We were traveling as a family and we requested for our rooms to be close by and from a higher floor and they accommodated our wishes which we were really grateful for. The housekeeping did a fab job of cleaning the room. The location is good as it’s pretty close to many restaurants and malls. Breakfast has a lot of options to choose from. Competitive price. Friendly staff.

Nothing.

Staff was amazingly helpful. Syed went above and beyond to help my wife feel comfortable when our car got stuck in the desert sand. He helped get the police to us and was amazing on the phone with my wife calming her down. Check In was great! The pool was magnificent! Such a great hotel.

Beds could be more soft.

The overall experience was pleasant, and the hotel provided a comfortable stay. The rooms were clean, spacious, and well-appointed. We stayed in the Deluxe Room, which exceeded our expectations in terms of comfort and design.

Breakfast Buffet Arrangement: The breakfast buffet was temporarily relocated to a less appropriate area to accommodate a high number of guests. This resulted in food smells spreading to other parts of the hotel, including the main entrance, which was not ideal. Lobby Temperature: The lobby area felt uncomfortably cold during this winter season (December to January). Adjusting the temperature to a more comfortable level would enhance the overall guest experience.

The food , the holiday spirit

We booked the room for 2 adults and 2 children and the apartment was without beds and sheets for the kids

The personnel was super friendly and helpful ♥️ Everything was clean and nice.

In the pool there was no warning that kids can't use jacuzzi. The supervisor had to come to tell us that our almost 10 years old kid cannot use it. It was odd for us since in Finland kids go to sauna and jacuzzis for long time. Of course weather is not so hot, but maybe they could have warned about it when entering to pool area, and not when your kid is already there. They also said something that our son (who is autistic +ADHD and might feel younger than he is?) cant swim in big pool. He used float all the time and we watched after him. He is almoat 10 years old and he cant go to little kids pool either. Even he can swim he is using float to ensure that nothing happens. I even saw smaller kids diving there and the supervisor didn't say anything for them.

We loved everything! Hospitality, professionalism, friendliness, and cuortesy of the staff. We used the pool, it's not big, but very nice ambiance, everything around was clean, food was excellent with reasonable prices 👌 The room is classy and modern at the same time. There was even a wireless charger! Sauna and steam rooms are available in the pool changing room, high-end toiletries everywhere where needed. Gym was nice, pilates balls were available too. Lovely live relaxing thai music at the hotel lobby every morning. They turned the time you are waiting for your car into few miniutes of relaxation. Don't we all need that sometimes? Staff helped us to print couple of documents too. Thank you so much Dusit Thani team. I loved the sustainability part too! We already want to come back ❤️

Pillows. They are perfect for sleeping (I like soft and low pillows), but it was not comfortable to put them behind my back while having morning coffee in bed. There was only one additional pillow in the closet, but we didn't address this insignificant flaw to the staff.

The stay at Dusit Thani Abu Dhabi was overall a great experience. The rooms are clean, spacious, and well-maintained. We stayed in the Deluxe Room, which was comfortable and met our expectations.

Breakfast Buffet Arrangement: The breakfast buffet was temporarily relocated to the Skydome lobby area to accommodate the high number of guests. While this was understandable, the lobby is not a dedicated breakfast area, and the food smells were noticeable even at the hotel's main entrance. Lobby Temperature: The main hotel lobby felt very cold during this time of year (December). The low temperature created an uncomfortable atmosphere, and we believe the facility management team could better adjust the temperature to suit the season.

I recently had the pleasure of staying at this and it was an exceptional experience from start to finish. The staff were incredibly welcoming and went above and beyond to ensure my stay was comfortable. The room was impeccably clean, spacious, and beautifully decorated, offering a perfect blend of luxury and coziness. The amenities were top-notch, including a well-equipped gym, a serene spa, and a stunning pool area that was perfect for relaxation. The hotel's restaurant served delicious meals with a variety of options to cater to every palate. The location was also ideal, with easy access to local attractions and transport links. One of the highlights was the attention to detail in every aspect of the service. Whether it was the prompt room service, the helpful concierge, or the little touches like complimentary snacks and beverages, everything was thoughtfully provided. Overall, my stay at [Hotel Name] exceeded all expectations. I highly recommend this hotel to anyone looking for a memorable and delightful stay. I will definitely be returning on my next vist

Nothing

The room is clean; the fixtures are old but well-maintained. The Club Lounge has a fantastic view of AbuDhabi City. The staff in the lounge are friendly; the drink and food canapes are excellent.

However, on my 2nd night, I was greeted by a not-so-nice Filipino male staff in the club lounge who happened to ruin all the good things I had experienced. I asked for a late checkout, which is included in what I pay for, but I was turned down, which is embarrassing but okay. Then, the manager on duty approached me, saying that the extension request was granted. I did not accept it as I was humiliated already in front of other guests; sometimes, some staff needs to be trained and prepared before letting them work at the front desk or deal with people. Otherwise, all the other staff from the previous night and in the morning are fantastic.

Everything is really good, clean, great helpful staff, fast valet service and excellent in room dine-in selection and taste, great location as close to restaurants, main highways and the airport to avoid rush hour traffic. Keep up the excellent work with friendly staff.

Room lighting is somewhat dim and the pillows were way too soft for my taste, also would've liked some complementary coffee, beverages and snacks etc., To be in the room for guest's welcoming and convenience.