvement.

Night entertainment can be better in open air instead of close hall

The Manager is a good, problem-solving person

Some small details in the room

We really enjoyed beach, pier and workers. Beach is really relaxing and we liked part of the beach with grass on it and privacy on the beach. Pier is amazing and peaceful. People working here are amazing, especially Ashraf from the reception, Muhamed from lobby bar and animation team (Roma, Bibo, Bido, Amber…). They were amazing and give their best to make our vacation memorable. They will always have our gratitude. Wonderful people, funny, friendly, nice, positive, creative, simply the best. Those people turned this average hotel to one happy place. They are the only reason why we would like to return to this hotel.

Firstly it is not real 5 stars accomodation. Furniture is damaged, there is a lot of scale in the bathroom, space between tiles in the pool is damaged, the furniture is old, there is a lot of broken chairs that are still meant to use at the terrace and a lot of broken deck chairs around the pool. Sofas at the lobby are torn. Secondly, wi-fi is free only at the lobby and when you pay wi fi extra it doesn’t work in the rooms! There is no option to have internet in your room. Drinks are served in plastic glasses for one-time use. Everyday repeatedly they are without beer and we waited more than 30 minutes to get more beer at the bar. Generally this place should take more care about cleaning and hygiene.

Kind staff and nice people. The hotel offers a nice swimming pool, gym and three restaurant. They suprised me on my birthday with a Happy Birthday song (in english and then their language!) and cake with candles during dinner! So sweet!!!!

Few things in the room could have been better, like details around doors, bath tub etc..

all the food was really good

there was a lot of people on the pool

The Beach, The Room, the View, The Pool. There was Coral Reefs in the Sea, where you can make snorkeling or walk on the Marina ti see a really beautiful Variaty of the Fish.

Lack of Variaty of the Food.