The hotel has a very cosy feel and everything felt very personalised. The rooms are Luxe, spacious and well appointed. The balcony is a bonus. But what made this hotel stand out for us, was the service. The staff were all amazing and always obliged. There was nothing they could not do for us.

The cafe looked a bit dull to me. It's a nice space, they could easily improve it.

I've been coming to LA for 10 years and usually stay in hotels near where I have appointments, but I have never come across L‘Érmitage until now. I have to say, the only thing that bothered me is that I didn't discover this place sooner. The suite is amazing: spacious, with beautiful details, making it a perfect place to feel comfortable. Thoughtful touches like the fruit, water and note at check-in, super-fast bell service, and valet staff make all the difference, turning a great experience into a perfect one, and this hotel is worth every penny. The view from my particular suite wasn’t the nicest, as it faced the backyard, but at least there was a balcony. And the pool was still under construction, but I knew about this. Everyone was very attentive and helpful, especially Gus. I will definitely be coming back.

I literally have nothing bad to say about this place, I absolutely loved it! I stayed two nights, and truly did not want to leave to go to the airport. The room was absolutely amazing, so much space and the bed was beyond comfortable. The in room dining was great too, I ordered breakfast on both days and it was fantastic. Truly the whole thing exceeded my expectations in every way. The staff were also so lovely and helpful. It's also about a 15 min walk to Rodeo Dr from here if you don't want to be stuck in traffic!

There was nothing not to like!

Excellent service, right on the arrival I was offered a late check out free of charge. This shows how smart their property management is. They satisfy both customer experience, as well as ensure that guests spend money/time on extras (while otherwise there would be no guest at all). Rooms are clean, excellent Frette bedding, bathrobes, great minibar. The suit was really comfortable and well thought through with all the little details! The stuff was overall very friendly and helpful. The location is excellent if you plan to spend some time shopping/hanging in Beverly Hills.

I think the pool areas requires modernisation, it is quite a small space (so making it more spacious, potentially, otherwise just refurbishing). There is a large empty area, which I guess is used for the events, but it would makes sense to repurpose it in a way that it does not look abandoned (at times with no events). It felt a bit off in comparison with 5-star experience in other areas. I was also not too impressed with quality of meals, both room service and restaurant. Ordered pasta with butter and cheese for a kid, everything was swimming in the butter and the portion/presentation looked like I got it from a cantina. On the breakfast, I ordered fresh fruit, they were not really fresh, coffee/cappuccino also requires an improvement.

The staff was phenomenal. Stevie is an asset to the hotel, i would return to the hotel solely based on the time she took to build a strong guest relationship. Drew & Tatum who were bartending and working the restaurant were INCREDIBLE as well. You just can’t go wrong the such a beautiful property and the best staff I’ve ever experienced in Los Angeles and I’ve stayed at almost every luxury hotel there is in the city. Thank you. Cant wait to visit again!

absolutely nothing.

Great hotel. Feels new, well decorated and thought through. I loved the updated lounge area and the outdoor patio. The rooms are a good size and staff are truly helpful. If you don’t have much of a view from the room, check out the gym. Definitely staying here again on our next trip to LA.

The sound isolation could be improved between rooms.

Absolutely amazing hotel with exceptional staff. We told the hotel before arriving that we will be celebrating our anniversary during our stay and they prepared small gift for us which was an absolutely lovely gesture by them. I highly recommend this hotel, very luxurious and very clean. I will definitely stay there again when i'm back in LA.

Nothing!

All breakfast options were fantastic, cooked and/or prepared to perfection. The entire staff rose up and beyond to accommodate any need we had, and we were just thrilled by their kindness, politeness and overall demeanour. The attention to detail at this hotel is astounding and we hope to have the chance to return some day.

N/A

The service at L'Ermitage is first class. The staff go out of their way to make you feel welcome, from the Dylan on the front desk to the valet guys to the concierge Christine and of course Gus who handles the luggage. The suites are spacious, well appointed and with a large dressing area and bathroom.

The food menu in the restaurant could be extended a little. I had some problems keeping a connection from the hotel wi-fi to my IPhone.

room very spacious and well appointed. excellent location close to Rodeo Drive. hotel provides extremely helpful map of the locality with excellent restaurant recommendations. Hotel Manager Frederic Zemmour extremely responsive to one complaint which he remedied immediately and in style

concierge and courtesy car hours limited