Beautiful hotel smells wonderful and immaculately clean. Service by all staff amazing especially Yousef who made our stay very memorable thankyou 🙏 Fountain room is a must views are unbelievable 😍 Pool is beautiful and again views amazing beautiful cabanas surrounded area and towels and ice water laid out by wonderful staff. Breakfast was great choice and staff were very attentive and efficient. Ideal location a calm in the middle of the craziness of the heart of the city.

The staff was excellent and helpful. The food was excellent except for the Thai restaurant. The location couldn't be better. Very convinient to everything. The pool side lounge and Al Bayt food and service was excellent. Front desk was very helpful. The location was very convinient to the mall and Burj Khalifa. Walking distance. The property grounds are well maintained and beautiful.

The carpets and fixtures are a bit old. The first few days housekeeping was lacking. They took the shampoo and conditioner bottles but didn't replace them. Didn't replace the drinking glasses and didn't hve fresh water bottles either. Last couple of days of our stay the room attendant named Bablu did a fantastic job of cleaning. Not only did he replace and add items, he left towel sculptures on the bed that were very welcoming. The Thai restaurant was overpriced and the food was not very good. Our Shrimp and fish was overdone and not as flavorful as the other restaurant's food was.

stunning arabic design, modern and homely

middle eastern always get a bad rep but people doesn’t understand that the culture is based on friendliness. people are friendly here and at the palace downtown the make sure you feel at home. Don’t hesitate to book, just Beacuse palace downtown have 8.8 on booking, its for a fact a 9.2 .Dont overthink, just book and and enjoy!

Dinner at Thiptara by the fountain was unforgettable. All staff were sensational, welcoming and happy to assist. Breakfast was abundant in choices.

The view from Thiptara restaurant was much better than the Fountain room we booked as well. So as an alternative I would recommend just booking dinner instead of the fancy room to see the gorgeous view of the Burj and the fountain show

The location is perfect, for relaxing and enjoy the night near the mall with amazing restaurants,

The hotel must improve the breakfast if you stay is only for 2-3 days it's ok, but for a week you see the same menu, it's not varied. the menu do not offer more local plates to taste the amazing Emirati food that I tasted outside of the hotel.

-Superb location next to Dubai Mall and the Souk al Bahar, offering lots of dining and shopping opportunities. The best location in the city. -Beautiful, atmospheric hotel with a grand entry experience through the courtyards. -Stunning outlook from the room over the lagoon. Definitely worth upgrading to the fountain view room. -beautiful common areas. -great happy hour offer at the waterfront bar, great prices and even better views.

-the pool area is beautiful but it can get very crowded. Also would be good to nominate an adults only area.

Everything! This place was the definition of luxury. The staff were amazing, the breakfast was fantastic and the place even smelt great! The location cannot be beat, right by the fountain and the Burj Khalifa the views were speculator and the access to the mall was so convenient!

The check in process was a little messy. They were trying to get a room early for us as we had a red eye flight however there was miscommunication and it seemed our room was ready but they never let us know. We didn’t mind though as they were trying to go out of their way for us. One other small thing, there was a day I wanted to just enjoy the room and relax with the “do not disturb” sign on the door, the staff kept calling up to the room and knocking on the door to check on me. It was kind, but after multiple calls and visits to the room it felt excessive and the calls were waking me up from my nap.

Location, cleanliness and awesome customer service team. The spa and refreshment facility after checking out was a big bonus. The hotel connects to the mall hence lots of choices in terms of eatery. Housekeeping was very attentive and every corner was cleaned during my stay. Facing the fountain I enjoyed watching the shows from my air con room . The valet service team were friendly and helpful. They were constantly on their feet. Luggage was attended without a long wait. I see employees cleaning the pool, the fountain non stop all day ..... This is insane. The fresh flowers were arranged everyday and it smells so good.

Ewaan breakfast and seafood night not at a 5 star hotel standard. Example - prawns were bigger than their lobsters. Only one flavour to choose on selection for seafood, not really a seafood night. It seems to be just like a normal buffet. Food flavours are not as good as other 5 star hotels. Even breakfast is nowhere near a 5 star food standard. The restaurant service is very good however not the taste of the food. Even the croissants are not fluffed.

The location is fantastic. Across the fountain from the Burj. Excellent people working here! I had a bit of a misunderstanding at check in but they were helpful and explain the confusion later. (see below) Excellent breakfast! Friendly staff. If I ever find myself back in Dubai I will stay here again!

I reserved a "fountain view" and when I got to the room I had a palm tree view. (see photo) I decided to get an upgrade and treat myself for my birthday. So I did. Got an EXCELLENT room (680) and a nice view of the Burj and fountain! Unfortunately I drank some of the sodas in the minifridge, at almost 1000 dollars a night, and since there was no menu or price list, I figured they were included. Warning... they are not! 60 dollars for 7 sodas.

Key points 1. Location. At Souk Al Bahar connects to Dubai Mall (5min walk mostly undercover). Grand views of the Burj Khalifa & Dubai Fountain from the property and poolside. 2. Staff. Professional, expedient and the most hospitable of any worldwide property I’ve stayed at. Special mention to Ahmed, Ganesh & Gaurev. 3. On site Spa, Jacuzzi, Sauna & Gym of the highest standard. 4. Pool & Poolside bars, Restaurants, Lounges. 5. Easy to get around property. Only 3 floors for lifts so no waiting around. 6. Rooms well proportioned. AC works well. 7. King King Size beds. Most comfortable. 8. TV. Extensive channel selection. 9. Mini Bar fridge. 10. Cheaper hotel options do exist nearby, but this property excels at customer service and provides a memorable stay.